Exam 10: Motivating and Satisfying Employees and Teams

Joyce works hard and puts in many extra hours. For this, she can anticipate a pay raise, a promotion, or an expanded sales territory. However, getting a promotion is most important to Joyce. According to the useful guidelines of the ____ theory, Jim, her manager, must recognize that (1) she is putting in hard work and long hours to obtain a promotion, (2) what motivates Joyce will change over time, and (3) he must clearly show Joyce how to attain the desirable reward.

According to the hierarchy of needs concept, people satisfy their needs in order of importance.

The need for esteem concerns an employee's desire for

According to the expectancy theory, rewarded behavior is likely to be repeated, whereas punished behavior is less likely to be repeated.

Reinforcement theory is based on the premise that behavior that is rewarded is likely to be repeated.

Employee stock ownership plans (ESOPs) provide considerable employee incentive and increase employee involvement.

The Hawthorne studies revealed that employees who are happy and satisfied with their work will perform better. Out of this study and others like it, the ____ movement was born.

The Human Side of Enterprise was a management book written by Frederick W. Taylor.

When a manager has a choice, positive reinforcement should be used before negative reinforcement.

The equity theory states that people are motivated

Describe the various stages of team development.

Gonzalo is constantly interrupted from his work due to Gary's (one of his employees) taking advantage of Gonzalo's open-door policy by coming in and sitting down in his office, only to chat about sports. Gonzalo should handle this behavior by doing which of the following?

Gina Robinson, Inc. (GRI) GRI management has decided to reinvent the culture of the organization. Previously, the company tried to make jobs more appealing by adding more responsibilities to each job description. However, this did not work. Next, the company decided to add flextime. It believed that this would create more dedicated employees. GRI then introduced even more work options for employees. For example, management decided to group all full-time employees into teams to allow employees with different backgrounds to learn from each other. Many different kinds of teams were allowed, as long as the group members did not interact via the Internet or any other electronic means. The managers reasoned that team members must work face to face to learn from and truly engage with each other. Once these teams were formed, GRI management noticed that the quality of employees' work was much improved. The managers also observed that people felt much more comfortable with and tolerant of each other. -Refer to Gina Robinson, Inc. Previously, what technique did GRI management try in order to make jobs more appealing?

After graduating with a marketing degree, Trey Corrin was hired by a well-known public relations firm offering the opportunity to do PR work for large and small companies. According to Theory Y, Trey's supervisor would expect him to

Use Maslow's hierarchy of needs concept to explain why you would expect to be more concerned about finding somewhere to stay after your house burned down than you would be about going to a party or receiving a certificate of appreciation from your church for your work on a fund-raising project.

The second stage of team development, in which teams begin to develop concrete goals, is called

Managers who rely on ____ as a form of negative reinforcement will ignore an undesired behavior in the hope that it will go away.

What happens to a problem-solving team after the assigned problem has been tackled?

Zekelia Freeman, a merchandise manager at JCPenney, has just been informed by her superior that all managers in the store have been reassigned departments of responsibility because top management has done some reorganizing. Zekelia previously was in charge of the infants' department and the girls' department, and now she is also in charge of the boys' department. This is an example of

What is the main weakness of Maslow's hierarchy of needs and Herzberg's motivation-hygiene theory?