Question 1

Most conflicts are resolved by the completion of the first stage in a group's development.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following statements about role expectations is incorrect

Accepted Answer

A) Role stereo types are derived from role expectations. 
B) Behaviour is determined from role expectations. 
C) The role expectations of an employee may be different from the role expectations of the employer. 
D) Role expectations are one's own view of how one should behave or act. 
E) Role expectations are how others believe one should act in a given situation. 
A) Role stereo types are derived from role expectations. 
B) Behaviour is determined from role expectations. 
C) The role expectations of an employee may be different from the role expectations of the employer. 
D) Role expectations are one's own view of how one should behave or act. 
E) Role expectations are how others believe one should act in a given situation.

Question 3

In certain instances, high levels of conflict within a group can be beneficial to high group performance.This is true so long as

Accepted Answer

A) organizational goals and focus are clear. 
B) management is committed to controlling group behaviour. 
C) appropriate rewards are in place for group members. 
D) unions are supportive of group organization. 
E) conflict is directed towards the task and not individuals. 
A) organizational goals and focus are clear. 
B) management is committed to controlling group behaviour. 
C) appropriate rewards are in place for group members. 
D) unions are supportive of group organization. 
E) conflict is directed towards the task and not individuals.

Question 4

What is meant by the term "reflexivity"Create an example to explain its importance to an effective team.

Accepted Answer

Effective teams reflect on and

Question 5

The Punctuated-Equilibrium Model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by members' awareness of time and deadlines.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following best describes a group

Accepted Answer

A) A number of people working interdependently 
B) People working independently 
C) A collection of people working closely together toward a common objective 
D) People without common relationships 
E) A collection of two or more people with a common relationship 
A) A number of people working interdependently 
B) People working independently 
C) A collection of people working closely together toward a common objective 
D) People without common relationships 
E) A collection of two or more people with a common relationship

Question 7

Using examples, define and describe roles, role expectations and role conflict.

Accepted Answer

Suggested answer: 
-Roles-expected behav

Question 8

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
Which of the following types of teams would be most effective for Moonlight Auto's purposes

Accepted Answer

A) Self-managed and Problem-solving Teams 
B) Cross-functional and Self-managed Teams 
C) Virtual and Self-managed Teams 
D) Problem-solving and Cross-functional Teams 
E) Project and Cross-functional Teams 
A) Self-managed and Problem-solving Teams 
B) Cross-functional and Self-managed Teams 
C) Virtual and Self-managed Teams 
D) Problem-solving and Cross-functional Teams 
E) Project and Cross-functional Teams

Question 9

The major contribution of the Asch study was to demonstrate the impact of

Accepted Answer

A) group pressures on members' judgment. 
B) seating arrangements. 
C) the Hawthorne effect. 
D) status on group performance. 
E) group cohesiveness. 
A) group pressures on members' judgment. 
B) seating arrangements. 
C) the Hawthorne effect. 
D) status on group performance. 
E) group cohesiveness.

Question 10

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
In designing work teams, management must keep in mind that cohesiveness is an important factor if high productivity is to be achieved.The relationship between cohesiveness, norms, and productivity is not very complex; however, each element must be recognized to facilitate appropriate development.If performance norms of a group are high and cohesiveness is high, it is likely productivity will be

Accepted Answer

A) high, resulting in good quality. 
B) moderate. 
C) moderate to low, but still showing good quality. 
D) low. 
E) impossible to predict. 
A) high, resulting in good quality. 
B) moderate. 
C) moderate to low, but still showing good quality. 
D) low. 
E) impossible to predict.

Question 11

According to the Punctuated-Equilibrium Model, productivity is highest during the time of

Accepted Answer

A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase. 
A) transition. 
B) the last meeting. 
C) the first meeting. 
D) inertia. 
E) the end of the first phase.

Question 12

Paul was pleased to see that the members of his new team were a mix of different gender, demographic, and cultural characteristics.He saw this as a positive, but he was concerned that it could also lead to a disadvantage.Research would suggest this concern would be true if

Accepted Answer

A) Paul's workplace is in a traditional, female-dominated industry. 
B) Paul's workplace is in a traditional, male-dominated industry. 
C) Paul's workplace is in a nontraditional industry, with no dominant gender. 
D) Paul's workplace is in a society that values diversity. 
E) Paul's workplace has norms of greater openness to new ideas. 
A) Paul's workplace is in a traditional, female-dominated industry. 
B) Paul's workplace is in a traditional, male-dominated industry. 
C) Paul's workplace is in a nontraditional industry, with no dominant gender. 
D) Paul's workplace is in a society that values diversity. 
E) Paul's workplace has norms of greater openness to new ideas.

Question 13

Virtual teams are typically dependent on work being completed face to face.

Accepted Answer

A) True 
 B)False

Question 14

When group energy is focused on the task at hand, the group has moved to the

Accepted Answer

A) performing stage. 
B) norming stage. 
C) storming stage. 
D) adjourning stage. 
E) operating stage. 
A) performing stage. 
B) norming stage. 
C) storming stage. 
D) adjourning stage. 
E) operating stage.

Question 15

The majority of organizational norms are

Accepted Answer

A) written down. 
B) informal. 
C) enforced by management. 
D) of little influence in affecting performance. 
E) universally recognized. 
A) written down. 
B) informal. 
C) enforced by management. 
D) of little influence in affecting performance. 
E) universally recognized.

Question 16

For permanent work groups, performance is the last stage in their development.

Accepted Answer

A) True 
 B)False

Question 17

Identify and discuss the various ways that norms develop.

Accepted Answer

Most norms develop in one or more of the

Question 18

Jacques was aware that effective teams need freedom and autonomy, the opportunity to utilize different skills and talents, and the ability to complete a whole and identifiable task.These variables relate to which aspect of the Model of Team Effectiveness

Accepted Answer

A) Composition 
B) Context 
C) Work design 
D) Process 
E) Resources. 
A) Composition 
B) Context 
C) Work design 
D) Process 
E) Resources.

Question 19

Hayley was aware that, according to the Model of Team Effectiveness, to be successful, the work design of her team had to reflect autonomy, skill variety, task identity, and

Accepted Answer

A) adequate resources. 
B) diversity. 
C) specific goals. 
D) a climate of trust. 
E) task significance. 
A) adequate resources. 
B) diversity. 
C) specific goals. 
D) a climate of trust. 
E) task significance.

Question 20

Process variables are factors that help to make a team effective.They include

Accepted Answer

A) team efficacy. 
B) maintenance roles. 
C) conformity. 
D) 360 degree feedback. 
E) skunkworks. 
A) team efficacy. 
B) maintenance roles. 
C) conformity. 
D) 360 degree feedback. 
E) skunkworks.

Most conflicts are resolved by the completion of the first stage in a group's development.

Which of the following statements about role expectations is incorrect

In certain instances, high levels of conflict within a group can be beneficial to high group performance.This is true so long as

What is meant by the term "reflexivity"Create an example to explain its importance to an effective team.

The Punctuated-Equilibrium Model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by members' awareness of time and deadlines.

Which of the following best describes a group

Using examples, define and describe roles, role expectations and role conflict.

The major contribution of the Asch study was to demonstrate the impact of

According to the Punctuated-Equilibrium Model, productivity is highest during the time of

Paul was pleased to see that the members of his new team were a mix of different gender, demographic, and cultural characteristics.He saw this as a positive, but he was concerned that it could also lead to a disadvantage.Research would suggest this concern would be true if

Virtual teams are typically dependent on work being completed face to face.

When group energy is focused on the task at hand, the group has moved to the

The majority of organizational norms are

For permanent work groups, performance is the last stage in their development.

Identify and discuss the various ways that norms develop.

Jacques was aware that effective teams need freedom and autonomy, the opportunity to utilize different skills and talents, and the ability to complete a whole and identifiable task.These variables relate to which aspect of the Model of Team Effectiveness

Hayley was aware that, according to the Model of Team Effectiveness, to be successful, the work design of her team had to reflect autonomy, skill variety, task identity, and

Process variables are factors that help to make a team effective.They include

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

Most conflicts are resolved by the completion of the first stage in a group's development.

Which of the following statements about role expectations is incorrect

In certain instances, high levels of conflict within a group can be beneficial to high group performance.This is true so long as

What is meant by the term "reflexivity"Create an example to explain its importance to an effective team.

The Punctuated-Equilibrium Model characterizes groups as exhibiting long periods of inertia interspersed with brief revolutionary changes triggered primarily by members' awareness of time and deadlines.

Which of the following best describes a group

Using examples, define and describe roles, role expectations and role conflict.

The major contribution of the Asch study was to demonstrate the impact of

According to the Punctuated-Equilibrium Model, productivity is highest during the time of

Paul was pleased to see that the members of his new team were a mix of different gender, demographic, and cultural characteristics.He saw this as a positive, but he was concerned that it could also lead to a disadvantage.Research would suggest this concern would be true if

Virtual teams are typically dependent on work being completed face to face.

When group energy is focused on the task at hand, the group has moved to the

The majority of organizational norms are

For permanent work groups, performance is the last stage in their development.

Identify and discuss the various ways that norms develop.

Jacques was aware that effective teams need freedom and autonomy, the opportunity to utilize different skills and talents, and the ability to complete a whole and identifiable task.These variables relate to which aspect of the Model of Team Effectiveness

Hayley was aware that, according to the Model of Team Effectiveness, to be successful, the work design of her team had to reflect autonomy, skill variety, task identity, and

Process variables are factors that help to make a team effective.They include

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters