Question 1

Praise in public; criticize in private.

Accepted Answer

A) True 
 B)False

Question 2

All of the following are good advice for composing emails except

Accepted Answer

A)  Avoid bulleted lists. 
B)  Keep paragraphs short. 
C)  Use formal or informal tone as appropriate. 
D)  Favor an open list of recipients rather than using "BCC" (blind computer copy). 
E)  Follow conventions for closings and signatures. 
A)  Avoid bulleted lists. 
B)  Keep paragraphs short. 
C)  Use formal or informal tone as appropriate. 
D)  Favor an open list of recipients rather than using "BCC" (blind computer copy). 
E)  Follow conventions for closings and signatures.

Question 3

What is mind mapping? What are the benefits of this approach?

Accepted Answer

Mind mapping is a visual outline that pl

Question 4

Every business communication contains an element of persuasion.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is not true about determining content?

Accepted Answer

A)  Do not start writing until you have planned what you want to say. 
B)  Include enough information so that you do not lose your reader. 
C)  Avoid using irrelevant material that obscures important data. 
D)  Use brainstorming or mind mapping to assist you. 
E)  Begin evaluating ideas as they occur to you. 
A)  Do not start writing until you have planned what you want to say. 
B)  Include enough information so that you do not lose your reader. 
C)  Avoid using irrelevant material that obscures important data. 
D)  Use brainstorming or mind mapping to assist you. 
E)  Begin evaluating ideas as they occur to you.

Question 6

Why should drafting and revising be completed as two separate steps?

Accepted Answer

If you stop to revise as you compose the

Question 7

When checking for typographical errors,double-check for all of the following except

Accepted Answer

A)  correct spelling of proper names and information in charts and tables. 
B)  the use of direct or indirect organization. 
C)  errors that form a new word (and hence are not detected by software spell-checkers). 
D)  repeated or omitted words. 
E)  errors in titles and headings of reports. 
A)  correct spelling of proper names and information in charts and tables. 
B)  the use of direct or indirect organization. 
C)  errors that form a new word (and hence are not detected by software spell-checkers). 
D)  repeated or omitted words. 
E)  errors in titles and headings of reports.

Question 8

If you do not know how much your readers know about a topic,gear the amount of detail in your message to the needs of the secondary audience.

Accepted Answer

A) True 
 B)False

Question 9

Revising for content includes all of the following except

Accepted Answer

A)  correcting punctuation errors. 
B)  checking that all necessary details are included. 
C)  deleting any unnecessary information. 
D)  ensuring that the purpose of the message is clear to the reader. 
E)  rearranging the order in which points are presented. 
A)  correcting punctuation errors. 
B)  checking that all necessary details are included. 
C)  deleting any unnecessary information. 
D)  ensuring that the purpose of the message is clear to the reader. 
E)  rearranging the order in which points are presented.

Question 10

People often delete or read email based upon the subject line alone.

Accepted Answer

A) True 
 B)False

Question 11

You should criticize the action,not the person,when writing a message to say something negative to a subordinate.

Accepted Answer

A) True 
 B)False

Question 12

Identify the correct statement about drafting.

Accepted Answer

A)  Messages should be drafted during brainstorming sessions. 
B)  A writer should concentrate on style and accuracy when drafting a message. 
C)  Revising while drafting is an effective way to enhance creativity. 
D)  Writers should compose a first draft after letting their ideas flow. 
E)  Drafting is the process of producing the final version of the message. 
A)  Messages should be drafted during brainstorming sessions. 
B)  A writer should concentrate on style and accuracy when drafting a message. 
C)  Revising while drafting is an effective way to enhance creativity. 
D)  Writers should compose a first draft after letting their ideas flow. 
E)  Drafting is the process of producing the final version of the message.

Question 13

The order in which writers usually revise is

Accepted Answer

A)  content, style, and correctness. 
B)  style, content, and correctness. 
C)  content, correctness, and style. 
D)  correctness, content, and style. 
E)  style, correctness, and content. 
A)  content, style, and correctness. 
B)  style, content, and correctness. 
C)  content, correctness, and style. 
D)  correctness, content, and style. 
E)  style, correctness, and content.

Question 14

You can detect overly long sentences by reading your message out loud.

Accepted Answer

A) True 
 B)False

Question 15

Planning includes all of the following except

Accepted Answer

A)  identifying the general and specific purposes of your message. 
B)  organizing the message. 
C)  analyzing the audience. 
D)  revising for correctness. 
E)  deciding on the content. 
A)  identifying the general and specific purposes of your message. 
B)  organizing the message. 
C)  analyzing the audience. 
D)  revising for correctness. 
E)  deciding on the content.

Question 16

When you brainstorm ideas before composing a message,you should strive for quality,not quantity.

Accepted Answer

A) True 
 B)False

Question 17

Which statement about revising is correct?

Accepted Answer

A)  You should revise at the same that you draft a message. 
B)  Wait to revise the message so you will have some "distance" and can detect any weaknesses in logic. 
C)  When you revise a message, you are checking content and style rather than editing. 
D)  If you revise before drafting, you will remember the content you wanted to include. 
E)  Time constraints may prevent you from revising every message. 
A)  You should revise at the same that you draft a message. 
B)  Wait to revise the message so you will have some "distance" and can detect any weaknesses in logic. 
C)  When you revise a message, you are checking content and style rather than editing. 
D)  If you revise before drafting, you will remember the content you wanted to include. 
E)  Time constraints may prevent you from revising every message.

Praise in public; criticize in private.

All of the following are good advice for composing emails except

What is mind mapping? What are the benefits of this approach?

Every business communication contains an element of persuasion.

Which of the following is not true about determining content?

Why should drafting and revising be completed as two separate steps?

When checking for typographical errors,double-check for all of the following except

If you do not know how much your readers know about a topic,gear the amount of detail in your message to the needs of the secondary audience.

Revising for content includes all of the following except

People often delete or read email based upon the subject line alone.

You should criticize the action,not the person,when writing a message to say something negative to a subordinate.

Identify the correct statement about drafting.

The order in which writers usually revise is

You can detect overly long sentences by reading your message out loud.

Planning includes all of the following except

When you brainstorm ideas before composing a message,you should strive for quality,not quantity.

Which statement about revising is correct?

Understanding Business Communication

Intercultural and Team Communication

Interpersonal Communication Skills

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters

Exam 4: The Writing Process

Praise in public; criticize in private.

All of the following are good advice for composing emails except

What is mind mapping? What are the benefits of this approach?

Every business communication contains an element of persuasion.

Which of the following is not true about determining content?

Why should drafting and revising be completed as two separate steps?

When checking for typographical errors,double-check for all of the following except

If you do not know how much your readers know about a topic,gear the amount of detail in your message to the needs of the secondary audience.

Revising for content includes all of the following except

People often delete or read email based upon the subject line alone.

You should criticize the action,not the person,when writing a message to say something negative to a subordinate.

Identify the correct statement about drafting.

The order in which writers usually revise is

You can detect overly long sentences by reading your message out loud.

Planning includes all of the following except

When you brainstorm ideas before composing a message,you should strive for quality,not quantity.

Which statement about revising is correct?

Understanding Business Communication

Intercultural and Team Communication

Interpersonal Communication Skills

Revising Your Writing

Neutral and Positive Messages

Persuasive Messages

Bad-News Messages

Planning the Report and Managing Data

Writing the Report

Oral Presentation

Employment Communication

Filters