Question 1

Which of the following is an example of unsuccessful communication?

Accepted Answer

A)  ordering an item online and deciding, after it arrives, that you don't like it 
B)  asking a friend for advice and then trying to apply it to your problem 
C)  receiving instructions on how to put something together and then assembling the item 
D)  making an urgent request on a colleague's voice mail and getting no reply for a week 
E)  writing a letter to a manufacturer complaining about a recent purchase and receiving a discount on a future purchase 
A)  ordering an item online and deciding, after it arrives, that you don't like it 
B)  asking a friend for advice and then trying to apply it to your problem 
C)  receiving instructions on how to put something together and then assembling the item 
D)  making an urgent request on a colleague's voice mail and getting no reply for a week 
E)  writing a letter to a manufacturer complaining about a recent purchase and receiving a discount on a future purchase D

Question 2

This miscommunication might have been avoided if ________.

Accepted Answer

A)  you had been more specific about the type of help you wanted from your classmate 
B)  your classmate had angrily deleted your email instead of replying to you 
C)  you had used the same wording, but sent your request as a letter instead of an email 
D)  you had been more vague in your message about what you wanted 
E)  your classmate went directly to your professor with his suspicions 
A)  you had been more specific about the type of help you wanted from your classmate 
B)  your classmate had angrily deleted your email instead of replying to you 
C)  you had used the same wording, but sent your request as a letter instead of an email 
D)  you had been more vague in your message about what you wanted 
E)  your classmate went directly to your professor with his suspicions A

Question 3

Which of the following statements best expresses the goal of communication?

Accepted Answer

A)  The goal of communication is that the receiver should be able to receive the message. 
B)  The goal of communication is that the sender should be able to transmit the message. 
C)  The goal of communication is to develop shared meaning by communicating in a dynamic loop. 
D)  The goal of communication is to select the appropriate channel for sending an encoded message. 
E)  The goal of communication is to maximize the potential for feedback. 
A)  The goal of communication is that the receiver should be able to receive the message. 
B)  The goal of communication is that the sender should be able to transmit the message. 
C)  The goal of communication is to develop shared meaning by communicating in a dynamic loop. 
D)  The goal of communication is to select the appropriate channel for sending an encoded message. 
E)  The goal of communication is to maximize the potential for feedback. C

Question 4

Communication typically occurs ________.

Accepted Answer

A)  in a vacuum 
B)  between exactly two people 
C)  between people with identical concerns 
D)  among multiple people with different contexts 
E)  among multiple people who encode and decode messages in exactly the same way 
A)  in a vacuum 
B)  between exactly two people 
C)  between people with identical concerns 
D)  among multiple people with different contexts 
E)  among multiple people who encode and decode messages in exactly the same way

Question 5

________ listening is a learned skill that requires you to focus on the speaker, make sense of the information that he or she presents, and, when possible, provide feedback about the information to ensure you understand it correctly.

Accepted Answer

A)  Adaptive 
B)  Active 
C)  Associative 
D)  Integrative 
E)  Constructive 
A)  Adaptive 
B)  Active 
C)  Associative 
D)  Integrative 
E)  Constructive

Question 6

Why do you think it is important to be aware of the different types of barriers to communication?

Accepted Answer

There are many barriers to communication

Question 7

A mixed message occurs when the sender transmits a message in a language that is not spoken or understood by the receiver.

Accepted Answer

A) True 
 B)False

Question 8

You are collaborating on a report with a coworker, and want to send him the latest version of your document urgently. Which of the following statements is true regarding collaborating in this case?

Accepted Answer

A)  Typing out the report and mailing it to your colleague by post would be the fastest way of delivering the report. 
B)  Uploading the document to the company intranet will deliver it to your coworker's mailbox. 
C)  You should use a public blog to discuss the changes you have made to the document. 
D)  Using a team wiki will allow both of you to constantly update the document within a shared space. 
E)  The most efficient method would be to call your coworker on the telephone and describe the changes you have made. 
A)  Typing out the report and mailing it to your colleague by post would be the fastest way of delivering the report. 
B)  Uploading the document to the company intranet will deliver it to your coworker's mailbox. 
C)  You should use a public blog to discuss the changes you have made to the document. 
D)  Using a team wiki will allow both of you to constantly update the document within a shared space. 
E)  The most efficient method would be to call your coworker on the telephone and describe the changes you have made.

Question 9

Kaylin graduated from college in June. For the last three years she successfully ran a small part-time business at school. Her service arranged for the delivery of personalized birthday cakes and other gifts to students in her school. Since many of these students were from different states or countries, this service provided a way for their family and friends back home to celebrate the occasion. Kaylin used social media like Facebook and Twitter to remind potential customers of upcoming birthdays and other gift-giving occasions, like holidays or campus events (care package for mid-term exams, picnic packs to celebrate the arrival of spring after a snowy winter, etc.).
Describe some of the communication issues that Kaylin might have faced while running her college business.

Accepted Answer

Students' answers may vary. For a small

Question 10

The communication skills you already possess ________ in the workplace.

Accepted Answer

A)  will likely hamper your attempts to communicate 
B)  are inapplicable to communication 
C)  are most likely sufficient to meet every challenge of communication 
D)  will be valuable to you for communicating 
E)  must all be unlearned if you want to successfully communicate 
A)  will likely hamper your attempts to communicate 
B)  are inapplicable to communication 
C)  are most likely sufficient to meet every challenge of communication 
D)  will be valuable to you for communicating 
E)  must all be unlearned if you want to successfully communicate

Question 11

The context of communication influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message.

Accepted Answer

A) True 
 B)False

Question 12

Good business communicators understand that ________.

Accepted Answer

A)  their message must influence anyone who might come across it 
B)  their message must be able to reach their targeted audience 
C)  being a good writer is the only way to reach your audience 
D)  being a good listener is not necessary to understand audience concerns 
E)  being a good reader is vital, as it is the only way to gain insights into audience concerns 
A)  their message must influence anyone who might come across it 
B)  their message must be able to reach their targeted audience 
C)  being a good writer is the only way to reach your audience 
D)  being a good listener is not necessary to understand audience concerns 
E)  being a good reader is vital, as it is the only way to gain insights into audience concerns

Question 13

Miles is writing an email to his project team which is working on a big presentation. Knowing that some of his audience are not native English speakers, which of the following is the best way for him to complete the statement below? So let's do our best to ________ for the presentation.

Accepted Answer

A)  have all our ducks in a row 
B)  dot our i's and cross our t's 
C)  be well-organized and prepared 
D)  make sure we're on the same page 
E)  be on the ball 
A)  have all our ducks in a row 
B)  dot our i's and cross our t's 
C)  be well-organized and prepared 
D)  make sure we're on the same page 
E)  be on the ball

Question 14

The New Graduates' Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees. Which of the following is one of the deficiencies specifically cited in this study?

Accepted Answer

A)  following the company policies 
B)  leadership 
C)  work ethic 
D)  business planning 
E)  marketing skills 
A)  following the company policies 
B)  leadership 
C)  work ethic 
D)  business planning 
E)  marketing skills

Question 15

________ is an example of communication.

Accepted Answer

A)  Writing the plotline of a book that you intend to write 
B)  Setting a reminder text on your cellphone 
C)  Updating your status on a social networking site 
D)  Listening to classic tunes on an MP3 player 
E)  Reading the newspaper 
A)  Writing the plotline of a book that you intend to write 
B)  Setting a reminder text on your cellphone 
C)  Updating your status on a social networking site 
D)  Listening to classic tunes on an MP3 player 
E)  Reading the newspaper

Question 16

You are organizing a charity event to raise funds for the renovation of the community tennis court. This event is going to include a two-day sports tournament among the high school students in your locality. This will involve communicating with students, their parents, school administrators, coaches, local businesses, and the general public.
-You are drafting a letter to send to the parents of interested high school players, to obtain permission for their children to participate in the tournament. In the context of this letter, which of the following statements would be an example of the persuasive technique of responding to an anticipated objection?

Accepted Answer

A)  This tournament will be a great opportunity for your child to meet students from neighboring schools. 
B)  Your child will know the satisfaction of making a difference in our community. 
C)  When renovated, the community tennis courts will provide a wonderful recreation area for families in the area. 
D)  The tournament will be scheduled in conjunction with all the participating high schools, so that it does not interfere with classes or school events. 
E)  Local businesses will put together gift bags for the students as a token for their participation. 
A)  This tournament will be a great opportunity for your child to meet students from neighboring schools. 
B)  Your child will know the satisfaction of making a difference in our community. 
C)  When renovated, the community tennis courts will provide a wonderful recreation area for families in the area. 
D)  The tournament will be scheduled in conjunction with all the participating high schools, so that it does not interfere with classes or school events. 
E)  Local businesses will put together gift bags for the students as a token for their participation.

Question 17

When a message is decoded, the meaning that is attached to it is filtered by ________.

Accepted Answer

A)  the transmission medium 
B)  the sender's experience 
C)  the receiver's knowledge 
D)  the sender's emotional state 
E)  the dynamic loop 
A)  the transmission medium 
B)  the sender's experience 
C)  the receiver's knowledge 
D)  the sender's emotional state 
E)  the dynamic loop

Question 18

You joined a team just as it was finishing up a big and much anticipated project at your company, and feel a little insecure as its newest member and the one who contributed the least to this project. At the next staff meeting your boss thanks you for all your hard work in making the project a success. Instead of this making you feel good you feel uncomfortable, interpreting the comment as a sarcastic remark about how little you actually participated in this project. This is an example of a ________.

Accepted Answer

A)  psychological barrier 
B)  semantic barrier 
C)  language barrier 
D)  physiological barrier 
E)  mixed message 
A)  psychological barrier 
B)  semantic barrier 
C)  language barrier 
D)  physiological barrier 
E)  mixed message

Question 19

Audience-oriented communication is all about self-expression.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is a form of social media?

Accepted Answer

A)  performance report 
B)  company newsletter 
C)  Twitter 
D)  industry journals 
E)  email 
A)  performance report 
B)  company newsletter 
C)  Twitter 
D)  industry journals 
E)  email

Which of the following is an example of unsuccessful communication?

This miscommunication might have been avoided if ________.

Which of the following statements best expresses the goal of communication?

Communication typically occurs ________.

________ listening is a learned skill that requires you to focus on the speaker, make sense of the information that he or she presents, and, when possible, provide feedback about the information to ensure you understand it correctly.

Why do you think it is important to be aware of the different types of barriers to communication?

A mixed message occurs when the sender transmits a message in a language that is not spoken or understood by the receiver.

You are collaborating on a report with a coworker, and want to send him the latest version of your document urgently. Which of the following statements is true regarding collaborating in this case?

The communication skills you already possess ________ in the workplace.

The context of communication influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message.

Good business communicators understand that ________.

Miles is writing an email to his project team which is working on a big presentation. Knowing that some of his audience are not native English speakers, which of the following is the best way for him to complete the statement below? So let's do our best to ________ for the presentation.

The New Graduates' Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees. Which of the following is one of the deficiencies specifically cited in this study?

________ is an example of communication.

When a message is decoded, the meaning that is attached to it is filtered by ________.

Audience-oriented communication is all about self-expression.

Which of the following is a form of social media?

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés,

Getting the Job Interviewing and Following up

Filters

Exam 1: Becoming a Successful Business Communicator

Which of the following is an example of unsuccessful communication?

This miscommunication might have been avoided if ________.

Which of the following statements best expresses the goal of communication?

Communication typically occurs ________.

________ listening is a learned skill that requires you to focus on the speaker, make sense of the information that he or she presents, and, when possible, provide feedback about the information to ensure you understand it correctly.

Why do you think it is important to be aware of the different types of barriers to communication?

A mixed message occurs when the sender transmits a message in a language that is not spoken or understood by the receiver.

You are collaborating on a report with a coworker, and want to send him the latest version of your document urgently. Which of the following statements is true regarding collaborating in this case?

The communication skills you already possess ________ in the workplace.

The context of communication influences the purpose of communication, the best medium to use to communicate the message, and how receivers interpret the message.

Good business communicators understand that ________.

Miles is writing an email to his project team which is working on a big presentation. Knowing that some of his audience are not native English speakers, which of the following is the best way for him to complete the statement below? So let's do our best to ________ for the presentation.

The New Graduates' Workforce Readiness study found that many employers were dissatisfied with the communication skills of their college-graduate employees. Which of the following is one of the deficiencies specifically cited in this study?

________ is an example of communication.

When a message is decoded, the meaning that is attached to it is filtered by ________.

Audience-oriented communication is all about self-expression.

Which of the following is a form of social media?

Working With Others: Interpersonal, Intercultural, and Team Communication

Managing the Communication Process

Communicating Routine Messages and Building Goodwill

Communicating Persuasive Messages

Communicating Bad News

Finding and Evaluating Business Information

Preparing Persuasive Business Proposals

Preparing Business Reports

Preparing and Delivering Business Presentations

Communicating Your Professional Brand: Social Media, Résumés,

Getting the Job Interviewing and Following up

Filters