Exam 9: Training Delivery

A good lesson plan should be prepared in advance of a training program; however,it should be short on specific details so as to provide the trainer with flexibility on what and how to train.

Sandy is putting together a lesson plan cover page for a customer service training program to be provided to all retail employees.Which of the following statements should NOT be included in her lesson plan

A trainability test is a test that fundamentally measures the trainees' readiness level at the conclusion of a training program.

Which of the following is an optimal solution to training delivery problems associated with trainer timing issues

What process does Export Development Canada (EDC)use to identify subject-matter experts (SMEs)to lead training programs at EDC

According to Donald Kirkpatrick,three decisions need to be made when selecting participants for a training program: (1)Who can benefit (2)What programs are required by law (3)Should the training be voluntary or compulsory

Donald Kirkpatrick says companies need to make decisions when selecting candidates for training programs.Which of the following is a question that Kirkpatrick suggests should be asked

What must the trainer do when an employee has a disability

Some organizations use their own off-the-job training facilities.What is the name of the training facility referenced in the textbook that is used by the Bank of Montreal to train many of its employees

Which of the following terms best describes the role of a training administrator

Discuss the significance of the climate of learning.Name and describe the four elements that constitute the climate of learning.

Which of the following is NOT influenced by seating arrangements at a training event

In a training session,John begins to respond to the trainer's question.Before he has an opportunity to finish,Marie interrupts and begins to respond to the question.Which type of "problem participant" is Marie

According to the textbook,"train-the-trainer fundamentals" include providing the subject-matter expert with some financial incentive for taking on the role of a trainer.

John is an expert in using a moulding machine at a local car manufacturing plant.Management decides to train John on "how to train" new employees on this moulding machine given that John has no experience training.In this short scenario,John will be participating in a "train-the-trainer" initiative.

According to the textbook,which of the following activities is NOT considered a training delivery activity

a)Describe how a lesson plan can play a role in implementing a training program. b)You are currently putting together a "lesson plan cover page" for a sales training program.Identify and describe the major headings you would include in your lesson plan cover page.

The "greeting participants" component of a learning climate may include an e-mail sent by the trainer explaining the goals and objectives of the training program prior to trainees arriving at the training site.

Asking trainees to explain how the material presented in training may be used at work results in greater retention and transfer.

You are a training specialist working for an Alberta-based training company.As you put together a lesson plan cover page,you need to decide whether to segregate trainees based on their position in the company or train everyone together.Which of the following statements will most likely shape your decision to segregate trainees based on their position in the company