Question 1

XYZ Inc.staffs project teams with different people from different departments; the project teams are expected to work interdependently.This is an example of

Accepted Answer

A) working as a team. 
B) working as a group. 
C) group norms. 
D) quality circles. 
E) forming. 
A) working as a team. 
B) working as a group. 
C) group norms. 
D) quality circles. 
E) forming.

Question 2

Which of the following statements is inaccurate regarding groups

Accepted Answer

A) There can be problems in groups that have an emergent leader 
B) No one single personality characteristic strongly predicts group behaviour 
C) Individuals conform to the norms of all the groups to which they belong 
D) Groups in highly formalized organizations will generally be more predictable in their behaviour 
E) All groups have norms 
A) There can be problems in groups that have an emergent leader 
B) No one single personality characteristic strongly predicts group behaviour 
C) Individuals conform to the norms of all the groups to which they belong 
D) Groups in highly formalized organizations will generally be more predictable in their behaviour 
E) All groups have norms

Question 3

SCENARIO 6-3 Executives at Moonlight Auto feel that the work teams in their factory are not as productive as they need to be if the company is to gain competitive advantage in the market place.Managers plan to set the conditions for high team work and performance that will result in productivity gains for the company.
A significant danger to high performance is that some individuals may not carry their full load; this could cause a reduction in efficiency if individuals believe their contribution cannot be measured.Should this occur it would be known as

Accepted Answer

A) redundancy. 
B) negative cohesiveness. 
C) social loafing. 
D) social facilitation effect. 
E) redundancy and negative synergy. 
A) redundancy. 
B) negative cohesiveness. 
C) social loafing. 
D) social facilitation effect. 
E) redundancy and negative synergy.

Question 4

Joan was frustrated by how much conflict there was among the members of her team.Although the team had only been in existence for a short period of time, when she discussed this with her team leader, he indicated that this was typical of groups at their forming stage.Is the response of Joan's leader correct

Accepted Answer

A) True 
 B)False

Question 5

Stacy was very pleased with the new team she is on, as it was developing new ideas, solving problems, and coordinating work on a new supply chain management system for their national retail outlets.When the team was together, she felt there was a free exchange of information from different parts of the organization.Stacy was on a

Accepted Answer

A) virtual team. 
B) cross-functional team. 
C) quality circle. 
D) departmental team. 
E) work group. 
A) virtual team. 
B) cross-functional team. 
C) quality circle. 
D) departmental team. 
E) work group.

Question 6

How might team members having different mental models hinder team's performanceCreate an example to illustrate your answer.

Accepted Answer

Mental models represent team members' kn

Question 7

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this, she should

Accepted Answer

A) make the group relatively large. 
B) clarify the group's goals. 
C) assign each member a distinct, independent task. 
D) encourage interaction and cooperation in the way she conducts the meeting. 
E) remind group members they need each other to get the job done. 
A) make the group relatively large. 
B) clarify the group's goals. 
C) assign each member a distinct, independent task. 
D) encourage interaction and cooperation in the way she conducts the meeting. 
E) remind group members they need each other to get the job done.

Question 8

Maintenance roles are performed by members to maintain good relations within the group.

Accepted Answer

A) True 
 B)False

Question 9

SCENARIO 6-1 Several years ago, Ted Brown began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.Clients started to expand from the normal walk-in customer to small-and medium-sized businesses.To accommodate this expansion, Ted had to hire additional personnel.He has noticed, however, that his new employees have definite expectations about what their appropriate role within the expanding company should be.
John is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair, he is interrupted and does not know whether to finish his repair or wait on the customer.John suffers from

Accepted Answer

A) role conflict. 
B) role expectations. 
C) role perception. 
D) role identity. 
E) role ambiguity. 
A) role conflict. 
B) role expectations. 
C) role perception. 
D) role identity. 
E) role ambiguity.

Question 10

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance.It is likely that this person would be rated

Accepted Answer

A) high on conformity. 
B) low on introspection and introversion. 
C) high on agreeableness, conscientiousness, or extroversion. 
D) low on agreeableness, conscientiousness, or extroversion. 
E) high on role ambiguity. 
A) high on conformity. 
B) low on introspection and introversion. 
C) high on agreeableness, conscientiousness, or extroversion. 
D) low on agreeableness, conscientiousness, or extroversion. 
E) high on role ambiguity.

Question 11

James knew that he was going to have some difficulty functioning within a team setting, as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Accepted Answer

A) divergence. 
B) discrepancy. 
C) conformity. 
D) job satisfaction. 
E) deviation. 
A) divergence. 
B) discrepancy. 
C) conformity. 
D) job satisfaction. 
E) deviation.

Question 12

Ineffective teams tend to have conflict that is

Accepted Answer

A) resolved through discussions. 
B) unresolved, but team members agree to disagree. 
C) focused on personalities and relationships. 
D) focused on task requirements and group needs. 
E) valued but not adequately processed. 
A) resolved through discussions. 
B) unresolved, but team members agree to disagree. 
C) focused on personalities and relationships. 
D) focused on task requirements and group needs. 
E) valued but not adequately processed.

Question 13

Norms that dictate assignment of jobs, pay, and allocation of new tools and equipment are norms dealing with

Accepted Answer

A) corporate objectives. 
B) financial standards. 
C) allocation of resources. 
D) informal arrangements. 
E) job performance. 
A) corporate objectives. 
B) financial standards. 
C) allocation of resources. 
D) informal arrangements. 
E) job performance.

Question 14

In the Five-Stage Model, what is the individual issue question at the norming stage

Accepted Answer

A) How do I fit in 
B) What is my role here 
C) How do I best perform 
D) How do I get here on time 
E) What do the others expect of me 
A) How do I fit in 
B) What is my role here 
C) How do I best perform 
D) How do I get here on time 
E) What do the others expect of me

Question 15

Which of the following is a group issue that gets resolved in the norming stage of group development

Accepted Answer

A) "How do I fit in " 
B) "What is my role here " 
C) "Why are we here " 
D) "Can we agree on roles and work as a team " 
E) "What's next " 
A) "How do I fit in " 
B) "What is my role here " 
C) "Why are we here " 
D) "Can we agree on roles and work as a team " 
E) "What's next "

Question 16

The tendency for employees to exert less effort when working in a group than when working individually is called

Accepted Answer

A) status equity. 
B) conformity. 
C) compromising. 
D) social loafing. 
E) role conflict. 
A) status equity. 
B) conformity. 
C) compromising. 
D) social loafing. 
E) role conflict.

Question 17

Which of the following characteristics would match to a problem-solving team

Accepted Answer

A) 5-12 employees from the same department 
B) 5-12 employees from different departments 
C) Employees meet daily for discussions 
D) Employees are in charge of planning and scheduling work 
E) Employees take initiative to intervene and solve problems as they arise. 
A) 5-12 employees from the same department 
B) 5-12 employees from different departments 
C) Employees meet daily for discussions 
D) Employees are in charge of planning and scheduling work 
E) Employees take initiative to intervene and solve problems as they arise.

Question 18

Terry was pleased to discover that her team showed reflexivity; she knew this was an important characteristic in successful project teams.Is reflexivity a characteristic of successful teams

Accepted Answer

A) True 
 B)False

Question 19

Explain how diversity may both improve team performance and hurt team performance.

Accepted Answer

Suggested answer: 
Different forms of di

Question 20

"Is this group ready to decide about this " This question is an example of

Accepted Answer

A) harmonizing. 
B) compromising. 
C) gatekeeping. 
D) consensus testing. 
E) elaborating. 
A) harmonizing. 
B) compromising. 
C) gatekeeping. 
D) consensus testing. 
E) elaborating.

XYZ Inc.staffs project teams with different people from different departments; the project teams are expected to work interdependently.This is an example of

Which of the following statements is inaccurate regarding groups

How might team members having different mental models hinder team's performanceCreate an example to illustrate your answer.

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this, she should

Maintenance roles are performed by members to maintain good relations within the group.

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance.It is likely that this person would be rated

James knew that he was going to have some difficulty functioning within a team setting, as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Ineffective teams tend to have conflict that is

Norms that dictate assignment of jobs, pay, and allocation of new tools and equipment are norms dealing with

In the Five-Stage Model, what is the individual issue question at the norming stage

Which of the following is a group issue that gets resolved in the norming stage of group development

The tendency for employees to exert less effort when working in a group than when working individually is called

Which of the following characteristics would match to a problem-solving team

Terry was pleased to discover that her team showed reflexivity; she knew this was an important characteristic in successful project teams.Is reflexivity a characteristic of successful teams

Explain how diversity may both improve team performance and hurt team performance.

"Is this group ready to decide about this " This question is an example of

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters

Exam 6: Groups and Teamwork

XYZ Inc.staffs project teams with different people from different departments; the project teams are expected to work interdependently.This is an example of

Which of the following statements is inaccurate regarding groups

How might team members having different mental models hinder team's performanceCreate an example to illustrate your answer.

Tasha wanted to increase the socio-emotional cohesiveness of her group at their first meeting.To accomplish this, she should

Maintenance roles are performed by members to maintain good relations within the group.

Charles noticed that there was one person in his group whose behaviour was straining the internal processes of the team and decreasing its overall performance.It is likely that this person would be rated

James knew that he was going to have some difficulty functioning within a team setting, as he saw himself as a "lone wolf" who liked to "do his own thing." James will likely have difficulty with

Ineffective teams tend to have conflict that is

Norms that dictate assignment of jobs, pay, and allocation of new tools and equipment are norms dealing with

In the Five-Stage Model, what is the individual issue question at the norming stage

Which of the following is a group issue that gets resolved in the norming stage of group development

The tendency for employees to exert less effort when working in a group than when working individually is called

Which of the following characteristics would match to a problem-solving team

Terry was pleased to discover that her team showed reflexivity; she knew this was an important characteristic in successful project teams.Is reflexivity a characteristic of successful teams

Explain how diversity may both improve team performance and hurt team performance.

"Is this group ready to decide about this " This question is an example of

What Is Organizational Behaviour

Perception Personality and Emotions

Values, Attitudes, and Diversity in the Workplace

Theories of Motivation

Motivation in Action

Communication

Power and Politics

Conflict and Negotiation

Organizational Culture

Leadership

Decision Making, Creativity, and Ethics

Organizational Structure

Organizational Change

Filters