Question 1

Management skills can be learned through training and on-the-job experiences.

Accepted Answer

A) True 
 B)False  True

Question 2

Explain the role coaching plays in management development and describe the five conditions in the "management pipeline" that are the focus of the coaching effort.

Accepted Answer

Coaching helps managers develop the skills they need to improve their capacity and to be more effective in their managerial role.Coaching is most effective as a management development method when it includes the following five conditions that help managers develop:
a)Insight - recognizing their own strengths and weaknesses;
b)Motivation - understanding and caring about changing the ways they operate;
c)Capabilities - identifying best practices and alternatives for dealing with decisions and situations;
d)Real-world practices - identifying opportunities to implement on a daily basis the skills and behaviours learned,and to understand what works and what doesn't; and e)Accountability - encouraging managers to use their new skills and to commit to specific actions.

Question 3

Two practical applications of experiential learning methods include job rotations and special assignments.

Accepted Answer

A) True 
 B)False  True

Question 4

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century

Accepted Answer

A) "I" for informational 
B) "D" for decisional 
C) "S" for socializing 
D) "L" for leadership 
A) "I" for informational 
B) "D" for decisional 
C) "S" for socializing 
D) "L" for leadership

Question 5

The textbook describes one type of conflict as being not necessarily bad.What type of conflict may actually lead to a better outcome for the organization

Accepted Answer

A) interpersonal conflict 
B) intrapersonal conflict 
C) issue-based conflict 
D) product-based conflict 
A) interpersonal conflict 
B) intrapersonal conflict 
C) issue-based conflict 
D) product-based conflict

Question 6

Research appears to support the notion that both "emotional intelligence" and "intellectual intelligence" are relatively stable over one's lifetime; hence,efforts to improve on these variables should not be done via development or training programs.

Accepted Answer

A) True 
 B)False

Question 7

Managers are often under time pressure to make decisions,often picking a solution that suffices or meets their minimum requirements.The textbook describes four steps managers can take to avoid this "suffice" mentality,providing managers with an opportunity to make better decisions.What steps might managers take to improve their decision-making process

Accepted Answer

1.Definition of the problem2.G

Question 8

Peter,a union representative,and Mary,a senior manager with a local manufacturer,are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique

Accepted Answer

A) accommodating 
B) collaborating 
C) compromising 
D) competing 
A) accommodating 
B) collaborating 
C) compromising 
D) competing

Question 9

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs.What is suggested in the results of these surveys

Accepted Answer

A) most are not satisfied 
B) most are satisfied 
C) most are satisfied and would like these programs to be expanded to include supervisors 
D) most are modestly satisfied 
A) most are not satisfied 
B) most are satisfied 
C) most are satisfied and would like these programs to be expanded to include supervisors 
D) most are modestly satisfied

Question 10

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers

Accepted Answer

A) political skills 
B) motivational skills 
C) technical skills 
D) people skills 
A) political skills 
B) motivational skills 
C) technical skills 
D) people skills

Question 11

A business school dean meets with a local mayor to secure a permit to allow the university to expand.Which of Henry Mintzberg's three management roles does this scenario best fit

Accepted Answer

A) informational 
B) interpersonal 
C) socializing 
D) decisional 
A) informational 
B) interpersonal 
C) socializing 
D) decisional

Question 12

Which of the following are practical on-the-job development method(s)business may leverage to take advantage of "experiential learning" in a formal and structured manner

Accepted Answer

A) lectures and seminars 
B) job rotations and special assignments 
C) on the spot coaching and mentoring programs 
D) development programs that target improvements in cognitive intelligence 
A) lectures and seminars 
B) job rotations and special assignments 
C) on the spot coaching and mentoring programs 
D) development programs that target improvements in cognitive intelligence

Question 13

Mary and John,two workers at ABC Inc.,have a profound dislike for each other.In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason.What type of conflict best describes the situation between Mary and John

Accepted Answer

A) intrapersonal 
B) accommodating 
C) issue-based 
D) interpersonal 
A) intrapersonal 
B) accommodating 
C) issue-based 
D) interpersonal

Question 14

Within the context of a decisional role,when a manager moves the unit in a direction that takes advantage of opportunities or shifts the activities of the group to reduce threats the manager is said to be acting as an entrepreneur.

Accepted Answer

A) True 
 B)False

Question 15

Most models of management skill development share four key themes: skill assessment,skill acquisition,skill practice,and skill application.

Accepted Answer

A) True 
 B)False

Question 16

Author J.F.Bolt identifies several mechanisms organizations are utilizing to bolster what Bolt calls "bench strength." What macro environmental forces are making the issue of bench strength so critical to organizations

Accepted Answer

A) pending demographic changes 
B) internal HR capacity issues 
C) the speed of change 
D) high costs associated with leadership development programs 
A) pending demographic changes 
B) internal HR capacity issues 
C) the speed of change 
D) high costs associated with leadership development programs

Question 17

As a factory floor manager,Parandeep has been asked to innovate and come up with a better way to manufacture the company's products,a concept that excites Parandeep.Unfortunately,he is aware this particular company does not tolerate errors or failures.What work-related stressor is Parandeep likely to experience working for this company

Accepted Answer

A) role conflict 
B) role ambiguity 
C) role overload 
D) role compromise 
A) role conflict 
B) role ambiguity 
C) role overload 
D) role compromise

Question 18

Dealing successfully with stress involves several steps.The first and most critical step is being able to recognize it.

Accepted Answer

A) True 
 B)False

Question 19

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations

Accepted Answer

A) role-play skills 
B) procedural skills 
C) declarative skills 
D) coping skills 
A) role-play skills 
B) procedural skills 
C) declarative skills 
D) coping skills

Question 20

Which of the four broad management development steps would include the concept of transferring learned principles

Accepted Answer

A) skill practice 
B) skill acquisition 
C) skills assessment 
D) skill application 
A) skill practice 
B) skill acquisition 
C) skills assessment 
D) skill application

Management skills can be learned through training and on-the-job experiences.

Explain the role coaching plays in management development and describe the five conditions in the "management pipeline" that are the focus of the coaching effort.

Two practical applications of experiential learning methods include job rotations and special assignments.

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century

The textbook describes one type of conflict as being not necessarily bad.What type of conflict may actually lead to a better outcome for the organization

Research appears to support the notion that both "emotional intelligence" and "intellectual intelligence" are relatively stable over one's lifetime; hence,efforts to improve on these variables should not be done via development or training programs.

Peter,a union representative,and Mary,a senior manager with a local manufacturer,are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs.What is suggested in the results of these surveys

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers

A business school dean meets with a local mayor to secure a permit to allow the university to expand.Which of Henry Mintzberg's three management roles does this scenario best fit

Which of the following are practical on-the-job development method(s)business may leverage to take advantage of "experiential learning" in a formal and structured manner

Mary and John,two workers at ABC Inc.,have a profound dislike for each other.In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason.What type of conflict best describes the situation between Mary and John

Within the context of a decisional role,when a manager moves the unit in a direction that takes advantage of opportunities or shifts the activities of the group to reduce threats the manager is said to be acting as an entrepreneur.

Most models of management skill development share four key themes: skill assessment,skill acquisition,skill practice,and skill application.

Author J.F.Bolt identifies several mechanisms organizations are utilizing to bolster what Bolt calls "bench strength." What macro environmental forces are making the issue of bench strength so critical to organizations

Dealing successfully with stress involves several steps.The first and most critical step is being able to recognize it.

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations

Which of the four broad management development steps would include the concept of transferring learned principles

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

The Evolution and Future of Training and Development

Filters

Exam 14: Management and Leadership Development

Management skills can be learned through training and on-the-job experiences.

Explain the role coaching plays in management development and describe the five conditions in the "management pipeline" that are the focus of the coaching effort.

Two practical applications of experiential learning methods include job rotations and special assignments.

What activity do the textbook's authors suggest should be added to the acronym COP to better reflect management's role in the 21st century

The textbook describes one type of conflict as being not necessarily bad.What type of conflict may actually lead to a better outcome for the organization

Research appears to support the notion that both "emotional intelligence" and "intellectual intelligence" are relatively stable over one's lifetime; hence,efforts to improve on these variables should not be done via development or training programs.

Peter,a union representative,and Mary,a senior manager with a local manufacturer,are looking to resolve a problem in such manner as to allow both parties to maximize their utility-they both want to get everything they want! What term best describes this conflict resolution technique

The Conference Board of Canada has undertaken a series of surveys to ascertain the level of satisfaction reported by Canadian organizations with their management development programs.What is suggested in the results of these surveys

According to Whetten and Cameron,which of the following broad skill categories captures the essence of the most important skills needed of managers

A business school dean meets with a local mayor to secure a permit to allow the university to expand.Which of Henry Mintzberg's three management roles does this scenario best fit

Which of the following are practical on-the-job development method(s)business may leverage to take advantage of "experiential learning" in a formal and structured manner

Mary and John,two workers at ABC Inc.,have a profound dislike for each other.In weekly sales meetings it is not uncommon to find Mary and John calling each other names for no apparent reason.What type of conflict best describes the situation between Mary and John

Within the context of a decisional role,when a manager moves the unit in a direction that takes advantage of opportunities or shifts the activities of the group to reduce threats the manager is said to be acting as an entrepreneur.

Most models of management skill development share four key themes: skill assessment,skill acquisition,skill practice,and skill application.

Author J.F.Bolt identifies several mechanisms organizations are utilizing to bolster what Bolt calls "bench strength." What macro environmental forces are making the issue of bench strength so critical to organizations

Dealing successfully with stress involves several steps.The first and most critical step is being able to recognize it.

What type of skill is likely to result from wilderness training that forces trainees to face stressful situations

Which of the four broad management development steps would include the concept of transferring learned principles

The Training and Development Process

Organizational Learning

Learning and Motivation

The Needs Analysis Process

Training Design

Off The Job Training Methods

On The Job Training Methods

Technology Based Training Methods

Training Delivery

Transfer of Training

Training Evaluation

The Costs and Benefits of Training Programs

Training Programs

The Evolution and Future of Training and Development

Filters