Exam 16: Hiring and Managing Employees

Teaching people to be considerate and understanding of other people's feelings and emotions is known as ________.

Forecasting a company's human resource needs and supply is called staffing policy.

Scenario: Swingset International Jerome Johnston, human resource manager at U.S.-based Swingset International is developing an international staffing policy for the company. Jerome personally believes Swingset should send managers from the United States to manage each subsidiary. But the CEO of the company, Valerie Vermont, believes subsidiary operations ought to be managed by individuals from the host country. -An important advantage of Valerie's staffing policy perspective is ________.

Polycentric staffing policy necessarily indicates that host-country managers are left to run operations in any way they see fit.

In geocentric staffing, operations outside the home country are managed by the best-qualified individuals, regardless of nationality.

Scenario: Mr. Yoshimura goes to Tennessee Mr. Yoshimura, vice president of quality control at the family company, Yoshimura Yarn, has recently been assigned to a three-year position at the company's Tennessee plant. Mr. Yoshimura has brought his wife and three teenage children with him from Yokohama to Tennessee. -Mr. Yoshimura and his family were initially very excited to see Tennessee, especially the Grand Old Opry and Graceland. Mr. Yoshimura and his family were probably in which stage of culture shock?

The most common inducement that companies offer managers to accept international postings is ________.

The positive or negative condition of relations between a company's management and its workers is called labor-management relations.

A psychological process affecting people living abroad and characterized by homesickness, irritability, confusion, aggravation, and depression is called ________.

When the emotions of a visitor to another culture hit bottom, and recovery begins, the individual is probably in the ________ stage of the culture shock process.

When an individual is annoyed by unpredictable quirks of the local culture and begins mocking the locals and regarding his/her own culture as superior, the individual is probably in the ________ stage of the culture shock cycle.

Scenario: Mr. Yoshimura goes to Tennessee Mr. Yoshimura, vice president of quality control at the family company, Yoshimura Yarn, has recently been assigned to a three-year position at the company's Tennessee plant. Mr. Yoshimura has brought his wife and three teenage children with him from Yokohama to Tennessee. -Mr. Yoshimura is eagerly anticipating the time when he and his family will happily sit down to a "meat and three" with sweet tea and enjoy Nashville's Fanfare. If the Yoshimura family gets to this point it will probably be in which stage of culture shock?

While sensitivity training gets a trainee "under the skin" of the local people, language training gets a trainee "into the mind" of local people.

A geocentric policy towards staffing is exclusively reserved for mid-level managers.

Differentiate among the three approaches to the staffing of international business operations. What are the advantages and disadvantages of each?

Culturally sensitive managers reduce the likelihood that a company will achieve its international business goals.

Which of these is the first phase of human resource planning?

The first phase of human resource planning involves taking an inventory of a company's current human resources.

Scenario: Gem Jewels Gem Jewels recently established operations in six countries. In four of these countries, the company is expecting a high level of involvement, whereas in the other two, involvement is expected to be very low. What type of cultural training should the company offer its employees? -In the high involvement countries, if Gem Jewels wants its employees to get "under the skin" of the local people, it should provide which of these?

________ teaches the culture's values, attitudes, manners, and customs.