Question 1

Informal work groups affect productivity,the morale of other employees,and the success of managers.

Accepted Answer

A) True 
 B)False

Question 2

Individuals who could use the idiosyncrasy credit often do not use them because the group's norms often are the same as their own.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true about group norms?

Accepted Answer

A)  They are formal rules a group adopts. 
B)  They govern every action in a group. 
C)  They necessarily have to be written down or spoken. 
D)  They are discovered frequently when someone breaks the norm. 
E)  They necessarily indicate that member's behavior is a reflection of their true private thoughts and feelings. 
A)  They are formal rules a group adopts. 
B)  They govern every action in a group. 
C)  They necessarily have to be written down or spoken. 
D)  They are discovered frequently when someone breaks the norm. 
E)  They necessarily indicate that member's behavior is a reflection of their true private thoughts and feelings.

Question 4

Discuss the importance of managers gaining acceptance as leaders from formal group members.

Accepted Answer

Managers assigned to formal work groups

Question 5

Which of the following is true of group cohesiveness?

Accepted Answer

A)  The more cohesive a group, the less likely members are to follow group norms. 
B)  Large groups tend to be more cohesive than small groups. 
C)  High-status groups tend to be less cohesive than other informal work groups. 
D)  The more success a group experiences, the more cohesive it becomes. 
E)  Conflicts with management tend to decrease group cohesiveness. 
A)  The more cohesive a group, the less likely members are to follow group norms. 
B)  Large groups tend to be more cohesive than small groups. 
C)  High-status groups tend to be less cohesive than other informal work groups. 
D)  The more success a group experiences, the more cohesive it becomes. 
E)  Conflicts with management tend to decrease group cohesiveness.

Question 6

Which of the following best describes social loafing?

Accepted Answer

A)  It is a tendency to work more efficiently when groups of employees are singled out for attention. 
B)  It refers to isolating groups from each other. 
C)  It occurs when individuals who have played a significant role in a group are allowed some freedom within the group. 
D)  It refers to stereotyping outsiders as enemies of the group. 
E)  It is the tendency of individuals to put forth less effort when they are part of a group. 
A)  It is a tendency to work more efficiently when groups of employees are singled out for attention. 
B)  It refers to isolating groups from each other. 
C)  It occurs when individuals who have played a significant role in a group are allowed some freedom within the group. 
D)  It refers to stereotyping outsiders as enemies of the group. 
E)  It is the tendency of individuals to put forth less effort when they are part of a group.

Question 7

Hawthorne effect states that:

Accepted Answer

A)  giving special attention to a group of employees changes their behavior. 
B)  because managers are members of overlapping groups, they link formal work groups to the total organization. 
C)  members who have made significant contributions to the group's goals should be allowed to take some liberties within the group. 
D)  members tend to conform to group norms when the norms are congruent with their personal attitudes. 
E)  highly cohesive groups are detrimental to organizational performance if their goals are misaligned with organizational goals. 
A)  giving special attention to a group of employees changes their behavior. 
B)  because managers are members of overlapping groups, they link formal work groups to the total organization. 
C)  members who have made significant contributions to the group's goals should be allowed to take some liberties within the group. 
D)  members tend to conform to group norms when the norms are congruent with their personal attitudes. 
E)  highly cohesive groups are detrimental to organizational performance if their goals are misaligned with organizational goals.

Question 8

The _____ phase follows the forming phase in the development of work teams.

Accepted Answer

A)  storming 
B)  performing 
C)  confirming 
D)  norming 
E)  maturing 
A)  storming 
B)  performing 
C)  confirming 
D)  norming 
E)  maturing

Question 9

Which of the following type of team was largely nonexistent a decade ago?

Accepted Answer

A)  Functional team 
B)  Virtual work team 
C)  Interest group 
D)  Quality circle 
E)  Task team 
A)  Functional team 
B)  Virtual work team 
C)  Interest group 
D)  Quality circle 
E)  Task team

Question 10

What are the consequences of groupthink?

Accepted Answer

Highly cohesive groups may be detrimenta

Question 11

The focus of the _____ phase of work team development is for members of the team to get to know each other and have their questions answered.

Accepted Answer

A)  norming 
B)  forming 
C)  storming 
D)  performing 
E)  confirming 
A)  norming 
B)  forming 
C)  storming 
D)  performing 
E)  confirming

Question 12

Informal work groups _____.

Accepted Answer

A)  are formally recognized by the organizing function of management 
B)  are identical to command groups 
C)  fail to fill important social needs 
D)  result from personal contacts and interactions among people 
E)  are formed involuntarily by members of an organization 
A)  are formally recognized by the organizing function of management 
B)  are identical to command groups 
C)  fail to fill important social needs 
D)  result from personal contacts and interactions among people 
E)  are formed involuntarily by members of an organization

Question 13

_____ is a type of formal work group,empowered to control the work they do without a formal supervisor.

Accepted Answer

A)  Quality circle 
B)  Interest group 
C)  Self-directed work team 
D)  Focus group 
E)  Ad hoc group 
A)  Quality circle 
B)  Interest group 
C)  Self-directed work team 
D)  Focus group 
E)  Ad hoc group

Question 14

The linchpin concept holds that giving special attention to a group of employees changes the employees' behavior.

Accepted Answer

A) True 
 B)False

Question 15

Outline the phases in the life of teams.

Accepted Answer

Effective work teams go through four pha

Question 16

The _____ concluded that informal organizations with their own social systems exist within formal organizations.

Accepted Answer

A)  Maslow studies 
B)  scientific management studies 
C)  Hawthorne studies 
D)  linchpin concept 
E)  classical conditioning theory 
A)  Maslow studies 
B)  scientific management studies 
C)  Hawthorne studies 
D)  linchpin concept 
E)  classical conditioning theory

Question 17

Maximilien Ringelmann discovered that as more and more people are added to a group,the forces affecting the free riding tendency become more powerful and the group becomes increasingly inefficient.

Accepted Answer

A) True 
 B)False

Question 18

In the development of work teams,the storming phase occurs when the team members first come together.

Accepted Answer

A) True 
 B)False

Question 19

Individual members tend to conform to group norms when they feel pressure to accept them.

Accepted Answer

A) True 
 B)False

Question 20

_____ holds that because managers are members of overlapping groups,they link formal work groups to the total organization.

Accepted Answer

A)  Scalar principle 
B)  Hawthorne effect 
C)  Linchpin concept 
D)  Acceptance theory of authority 
E)  Unity of command 
A)  Scalar principle 
B)  Hawthorne effect 
C)  Linchpin concept 
D)  Acceptance theory of authority 
E)  Unity of command

Informal work groups affect productivity,the morale of other employees,and the success of managers.

Individuals who could use the idiosyncrasy credit often do not use them because the group's norms often are the same as their own.

Which of the following is true about group norms?

Discuss the importance of managers gaining acceptance as leaders from formal group members.

Which of the following is true of group cohesiveness?

Which of the following best describes social loafing?

Hawthorne effect states that:

The _____ phase follows the forming phase in the development of work teams.

Which of the following type of team was largely nonexistent a decade ago?

What are the consequences of groupthink?

The focus of the _____ phase of work team development is for members of the team to get to know each other and have their questions answered.

Informal work groups _____.

_____ is a type of formal work group,empowered to control the work they do without a formal supervisor.

The linchpin concept holds that giving special attention to a group of employees changes the employees' behavior.

Outline the phases in the life of teams.

The _____ concluded that informal organizations with their own social systems exist within formal organizations.

Maximilien Ringelmann discovered that as more and more people are added to a group,the forces affecting the free riding tendency become more powerful and the group becomes increasingly inefficient.

In the development of work teams,the storming phase occurs when the team members first come together.

Individual members tend to conform to group norms when they feel pressure to accept them.

_____ holds that because managers are members of overlapping groups,they link formal work groups to the total organization.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters

Exam 10: Understanding Work Groups and Teams

Informal work groups affect productivity,the morale of other employees,and the success of managers.

Individuals who could use the idiosyncrasy credit often do not use them because the group's norms often are the same as their own.

Which of the following is true about group norms?

Discuss the importance of managers gaining acceptance as leaders from formal group members.

Which of the following is true of group cohesiveness?

Which of the following best describes social loafing?

Hawthorne effect states that:

The _____ phase follows the forming phase in the development of work teams.

Which of the following type of team was largely nonexistent a decade ago?

What are the consequences of groupthink?

The focus of the _____ phase of work team development is for members of the team to get to know each other and have their questions answered.

Informal work groups _____.

_____ is a type of formal work group,empowered to control the work they do without a formal supervisor.

The linchpin concept holds that giving special attention to a group of employees changes the employees' behavior.

Outline the phases in the life of teams.

The _____ concluded that informal organizations with their own social systems exist within formal organizations.

Maximilien Ringelmann discovered that as more and more people are added to a group,the forces affecting the free riding tendency become more powerful and the group becomes increasingly inefficient.

In the development of work teams,the storming phase occurs when the team members first come together.

Individual members tend to conform to group norms when they feel pressure to accept them.

_____ holds that because managers are members of overlapping groups,they link formal work groups to the total organization.

Management in a Diverse Workplace

The Management Movement

Developing Communication Skills

Decision-Making Skills

Ethical, social, and Legal Responsibilities of Management

International Business

The Basics of Planning and Strategic Management

Organizing Work

Organizational Structure

Staffing

Employee Training and Development

Motivating Employees

Developing Leadership Skills

Managing Conflict and Stress

Managing Change and Culture

Management Control

Appraising and Rewarding Performance

Operations Management and Planning

Operations Control

Filters