Question 1

Which of the following is true about reflective listening?

Accepted Answer

A) It is based on empathy 
B) With reflective listening, one becomes a helper who tries to facilitate the sender's communication. 
C) When you are practicing reflective listening, you are trying to keep the other person talking. 
D) All of these are true about reflective listening. 
E) It is based on empathy and with reflective listening, one becomes a helper who tries to facilitate the sender's communication, but when you are practicing reflective listening, you are not trying to keep the other person talking. 
A) It is based on empathy 
B) With reflective listening, one becomes a helper who tries to facilitate the sender's communication. 
C) When you are practicing reflective listening, you are trying to keep the other person talking. 
D) All of these are true about reflective listening. 
E) It is based on empathy and with reflective listening, one becomes a helper who tries to facilitate the sender's communication, but when you are practicing reflective listening, you are not trying to keep the other person talking.

Question 2

Which of the following statements describes the roles individuals take on in groups?

Accepted Answer

A) Each role is best played by only one person. 
B) Group members can take on roles that either facilitate or hinder team effectiveness. 
C) Most people are most comfortable playing one or two roles during team meetings. 
D) Each role is best played by only one person and most people are most comfortable playing one or two roles during team meetings. 
E) Group members can take on roles that either facilitate or hinder team effectiveness and most people are most comfortable playing one or two roles during team meetings. 
A) Each role is best played by only one person. 
B) Group members can take on roles that either facilitate or hinder team effectiveness. 
C) Most people are most comfortable playing one or two roles during team meetings. 
D) Each role is best played by only one person and most people are most comfortable playing one or two roles during team meetings. 
E) Group members can take on roles that either facilitate or hinder team effectiveness and most people are most comfortable playing one or two roles during team meetings.

Question 3

What competencies are important for creating and sustaining commitment and cohesion?

Accepted Answer

A) Communicating honestly and effectively, working and managing across functions, setting goals and objectives 
B) Understanding self and others, mentoring and developing others, managing and leading teams 
C) Living with change, thinking creatively, managing change 
D) Managing projects, designing work, managing across functions 
E) Understanding self and others, communicating a vision for the organization, developing employees 
A) Communicating honestly and effectively, working and managing across functions, setting goals and objectives 
B) Understanding self and others, mentoring and developing others, managing and leading teams 
C) Living with change, thinking creatively, managing change 
D) Managing projects, designing work, managing across functions 
E) Understanding self and others, communicating a vision for the organization, developing employees

Question 4

Individuals who score high on this factor of the Five-Factor model of personality are described as often anxious, insecure, emotional, and tend to worry a lot.

Accepted Answer

A) Conscientiousness 
B) Extraversion 
C) Thinking 
D) Neuroticism 
E) Agreeableness 
A) Conscientiousness 
B) Extraversion 
C) Thinking 
D) Neuroticism 
E) Agreeableness

Question 5

The work on emotional intelligence includes three dimensions of self-awareness including which of the following?

Accepted Answer

A) Emotional avoidance 
B) Self-confidence 
C) Self-deprecation 
D) Emotional contagion 
E) Self-expression 
A) Emotional avoidance 
B) Self-confidence 
C) Self-deprecation 
D) Emotional contagion 
E) Self-expression

Question 6

Which of the following activities should be part of a performance review meeting?

Accepted Answer

A) Making sure the employee is in the right frame of mind to receive feedback 
B) Focusing first on positive behaviors 
C) Asking the employee about for ideas about key areas for improvement 
D) Asking the employee for a self-evaluation 
E) All of these activities should be included in a performance review meeting 
A) Making sure the employee is in the right frame of mind to receive feedback 
B) Focusing first on positive behaviors 
C) Asking the employee about for ideas about key areas for improvement 
D) Asking the employee for a self-evaluation 
E) All of these activities should be included in a performance review meeting

Question 7

Which of the following criteria can be used to differentiate coaching from mentoring?

Accepted Answer

A) Coaches focus on performance results, whereas mentors focus on long-term career goals. 
B) Coaches tend to be the employee's direct supervisor, whereas mentors are likely to be higher up in the organizational hierarchy. 
C) Coaches work with the full work unit as a team, whereas mentors focus on the one-on-one relationship with employees. 
D) Coaches should be generally aware of the employee's strengths and weaknesses, whereas mentors should focus specifically on the employee's strengths. 
E) All of these 
A) Coaches focus on performance results, whereas mentors focus on long-term career goals. 
B) Coaches tend to be the employee's direct supervisor, whereas mentors are likely to be higher up in the organizational hierarchy. 
C) Coaches work with the full work unit as a team, whereas mentors focus on the one-on-one relationship with employees. 
D) Coaches should be generally aware of the employee's strengths and weaknesses, whereas mentors should focus specifically on the employee's strengths. 
E) All of these

Question 8

Which quadrant of the Johari Window represents the aspects of yourself that are neither known to you or others?

Accepted Answer

A) Open 
B) Blind 
C) Available 
D) Hidden 
E) Unknown 
A) Open 
B) Blind 
C) Available 
D) Hidden 
E) Unknown

Question 9

Which conflict management approach allows both parties to fully meet their needs?

Accepted Answer

A) Collaboration 
B) Competition 
C) Avoidance 
D) Compromise 
E) Accommodation 
A) Collaboration 
B) Competition 
C) Avoidance 
D) Compromise 
E) Accommodation

Question 10

In which stage of development do team members learn more about the task and test interdependencies?

Accepted Answer

A) Storming 
B) Forming 
C) Performing 
D) Reforming 
E) Norming 
A) Storming 
B) Forming 
C) Performing 
D) Reforming 
E) Norming

Question 11

Which conflict management approach is most appropriate when opponents with equal power are committed to mutually exclusive goals?

Accepted Answer

A) Collaboration 
B) Competition 
C) Avoidance 
D) Compromise 
E) Accommodation 
A) Collaboration 
B) Competition 
C) Avoidance 
D) Compromise 
E) Accommodation

Question 12

Which of the following activities should be part of performance planning process?

Accepted Answer

A) Providing feedback to the employee on recent behaviors 
B) Conducting a meeting with the employee to discuss performance expectations for the next 12 months 
C) Developing a form that can be used to assess the employee's contribution to the organization 
D) Developing a long-term plan for increasing one's promotability 
E) All of these 
A) Providing feedback to the employee on recent behaviors 
B) Conducting a meeting with the employee to discuss performance expectations for the next 12 months 
C) Developing a form that can be used to assess the employee's contribution to the organization 
D) Developing a long-term plan for increasing one's promotability 
E) All of these

Question 13

Which dimension of the Myers-Briggs Type Inventory describes us in terms of our approaches to life and thinking style?

Accepted Answer

A) Introversion-extraversion 
B) Thinking-feeling 
C) Sensing-intuition 
D) Judging-perceiving 
E) Trusting-untrusting 
A) Introversion-extraversion 
B) Thinking-feeling 
C) Sensing-intuition 
D) Judging-perceiving 
E) Trusting-untrusting

Question 14

The Five-Factor Model of personality includes all of the following except?

Accepted Answer

A) Extraversion 
B) Thinking 
C) Neuroticism 
D) Agreeableness 
E) Conscientiousness 
A) Extraversion 
B) Thinking 
C) Neuroticism 
D) Agreeableness 
E) Conscientiousness

Question 15

Which of the following is NOT a step an effective performance management system?

Accepted Answer

A) Performance assessment 
B) Performance planning 
C) Performance review 
D) Performance enhancement 
E) Performance execution 
A) Performance assessment 
B) Performance planning 
C) Performance review 
D) Performance enhancement 
E) Performance execution

Question 16

Which conflict management approach is identified as solution-oriented?

Accepted Answer

A) Compromising 
B) Collaborating 
C) Competing 
D) Both compromising and collaborating but not competing 
E) Both compromising and competing but not collaborating 
A) Compromising 
B) Collaborating 
C) Competing 
D) Both compromising and collaborating but not competing 
E) Both compromising and competing but not collaborating

Question 17

What is the key message of the Abilene Paradox?

Accepted Answer

A) People should value challenges over unquestioning acceptance of a group decision 
B) People should choose the location for their vacation carefully 
C) Vacations with close family or friends can result in disagreements 
D) All of these describe the key message of the Abilene Paradox 
E) None of these describe the key message of the Abilene Paradox 
A) People should value challenges over unquestioning acceptance of a group decision 
B) People should choose the location for their vacation carefully 
C) Vacations with close family or friends can result in disagreements 
D) All of these describe the key message of the Abilene Paradox 
E) None of these describe the key message of the Abilene Paradox

Question 18

What kind of information would you expect to find in Chris Argyris' "left-hand column?"

Accepted Answer

A) Things people are saying 
B) Things people are feeling but not saying 
C) Ways other people might respond to what is being said 
D) "Discussables" 
E) Extraneous thoughts not related to the conversation 
A) Things people are saying 
B) Things people are feeling but not saying 
C) Ways other people might respond to what is being said 
D) "Discussables" 
E) Extraneous thoughts not related to the conversation

Question 19

Team building activities ….

Accepted Answer

A) Can only be used effectively in the forming and storming stages of team development. 
B) Can focus on either clarifying roles or assessing performance. 
C) Should be isolated events that are only used if the team is having problems. 
D) Should emphasize the importance of getting all team members to like one another. 
E) Should focus on the team as a whole, rather than how individuals are fulfilling their roles 
A) Can only be used effectively in the forming and storming stages of team development. 
B) Can focus on either clarifying roles or assessing performance. 
C) Should be isolated events that are only used if the team is having problems. 
D) Should emphasize the importance of getting all team members to like one another. 
E) Should focus on the team as a whole, rather than how individuals are fulfilling their roles

Question 20

The Myers-Briggs Type Inventory (MBTI) is one of several personality assessments based on the work of :

Accepted Answer

A) Freud 
B) Keirsey 
C) Jung 
D) McCrae 
E) Goleman 
A) Freud 
B) Keirsey 
C) Jung 
D) McCrae 
E) Goleman

Which of the following is true about reflective listening?

Which of the following statements describes the roles individuals take on in groups?

What competencies are important for creating and sustaining commitment and cohesion?

Individuals who score high on this factor of the Five-Factor model of personality are described as often anxious, insecure, emotional, and tend to worry a lot.

The work on emotional intelligence includes three dimensions of self-awareness including which of the following?

Which of the following activities should be part of a performance review meeting?

Which of the following criteria can be used to differentiate coaching from mentoring?

Which quadrant of the Johari Window represents the aspects of yourself that are neither known to you or others?

Which conflict management approach allows both parties to fully meet their needs?

In which stage of development do team members learn more about the task and test interdependencies?

Which conflict management approach is most appropriate when opponents with equal power are committed to mutually exclusive goals?

Which of the following activities should be part of performance planning process?

Which dimension of the Myers-Briggs Type Inventory describes us in terms of our approaches to life and thinking style?

The Five-Factor Model of personality includes all of the following except?

Which of the following is NOT a step an effective performance management system?

Which conflict management approach is identified as solution-oriented?

What is the key message of the Abilene Paradox?

What kind of information would you expect to find in Chris Argyris' "left-hand column?"

Team building activities ….

The Myers-Briggs Type Inventory (MBTI) is one of several personality assessments based on the work of :

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Filters

Exam 6: Creating and Sustaining Commitment and Cohesion

Which of the following is true about reflective listening?

Which of the following statements describes the roles individuals take on in groups?

What competencies are important for creating and sustaining commitment and cohesion?

Individuals who score high on this factor of the Five-Factor model of personality are described as often anxious, insecure, emotional, and tend to worry a lot.

The work on emotional intelligence includes three dimensions of self-awareness including which of the following?

Which of the following activities should be part of a performance review meeting?

Which of the following criteria can be used to differentiate coaching from mentoring?

Which quadrant of the Johari Window represents the aspects of yourself that are neither known to you or others?

Which conflict management approach allows both parties to fully meet their needs?

In which stage of development do team members learn more about the task and test interdependencies?

Which conflict management approach is most appropriate when opponents with equal power are committed to mutually exclusive goals?

Which of the following activities should be part of performance planning process?

Which dimension of the Myers-Briggs Type Inventory describes us in terms of our approaches to life and thinking style?

The Five-Factor Model of personality includes all of the following except?

Which of the following is NOT a step an effective performance management system?

Which conflict management approach is identified as solution-oriented?

What is the key message of the Abilene Paradox?

What kind of information would you expect to find in Chris Argyris' "left-hand column?"

Team building activities ….

The Myers-Briggs Type Inventory (MBTI) is one of several personality assessments based on the work of :

The Competing Values Approach to Management

Establishing and Maintaining Stability and Continuity

Improving Productivity and Increasing Profitability

Promoting Change and Encouraging Adaptability

Integration and the Road to Mastery

Filters