Question 1

Explain how information systems for marketing and sales support an organization.

Accepted Answer

Information systems for marketing and sa

Question 2

Batch processing is when the firm collects data from transactions __________, places them in groups, then prepares and processes the batches ___________.

Accepted Answer

A) as they occur, as they occur 
B) as they occur, periodically 
C) periodically, as they occur 
D) periodically, periodically 
A) as they occur, as they occur 
B) as they occur, periodically 
C) periodically, as they occur 
D) periodically, periodically

Question 3

The ________ generation of ERP was designed to address back-office business processes.

Accepted Answer

A) 1ˢᵗ 
B) 2ⁿᵈ 
C) 3ʳᵈ 
D) 4ᵗʰ 
A) 1ˢᵗ 
B) 2ⁿᵈ 
C) 3ʳᵈ 
D) 4ᵗʰ

Question 4

Enterprise resource planning systems take a(n)_____ view of the overall organization.

Accepted Answer

A) User's 
B) Management 
C) Functional 
D) Business process 
E) Transactional 
A) User's 
B) Management 
C) Functional 
D) Business process 
E) Transactional

Question 5

_________ integrate the planning, management and use of all resources of the organization.

Accepted Answer

A) ERP systems 
B) Expert systems 
C) FAISs 
D) TPSs 
A) ERP systems 
B) Expert systems 
C) FAISs 
D) TPSs

Question 6

__________ reports include only information that falls outside certain threshold standards.

Accepted Answer

A) Comparative 
B) Exception 
C) Key indicator 
D) Summary 
A) Comparative 
B) Exception 
C) Key indicator 
D) Summary

Question 7

A __________ report summarizes the performance of critical activities.

Accepted Answer

A) comparative 
B) drill-down 
C) key indicator 
D) summary 
A) comparative 
B) drill-down 
C) key indicator 
D) summary

Question 8

Which of the following activities does not occur within the order fulfillment process?

Accepted Answer

A) The sales department receives a customer inquiry and issues a quotation indicating price and availability. 
B) The sales department forwards a sales order to the warehouse. 
C) The warehouse forwards a purchase requisition in order to buy goods from a vendor. 
D) The warehouse prepares the shipment and produces internal documentation. 
E) The accounting department issues an invoice to the customer. 
A) The sales department receives a customer inquiry and issues a quotation indicating price and availability. 
B) The sales department forwards a sales order to the warehouse. 
C) The warehouse forwards a purchase requisition in order to buy goods from a vendor. 
D) The warehouse prepares the shipment and produces internal documentation. 
E) The accounting department issues an invoice to the customer.

Question 9

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

Accepted Answer

A) True 
 B)False

Question 10

The biggest measure of IT success, however, is not whether GM's in-house IT function is better than that of outside vendors, but whether it's better than that of its competitors.

Accepted Answer

A) True 
 B)False

Question 11

An organization has to own all of the information systems it uses.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is false about ERP II systems?

Accepted Answer

A) They utilize the Web. 
B) They include human resources processes. 
C) Functionality is delivered as e-business suites. 
D) They support internal- facing applications as well as external-facing applications. 
E) These ERP systems have no optional modules. 
A) They utilize the Web. 
B) They include human resources processes. 
C) Functionality is delivered as e-business suites. 
D) They support internal- facing applications as well as external-facing applications. 
E) These ERP systems have no optional modules.

Question 13

Ad hoc reports are run weekly.

Accepted Answer

A) True 
 B)False

Question 14

ERP ____________ systems have the capability to place automatic requests to buy products from suppliers in real time.

Accepted Answer

A) AI 
B) ERP 
C) CRM 
D) SCM 
E) None of the above 
A) AI 
B) ERP 
C) CRM 
D) SCM 
E) None of the above

Question 15

Business transactions that are processed as they occur is an example of

Accepted Answer

A) batch processing 
B) source data automation 
C) OLTP 
D) TPS 
E) ESS 
A) batch processing 
B) source data automation 
C) OLTP 
D) TPS 
E) ESS

Question 16

______________________ take a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.

Accepted Answer

A) Enterprise resource planning systems 
B) Customer relationship management system 
C) Supply chain management systems 
D) Financial Management Systems 
E) None of the above 
A) Enterprise resource planning systems 
B) Customer relationship management system 
C) Supply chain management systems 
D) Financial Management Systems 
E) None of the above

Question 17

Which of the following is a benefit of ERP systems?

Accepted Answer

A) Business process adaptation 
B) Complexity 
C) Cost 
D) Flexibility 
A) Business process adaptation 
B) Complexity 
C) Cost 
D) Flexibility

Question 18

ERP systems are designed to break down ____________.

Accepted Answer

A) expert systems 
B) FAISs 
C) information silos 
D) TPSs 
A) expert systems 
B) FAISs 
C) information silos 
D) TPSs

Question 19

Which of the following has not been identified as a reason for ERP implementation failure?

Accepted Answer

A) Failure to include affected employees in planning 
B) The complexity of the planning 
C) Lack of documentation 
D) Insufficient training 
E) No change management processes 
A) Failure to include affected employees in planning 
B) The complexity of the planning 
C) Lack of documentation 
D) Insufficient training 
E) No change management processes

Question 20

Drill down reports are produced at scheduled intervals.

Accepted Answer

A) True 
 B)False

Explain how information systems for marketing and sales support an organization.

Batch processing is when the firm collects data from transactions , places them in groups, then prepares and processes the batches _.

The ________ generation of ERP was designed to address back-office business processes.

Enterprise resource planning systems take a(n)_____ view of the overall organization.

_________ integrate the planning, management and use of all resources of the organization.

__________ reports include only information that falls outside certain threshold standards.

A __________ report summarizes the performance of critical activities.

Which of the following activities does not occur within the order fulfillment process?

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

The biggest measure of IT success, however, is not whether GM's in-house IT function is better than that of outside vendors, but whether it's better than that of its competitors.

An organization has to own all of the information systems it uses.

Which of the following is false about ERP II systems?

Ad hoc reports are run weekly.

ERP ____________ systems have the capability to place automatic requests to buy products from suppliers in real time.

Business transactions that are processed as they occur is an example of

______________________ take a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.

Which of the following is a benefit of ERP systems?

ERP systems are designed to break down ____________.

Which of the following has not been identified as a reason for ERP implementation failure?

Drill down reports are produced at scheduled intervals.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security and Controls

Data and Knowledge Management

Telecommunications and Networking

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Customer Relationship Management and Supply Chain Management

Business Intelligence

Acquiring Information Systems and Applications

Technology Guide 1 : Hardware

Technology Guide 2 : Software

Technology Guide 3 : Cloud Computing

Technology Guide 4 : Intelligent Systems

Technology Guide 5 Protecting Your Information Assets

Filters

Exam 10: Information Systems Within the Organization

Explain how information systems for marketing and sales support an organization.

Batch processing is when the firm collects data from transactions __________, places them in groups, then prepares and processes the batches ___________.

The ________ generation of ERP was designed to address back-office business processes.

Enterprise resource planning systems take a(n)_____ view of the overall organization.

_________ integrate the planning, management and use of all resources of the organization.

__________ reports include only information that falls outside certain threshold standards.

A __________ report summarizes the performance of critical activities.

Which of the following activities does not occur within the order fulfillment process?

When ERP systems are not appropriate in an organization, then that organization can use an enterprise application integration system.

The biggest measure of IT success, however, is not whether GM's in-house IT function is better than that of outside vendors, but whether it's better than that of its competitors.

An organization has to own all of the information systems it uses.

Which of the following is false about ERP II systems?

Ad hoc reports are run weekly.

ERP ____________ systems have the capability to place automatic requests to buy products from suppliers in real time.

Business transactions that are processed as they occur is an example of

______________________ take a business process view of the overall organization to integrate the planning, management, and use of all of an organization's resources, employing a common software platform and database.

Which of the following is a benefit of ERP systems?

ERP systems are designed to break down ____________.

Which of the following has not been identified as a reason for ERP implementation failure?

Drill down reports are produced at scheduled intervals.

Introduction to Information Systems

Organizational Strategy, Competitive Advantage, and Information Systems

Ethics and Privacy

Information Security and Controls

Data and Knowledge Management

Telecommunications and Networking

E-Business and E-Commerce

Wireless, Mobile Computing, and Mobile Commerce

Social Computing

Customer Relationship Management and Supply Chain Management

Business Intelligence

Acquiring Information Systems and Applications

Technology Guide 1 : Hardware

Technology Guide 2 : Software

Technology Guide 3 : Cloud Computing

Technology Guide 4 : Intelligent Systems

Technology Guide 5 Protecting Your Information Assets

Filters

Batch processing is when the firm collects data from transactions , places them in groups, then prepares and processes the batches _.