Exam 2: Working With Others: Interpersonal, Intercultural, and Team Communication

It is universally accepted in the business world that you should get right down to business at a meeting for the sake of efficiency.

________ threaten someone's sense of personal identity or self-image.

Teams ________.

________ involves analyzing the meaning of what you hear, read, or see to determine its intention.

Paraphrasing to ensure understanding ________.

A coworker states, "Please ensure that you submit all status reports two days before the monthly departmental meeting." -Which of the following paraphrases for the emotional content?

Emma and Jessica work together and both want to increase sales at their company. Emma argues this is best achieved by investing in research and development so they can create the best possible products. Jessica believes that increasing their sales force is the way to go. -Assume that Emma and Jessica decide to go to their supervisor, each making a case for why her idea is preferable and leaving it to the supervisor to determine which is best. In this case which of the following conflict management techniques is being used by Emma and Jessica ?

As you're packing up to leave the office on a Friday afternoon, your boss tells you that she'd like a status report from you as soon as possible. You head out for the weekend and complete the status report first thing Monday morning. When your boss receives it, she complains that she needed it sooner. -What is the most likely cause of this breakdown in communication?

Which of the following is one of the categories of active listening skills?

Use of which of the following specific types of language is recommended as a strategy for productive communication?

A speaker says, "We need to wait for Kelly to meet with Amanda in accounting. Once she gives us the answer we will get the report out within four hours." Which of the following would do the most to clarify the meaning of the statements above?

Asking "What do you think?" at the end of a presentation is not recommended, as it is too simple a question to move the discussion forward.

If Samantha doesn't listen closely to her supervisor's instructions and ends up sending a shipment to the wrong address, this costly mistake can be attributed to passive listening.

Interpretation involves analyzing the meaning of what you hear, read, or see.

At a job interview, Dara speaks confidently and enthusiastically about her prior experience. With a smile on her face, she leans forward in her chair while speaking, as does her interviewer. Dara's nonverbal communication ________.

Which of the following is a barrier to listening comprehension?

Which of the following is LEAST likely to trigger an emotional response?

Julie has been asked to keep the minutes at the next weekly meeting. She hasn't done this before and isn't sure what to include. Which of the following should Julie include?

Which of the following is an example of a difficulty in listening comprehension?

The storming stage of team development begins when team members start to manage conflict and establish a consensus about how to work together efficiently.