Exam 1: Managers and the Management Process

Research finds that today,the "best" managers are order-givers,who focus mainly on giving clear directions.

__________ managers oversee the work of large departments or divisions consisting of several smaller teams.

Top level managers focus on

Name the four steps in the management process and define each of them.

Which of the following is NOT one of the quality of work life (QWL)issues?

Of the skills required in management,the one that typically grows in importance as one moves up in managerial responsibility is __________ skill.

The upside down pyramid clearly shows that the job of top level managers is to support all EXCEPT

Upon entry into a career,one's technical skills tend to be critical.

Intellectual capital = __________.

In nonprofit organizations,the "board of directors" is often called the "board of trustees."

The oversight of corporate management by the board of directors is called

If ABC International is involved in moving jobs from domestic to foreign locations,they are said to be engaging in reshoring.

__________ is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong."

Ethics is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong.

Name the three levels of management and define their primary responsibilities.

Describe Charles Handy's shamrock organization.Provide an example of each leaf.

The first leaf in Handy's shamrock organization is a core group of permanent,full-time employees with critical skills,who follow standard career paths.

Through networking,managers build and maintain positive relationships with other people,ideally those whose help might be useful someday.

One approach to evaluating the human skills of managers is to look at their level of __________.

__________ describes the requirement of one person to answer to a higher authority,for performance achieved in their area of responsibility.