Question 1

Choosing an environment conducive to work and scheduling a reasonable block of time are two ways to avoid writer's block.

Accepted Answer

A) True 
 B)False

Question 2

When you proofread a document,you are looking for all of the following except

Accepted Answer

A)  format errors. 
B)  content errors. 
C)  typographical errors. 
D)  secondary errors. 
E)  repeated or omitted words. 
A)  format errors. 
B)  content errors. 
C)  typographical errors. 
D)  secondary errors. 
E)  repeated or omitted words.

Question 3

Based on the information in the textbook,what advice would you give to a businessperson about making the best use of time during the drafting phase of the writing process?

Accepted Answer

Compose the first draft after completing

Question 4

Which advice about analyzing the audience reaction is correct?

Accepted Answer

A)  Regardless of the anticipated reader reaction, use the indirect approach. 
B)  If the reader is likely to oppose your ideas, supply additional evidence and supporting facts. 
C)  If the reader is likely to have a positive reaction, use little jargon and strong persuasion. 
D)  If you expect the reader to react negatively to you, prove that your colleagues strongly agree with you. 
E)  If you anticipate a neutral reaction, open your message with your strongest point. 
A)  Regardless of the anticipated reader reaction, use the indirect approach. 
B)  If the reader is likely to oppose your ideas, supply additional evidence and supporting facts. 
C)  If the reader is likely to have a positive reaction, use little jargon and strong persuasion. 
D)  If you expect the reader to react negatively to you, prove that your colleagues strongly agree with you. 
E)  If you anticipate a neutral reaction, open your message with your strongest point.

Question 5

When preparing a rough draft,you should write down your ideas as quickly as possible,without worrying about format or style.

Accepted Answer

A) True 
 B)False

Question 6

When you personalize the content of a message,you make the reader feel important.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not true of the purpose of a message?

Accepted Answer

A)  It is easier to start with a general purpose and then identify your specific purpose. 
B)  It is important to determine what the reader is supposed to do as a result of reading your message. 
C)  The success of the message lies in whether or not you achieved your communication objective. 
D)  The purpose serves as a yardstick for judging the success of the message. 
E)  Your communication may be successful even if you did not meet your communication objective. 
A)  It is easier to start with a general purpose and then identify your specific purpose. 
B)  It is important to determine what the reader is supposed to do as a result of reading your message. 
C)  The success of the message lies in whether or not you achieved your communication objective. 
D)  The purpose serves as a yardstick for judging the success of the message. 
E)  Your communication may be successful even if you did not meet your communication objective.

Question 8

____ use far more text than websites and typically allow for customer comments.

Accepted Answer

A)  IMs 
B)  Tweets 
C)  vlogs 
D)  Letters 
E)  Blogs 
A)  IMs 
B)  Tweets 
C)  vlogs 
D)  Letters 
E)  Blogs

Question 9

When you proofread for format errors,you should check that all the parts of the document are included and in the proper position.

Accepted Answer

A) True 
 B)False

Question 10

An effective strategy for treating writer's block is to

Accepted Answer

A)  schedule brief blocks of time to prepare a draft. 
B)  write the most difficult parts first to get them out of the way. 
C)  strive for perfection now to save time during revision. 
D)  select an environment in which you can concentrate. 
E)  state your objective as simply as possible. 
A)  schedule brief blocks of time to prepare a draft. 
B)  write the most difficult parts first to get them out of the way. 
C)  strive for perfection now to save time during revision. 
D)  select an environment in which you can concentrate. 
E)  state your objective as simply as possible.

Question 11

What should you look for when you are revising a message for content?

Accepted Answer

a.Ensure that the content is relevant to

Question 12

Well-written web pages are highly skimmable.

Accepted Answer

A) True 
 B)False

Question 13

____ is/are the default communication choice in many organizations.

Accepted Answer

A)  IM 
B)  Memos 
C)  Chat rooms 
D)  Email 
E)  Telephone 
A)  IM 
B)  Memos 
C)  Chat rooms 
D)  Email 
E)  Telephone

Question 14

Thinking out loud can help you get through writer's block because it enables you to

Accepted Answer

A)  brainstorm without worrying about content. 
B)  envision your readers and anticipate their needs. 
C)  sharpen and focus your ideas as you say them. 
D)  speak about the easiest parts of the message first. 
E)  use mind mapping to generate ideas for your message. 
A)  brainstorm without worrying about content. 
B)  envision your readers and anticipate their needs. 
C)  sharpen and focus your ideas as you say them. 
D)  speak about the easiest parts of the message first. 
E)  use mind mapping to generate ideas for your message.

Question 15

When praising or criticizing,it is important to be specific and to criticize the action,not the person.

Accepted Answer

A) True 
 B)False

Question 16

Provide at least five guidelines for creating effective emails.

Accepted Answer

Answerwers will vary,but should include

Question 17

When proofreading,you should look for these hard-to-spot errors:

Accepted Answer

A)  Misused words that the spell checker won't flag 
B)  Repeated or omitted words 
C)  Proper names 
D)  Titles and headings 
E)  All of the choices 
A)  Misused words that the spell checker won't flag 
B)  Repeated or omitted words 
C)  Proper names 
D)  Titles and headings 
E)  All of the choices

Question 18

In cultures that emphasize relationships rather than tasks,emails are likely to

Accepted Answer

A)  get right to the point. 
B)  be shorter than emails from task-oriented cultures. 
C)  present information that American managers omit. 
D)  begin with a list of deliverables. 
E)  avoid any mention of family. 
A)  get right to the point. 
B)  be shorter than emails from task-oriented cultures. 
C)  present information that American managers omit. 
D)  begin with a list of deliverables. 
E)  avoid any mention of family.

Question 19

Upward communication is usually

Accepted Answer

A)  more formal than downward communication. 
B)  front-loaded with pathos. 
C)  geared toward the secondary, higher-level audience. 
D)  adapted to the writer's preference of style and diction. 
E)  more authoritarian in tone than other messages. 
A)  more formal than downward communication. 
B)  front-loaded with pathos. 
C)  geared toward the secondary, higher-level audience. 
D)  adapted to the writer's preference of style and diction. 
E)  more authoritarian in tone than other messages.

Question 20

Why is it an important step to identify a document's general and specific purposes before you actually start to write?

Accepted Answer

It will be difficult to determine whethe

Choosing an environment conducive to work and scheduling a reasonable block of time are two ways to avoid writer's block.

When you proofread a document,you are looking for all of the following except

Based on the information in the textbook,what advice would you give to a businessperson about making the best use of time during the drafting phase of the writing process?

Which advice about analyzing the audience reaction is correct?

When preparing a rough draft,you should write down your ideas as quickly as possible,without worrying about format or style.

When you personalize the content of a message,you make the reader feel important.

Which of the following is not true of the purpose of a message?

____ use far more text than websites and typically allow for customer comments.

When you proofread for format errors,you should check that all the parts of the document are included and in the proper position.

An effective strategy for treating writer's block is to

What should you look for when you are revising a message for content?

Well-written web pages are highly skimmable.

____ is/are the default communication choice in many organizations.

Thinking out loud can help you get through writer's block because it enables you to

When praising or criticizing,it is important to be specific and to criticize the action,not the person.

Provide at least five guidelines for creating effective emails.

When proofreading,you should look for these hard-to-spot errors:

In cultures that emphasize relationships rather than tasks,emails are likely to

Upward communication is usually

Why is it an important step to identify a document's general and specific purposes before you actually start to write?

Understanding Business Communication

Intercultural and Team Communication

Interpersonal Communication Skills

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters

Exam 4: The Writing Process

Choosing an environment conducive to work and scheduling a reasonable block of time are two ways to avoid writer's block.

When you proofread a document,you are looking for all of the following except

Based on the information in the textbook,what advice would you give to a businessperson about making the best use of time during the drafting phase of the writing process?

Which advice about analyzing the audience reaction is correct?

When preparing a rough draft,you should write down your ideas as quickly as possible,without worrying about format or style.

When you personalize the content of a message,you make the reader feel important.

Which of the following is not true of the purpose of a message?

____ use far more text than websites and typically allow for customer comments.

When you proofread for format errors,you should check that all the parts of the document are included and in the proper position.

An effective strategy for treating writer's block is to

What should you look for when you are revising a message for content?

Well-written web pages are highly skimmable.

____ is/are the default communication choice in many organizations.

Thinking out loud can help you get through writer's block because it enables you to

When praising or criticizing,it is important to be specific and to criticize the action,not the person.

Provide at least five guidelines for creating effective emails.

When proofreading,you should look for these hard-to-spot errors:

In cultures that emphasize relationships rather than tasks,emails are likely to

Upward communication is usually

Why is it an important step to identify a document's general and specific purposes before you actually start to write?

Understanding Business Communication

Intercultural and Team Communication

Interpersonal Communication Skills

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters