Question 1

TQM stands for Total Quality Maintenance.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is NOT an example of an alternative work schedule?

Accepted Answer

A) compressed work week 
B) job narrowing 
C) flex time 
D) flex schedule 
A) compressed work week 
B) job narrowing 
C) flex time 
D) flex schedule

Question 3

To change an organization and its people can be very difficult. According to the Schein 3-stage model, the first step in this process is to:

Accepted Answer

A) unfreeze them - motivate them to look at something new 
B) restructure them - give them a mentor for change 
C) take them to the woods (threaten punishment) to get their attention 
D) have management issue a new operating manual 
A) unfreeze them - motivate them to look at something new 
B) restructure them - give them a mentor for change 
C) take them to the woods (threaten punishment) to get their attention 
D) have management issue a new operating manual

Question 4

TQM and SMT interventions:

Accepted Answer

A) Are basically the same thing 
B) Have some significant differences 
C) Quality is the only goal of both interventions 
D) Training of employees for both interventions is exactly the same 
A) Are basically the same thing 
B) Have some significant differences 
C) Quality is the only goal of both interventions 
D) Training of employees for both interventions is exactly the same

Question 5

Single loop learning is:

Accepted Answer

A) The same as double loop learning 
B) Commonplace in continuous improvement programs 
C) Not often found in a complex world 
D) Only used with a special computer package 
A) The same as double loop learning 
B) Commonplace in continuous improvement programs 
C) Not often found in a complex world 
D) Only used with a special computer package

Question 6

Two types of alternative work schedules are overtime and compressed work week.

Accepted Answer

A) True 
 B)False

Question 7

An SMT is a self-managed team

Accepted Answer

A) True 
 B)False

Question 8

An organizations paradigm is:

Accepted Answer

A) Its generally accepted view or belief based on unexamined assumptions 
B) Its corporate rule book 
C) Its accounting method 
D) None of the above 
A) Its generally accepted view or belief based on unexamined assumptions 
B) Its corporate rule book 
C) Its accounting method 
D) None of the above

Question 9

The most prestigious award recognizing quality in an organization is known as:

Accepted Answer

A) Department of Commerce Award 
B) Malcolm Forbes Award 
C) Malcolm Baldrige Award 
D) Harvard Business School Award 
A) Department of Commerce Award 
B) Malcolm Forbes Award 
C) Malcolm Baldrige Award 
D) Harvard Business School Award

Question 10

What role should senior management take in a TQM program?

Accepted Answer

A) hands-off - it is the workers' program 
B) they need to guide the implementation of the program 
C) they need to facilitate the TQM training 
D) none 
A) hands-off - it is the workers' program 
B) they need to guide the implementation of the program 
C) they need to facilitate the TQM training 
D) none

Question 11

Job enlargement move people into different jobs.

Accepted Answer

A) True 
 B)False

Question 12

OD generally uses spontaneous (non-planned) interventions to accomplish its goals.

Accepted Answer

A) True 
 B)False

Question 13

An external change agent's role should be determined by the:

Accepted Answer

A) President 
B) Change manager 
C) Union leader 
D) HR Manager 
A) President 
B) Change manager 
C) Union leader 
D) HR Manager

Question 14

Technostructural intervention theory focuses on improving work content, method and flow.

Accepted Answer

A) True 
 B)False

Question 15

Organizational development is designed to enhance

Accepted Answer

A) Individual employees only 
B) Only the organization 
C) Both the individual employee and the organization 
D) Neither the individual employee nor the organization 
A) Individual employees only 
B) Only the organization 
C) Both the individual employee and the organization 
D) Neither the individual employee nor the organization

TQM stands for Total Quality Maintenance.

Which of the following is NOT an example of an alternative work schedule?

To change an organization and its people can be very difficult. According to the Schein 3-stage model, the first step in this process is to:

TQM and SMT interventions:

Single loop learning is:

Two types of alternative work schedules are overtime and compressed work week.

An SMT is a self-managed team

An organizations paradigm is:

The most prestigious award recognizing quality in an organization is known as:

What role should senior management take in a TQM program?

Job enlargement move people into different jobs.

OD generally uses spontaneous (non-planned) interventions to accomplish its goals.

An external change agent's role should be determined by the:

Technostructural intervention theory focuses on improving work content, method and flow.

Organizational development is designed to enhance

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Implementing HRD Programs

Designing Effective HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

HRD and Diversity: Diversity Training and Beyond

Skills and Technical Training

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

HRD and Diversity: Diversity Training and Beyond

Filters

Exam 15: Organization Development and Change

TQM stands for Total Quality Maintenance.

Which of the following is NOT an example of an alternative work schedule?

To change an organization and its people can be very difficult. According to the Schein 3-stage model, the first step in this process is to:

TQM and SMT interventions:

Single loop learning is:

Two types of alternative work schedules are overtime and compressed work week.

An SMT is a self-managed team

An organizations paradigm is:

The most prestigious award recognizing quality in an organization is known as:

What role should senior management take in a TQM program?

Job enlargement move people into different jobs.

OD generally uses spontaneous (non-planned) interventions to accomplish its goals.

An external change agent's role should be determined by the:

Technostructural intervention theory focuses on improving work content, method and flow.

Organizational development is designed to enhance

Introduction to Human Resource Development

Influences on Employee Behavior

Learning and HRD

Assessing HRD Needs

Implementing HRD Programs

Designing Effective HRD Programs

Evaluating HRD Programs

Employee Socialization and Orientation

HRD and Diversity: Diversity Training and Beyond

Skills and Technical Training

Coaching and Performance Management

Employee Counseling and Wellness Services

Career Management and Development

Management Development

HRD and Diversity: Diversity Training and Beyond

Filters