Question 1

_____ includes ongoing support and maintenance costs, as well as acquisition costs.

Accepted Answer

A) CRC (Customer relationship costs) 
B) TCO (Total cost of ownership) 
C) JIT (Just-in-time costs) 
D) RCT (Real cost of time) 
A) CRC (Customer relationship costs) 
B) TCO (Total cost of ownership) 
C) JIT (Just-in-time costs) 
D) RCT (Real cost of time)

Question 2

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

Accepted Answer

A) SWOT (Strength, Weakness, Opportunities, and Threats) analysis 
B) CSF (Critical Success Factor) analysis 
C) BCF (Business Case Factor) analysis 
D) SWCT (Strategy, Weakness, Cost, and Technology) analysis 
A) SWOT (Strength, Weakness, Opportunities, and Threats) analysis 
B) CSF (Critical Success Factor) analysis 
C) BCF (Business Case Factor) analysis 
D) SWCT (Strategy, Weakness, Cost, and Technology) analysis

Question 3

When assessing _____, a systems analyst must consider the interaction between time and costs.

Accepted Answer

A) resource feasibility 
B) technical feasibility 
C) schedule feasibility 
D) market feasibility 
A) resource feasibility 
B) technical feasibility 
C) schedule feasibility 
D) market feasibility

Question 4

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

Accepted Answer

A) introduction 
B) recommendations 
C) expected benefits 
D) time and costs estimates 
A) introduction 
B) recommendations 
C) expected benefits 
D) time and costs estimates

Question 5

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

Accepted Answer

A) Prospect 
B) Pilot 
C) Strategic 
D) Vertical 
A) Prospect 
B) Pilot 
C) Strategic 
D) Vertical

Question 6

The main reasons for systems requests are _____.

Accepted Answer

A) improved services to customers 
B) reduced support for new products and services 
C) better performance 
D) reduced cost 
A) improved services to customers 
B) reduced support for new products and services 
C) better performance 
D) reduced cost

Question 7

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

Accepted Answer

A) fishbone 
B) experiment 
C) survey 
D) research 
A) fishbone 
B) experiment 
C) survey 
D) research

Question 8

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

Accepted Answer

A) schedule feasibility 
B) technical feasibility 
C) economic feasibility 
D) ethical feasibility 
A) schedule feasibility 
B) technical feasibility 
C) economic feasibility 
D) ethical feasibility

Question 9

A _____ must be achieved to fulfill a company's mission.

Accepted Answer

A) key performance factor 
B) core competency 
C) critical success factor 
D) vision competency 
A) key performance factor 
B) core competency 
C) critical success factor 
D) vision competency

Question 10

Hardware-based security controls include _____.

Accepted Answer

A) password fields 
B) online forms 
C) system patterns 
D) biometric devices 
A) password fields 
B) online forms 
C) system patterns 
D) biometric devices

Question 11

Projects where management has no choice in implementing them are called _____ projects.

Accepted Answer

A) discretionary 
B) nondiscretionary 
C) appended 
D) concatenated 
A) discretionary 
B) nondiscretionary 
C) appended 
D) concatenated

Question 12

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

Accepted Answer

A) True 
 B)False

Question 13

Matching
Identify the letters of the choices that best match the sentences or definitions.
-It shows formal reporting relationships of a group.

Accepted Answer

A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action 
A) Schedule feasibility 
B) Electronic product code 
C) Customer relationship management components 
D) Systems development 
E) Electronic proof of delivery
F)Systems request
G)Just-in-time
H)Preliminary investigation
I)Organization chart
J)Case for action

Question 14

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

Accepted Answer

A) causebone diagram 
B) fishbone diagram 
C) jawbone diagram 
D) crossbone diagram 
A) causebone diagram 
B) fishbone diagram 
C) jawbone diagram 
D) crossbone diagram

Question 15

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

Accepted Answer

A) Just-in-time (JIT) 
B) Customer relationship management (CRM) 
C) Automatic teller machine (ATM) 
D) Total cost of ownership (TCO) 
A) Just-in-time (JIT) 
B) Customer relationship management (CRM) 
C) Automatic teller machine (ATM) 
D) Total cost of ownership (TCO)

Question 16

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

Accepted Answer

A) True 
 B)False

Question 17

Discuss in detail the six main reasons for systems requests, including examples where appropriate.

Accepted Answer

The six main reasons for systems request

Question 18

Describe in detail the internal factors that affect the business decisions a company makes.

Accepted Answer

Internal factors include the strategic p

Question 19

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

Accepted Answer

A) greatest benefit, at the lowest cost, in the shortest period of time 
B) greatest benefit, at the highest cost, in the shortest period of time 
C) least benefit, at the lowest cost, in the longest period of time 
D) least benefit, at the highest cost, in the longest period of time 
A) greatest benefit, at the lowest cost, in the shortest period of time 
B) greatest benefit, at the highest cost, in the shortest period of time 
C) least benefit, at the lowest cost, in the longest period of time 
D) least benefit, at the highest cost, in the longest period of time

Question 20

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.

Accepted Answer

A) True 
 B)False

_____ includes ongoing support and maintenance costs, as well as acquisition costs.

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

When assessing _____, a systems analyst must consider the interaction between time and costs.

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

The main reasons for systems requests are _____.

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

A _____ must be achieved to fulfill a company's mission.

Hardware-based security controls include _____.

Projects where management has no choice in implementing them are called _____ projects.

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

Matching Identify the letters of the choices that best match the sentences or definitions. -It shows formal reporting relationships of a group.

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

Discuss in detail the six main reasons for systems requests, including examples where appropriate.

Describe in detail the internal factors that affect the business decisions a company makes.

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.

Introduction to Systems Analysis and Design

Managing Systems Projects

Requirements Modeling

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Managing Systems Support and Security

Toolkit A: The Systems Analysts Toolkit

Toolkit B: Case Tools

Toolkit C: Financial Analysis Tools

Toolkit D: Internet Resource Tools

Filters

Exam 2: Analyzing the Business Case

_____ includes ongoing support and maintenance costs, as well as acquisition costs.

The overall aim of a _____ is to avoid seeking goals that are unrealistic, unprofitable, or unachievable.

When assessing _____, a systems analyst must consider the interaction between time and costs.

In a preliminary investigation report, the _____ section contains a brief description of the system, the name of the person or group performing the investigation, and the name of the person or group who initiated the investigation.

_____ planning is the process of identifying long-term organizational goals, strategies, and resources.

The main reasons for systems requests are _____.

A(n) _____ is not as flexible as a series of interviews, but it is less expensive, generally takes less time, and can involve a broad cross-section of people.

Of the measures of feasibility, questions such as "Does the proposed platform have sufficient capacity for future needs?" and "Will the hardware and software environment be reliable?" should be considered while assessing _____.

A _____ must be achieved to fulfill a company's mission.

Hardware-based security controls include _____.

Projects where management has no choice in implementing them are called _____ projects.

The purpose of an interview, and of the preliminary investigation itself, is to convince others that a project is justified, not to uncover facts.

Matching Identify the letters of the choices that best match the sentences or definitions. -It shows formal reporting relationships of a group.

A _____ is an analysis tool that represents the possible causes of a problem as a graphical outline.

_____ components can provide automated response to sales inquiries, online order processing, and inventory tracking.

The first step in evaluating feasibility is to accept and include all systems requests, even those that are not feasible.

Discuss in detail the six main reasons for systems requests, including examples where appropriate.

Describe in detail the internal factors that affect the business decisions a company makes.

Projects that provide the _____ are assigned the highest priority when setting priorities for systems requests.

The Pareto chart, sometimes called a scatter diagram, is a problem solving tool.

Introduction to Systems Analysis and Design

Managing Systems Projects

Requirements Modeling

Data and Process Modeling

Object Modeling

Development Strategies

User Interface Design

Data Design

System Architecture

Managing Systems Implementation

Managing Systems Support and Security

Toolkit A: The Systems Analysts Toolkit

Toolkit B: Case Tools

Toolkit C: Financial Analysis Tools

Toolkit D: Internet Resource Tools

Filters