Exam 6: Understanding the Management Process

Management is the process of coordinating people and other resources.

When JCPenney first decided to sell its merchandise online, the manager in charge of the process had to hire a technical staff to create the website, gather other resources necessary for the project, and ensure the site would be introduced in an effective and efficient manner. This is a description of the manager's ____ function.

A positive problem may be viewed as a(n)

Alex notices that sales of the company's best products are declining. He gathers together his sales staff to generate solutions to the decline in sales. He encourages all the participants to generate as many new ideas as possible and forbids anyone from criticizing or ridiculing the ideas of others. Alex is using

Certain techniques can help generate creative alternatives, but those techniques do not include brainstorming.

Improved customer satisfaction can include developing good working relationships with suppliers, developing self-managed work teams, and improving quality of employee work.

A manager responsible for facilitating the exchange of products between an organization and its customers through distribution and advertising is known as a(n) ____ manager.

Describe the style of the democratic leader.

Centrum Springs, Inc. Riley has worked for Centrum Springs, Inc., for many years and has now been given the opportunity to advance in the company. His manager is retiring and hopes that Riley will take over for him. However, even though Riley is an experienced employee, there are many things that he still needs to learn. Riley has trained many new employees, but he has never held a management position. Riley needs to have a general understanding of what it takes to be a manager. There are many problems in Riley's department. There are no plans to fall back on in case the initial plan fails. Riley also will need to learn how to direct people in such a way that makes them want to do more than they absolutely have to. Riley feels that this is a great opportunity, and he is anxious to learn everything to be a great manager. He knows that if he performs well in this position, he will have the opportunity to move up the corporate ladder. -Refer to Centrum Springs, Inc. In the department where Riley works, what types of plans are lacking?

Organizing is the process of grouping resources and activities efficiently and effectively to accomplish an end result.

As Shelly Toure, manager of the downtown Portland Sears store, hands out customer questionnaires to get a better idea of customers' needs as well as their concerns, she is exercising which facet of total quality management (TQM)?

McDonald's prides itself on its efficiency and value in delivering a product in a very short time. These characteristics can best be defined as McDonald's

The leadership style advocating that a leader involve subordinates in most decisions as well as the assignment of tasks is called

An interpersonal role is one in which the manager must either gather or provide information.

The cost of implementing a total quality management program normally results in lower returns on sales and investments.

The term "satisficing" describes solutions that managers choose that may only adequately solve a problem.

Why are conceptual skills important for all managers, regardless of level or area?

An organization's tactical plan is its broadest set of plans developed as a guide for major policy setting and decision making.

A manager who has the ability to see the big picture of an organization and to understand how the various parts of the organization can fit together has ____ skills.

Common titles for first-line managers include department managers and operations managers.