Exam 12: Knowledge Management and Collaborative Systems

Internet- and intranet-based group decision support systems (GDSS) are less popular than special-purpose decision rooms.

The term "leaky knowledge" MOST accurately refers to

In the Army expertise transfer system case, text mining was used to extract transcribed textual knowledge extracted from interviewed experts.

________ refers to software products that address project-oriented and collaborative types of processes.

During which stage of the KMS cycle are human insights captured together with explicit facts?

Which is an example of declarative knowledge?

Which set of technologies that support knowledge management is characterized by mashups, blogs, social networks, and wikis?

Briefly describe three benefits (process gains) derived from working in groups.

Which technology element of knowledge management systems enables document sharing among decision makers?

Nonaka (1991) used the term ________ knowledge for the knowledge that exists in the head but not on paper.

In the Army expertise transfer system case, we learn that the objective of lessons-learned systems is to support the capture, codification, presentation, and application of expertise in organizations. What are the two main reasons why lesson-learned systems have been a failure?

In the Army expertise transfer system case, knowledge nuggets from interviewees needed no further vetting before use in the ETS.

Once knowledge is captured and entered into a knowledge repository, it must be reevaluated in the future.

All the following are negative aspects of working in groups EXCEPT

The earliest GDSS were installed in expensive, customized, special- purpose facilities called ________ rooms, with PCs and large public screens at the front of each room.

For Web 2.0 collaborative Web sites, RSS technology is used to rapidly notify users of content ________.

A group support system (GSS) is any combination of hardware and software that enhances group work either in direct or indirect support of decision making. When and how did GSS evolve?

Which of the following is the best example of asynchronous communication?

The practice approach to knowledge management focuses on formal controls, procedures, and standard operating procedures.

The term ________ refers to what is perceived to be the second generation of Web development and Web design, being characterized as facilitating communication, information sharing, interoperability, user-centered design, and collaboration on the World Wide Web.