Exam 1: Managers and the Management Process

The upside-down pyramid view puts workers at the top of the organization.

Which of the following skills is the least necessary to senior managers?

The ______ view of organizations puts customers at the top and being served by non-managerial workers who are supported by team leaders and higher-level managers.

Effective managers help others to achieve high performance and __________ in their work.

Once you have completed your college degree,you will finally be free of the need to keep learning!

Why might emotional intelligence be so important in a managerial position?

The ability to work well in cooperation with other people refers to which skill?

Refusing to hire or promote a person in a minority group for reasons other than their qualifications refers to

While there are four functions of management,only the top managers are involved in the planning function.

At First United Bank,division managers,regional managers,and branch managers would be known as

__________ is the continuous learning from daily experiences.

__________ are persons who directly supervise,support,and help activate work efforts of others to achieve performance goals.

The four key functions of management are __________,__________,__________,and __________.

Measuring performance and taking action to get the desired results are part of leading.

A manager is held accountable by __________ and is dependent upon his/her __________.

Which of the following management issues is most associated with the concept of "quality of work life" or QWL?

Tom is responsible for a group of manufacturing assembly workers who report to him.Tom is a __________ manager.

Katz argues that managers need three essential skill sets to be successful,including __________,__________,and __________ skills.

Managers have a(n)__________ on those who report to them.

__________ describes the composition of a workforce based on factors such as race,gender,age,religious affiliation,sexual orientation,and able-bodiedness.