Exam 11: Managing Individuals and a Diverse Workforce

Research suggests that South Asian and Chinese Canadians interact with brands differently than other Canadians,often preferring advertising in their native languages. Which of the following qualities best explains why firms take advantage of these findings?

If a company refuses to hire a female due to her gender or race,what agency should she approach to defend her rights?

Narrative 11-1 Unilever has operations in 150 countries. Recently,Unilever took 100 of these top managers on a jungle retreat to Costa Rica. To the dismay of Unilever's chair,no women were in the group. Upon investigation,he learned that only one woman had even been invited. As the retreat progressed,its participants commented on the richness of diversity in nature and how for anything to grow,there needs to be diversity. These comments caused Unilever's chair to establish an executive committee to examine practical ways to overcome barriers to women's promotion. They decided to avoid setting numerical targets because they encourage positive discrimination and instead examined recruitment and promotion practices. -Refer to Narrative 11-1. Why is Unilever's initiative an example of a diversity program?

Narrative 11-2 Women working in certain occupational groups at Canada Post were systematically underpaid for nearly 20 years,according to a Supreme Court of Canada ruling in 2011. Women tended to work in clerical roles,whereas men tended to work in postal operations roles (letter carriers,mail handlers,and mail sorters). The Public Service Alliance of Canada argued that the principle of equal pay for equal work wasn't being followed. Canada Post has implemented a Human Resources and Compensation Committee to ensure it complies fully with its myriad accountabilities. Unfortunately,it's not clear that Canada Post has addressed all the inequities within its organization,as another pay equity review,this time involving rural and urban carriers,has launched. -Refer to Narrative 11-2. Based on the fact that Canada Post has had continued complaints about pay inequity,what does this suggest about its chosen diversity paradigm?

Finnish-based Assa Abloy is the world's biggest manufacturer of locks. It makes both Yale and Chubb brand locks. It has become a part of a national program in which employers are encouraging workers to continue working as long as they are physically able. To help its aging workers,the lock maker has provided them with magnifying lenses that give them the vision acuity they need to work on the small parts within a lock. What are these lenses an example of?

What should organizations do to make sure that people with disabilities have the same opportunities as everyone else?

The two basic types of diversity training are cultural training and attitude-based diversity training.

What is the term for the degree to which someone is cooperative,polite,flexible,forgiving,good-natured,tolerant,and trusting?

Women and visible minorities benefit from increased promotion opportunities when organizations provide more training and development opportunities.

Diversity is required by law for all private employers.

What is the fastest-growing population group in Canada?

Reasonable accommodations for workers with disabilities include assistive technology.

Conscientiousness is the degree to which someone is cooperative,polite,flexible,forgiving,good-natured,tolerant,and trusting.

Companies in several industries are now waking up to the needs of gays and lesbians. Not only are they valuable consumers,but they are also great employees and can help their employers to better understand the market. What do companies that hire gays and lesbians more than likely have?

What does it mean to be conscientious with respect to the Big Five Personality Dimensions?

Among the paradigms for managing diversity,only the learning and effectiveness paradigm focuses on integrating deep-level diversity differences in addition to dealing with surface-level diversity.

An Ontario-based family restaurant plans on opening a catering business as a way to grow its business in the French-speaking areas of the country. Which dimension of personality would employees need in this situation?

Which of the following helps companies grow by improving the quality of problem solving and improving marketplace understanding?

How is surface-level diversity different from deep-level diversity?

Due to a significant economic downturn in Western Canada during the 1980s and early 1990s,many employers discovered that their employee composition resembled a "two-humped camel." Their workers were either over 50 or under 30,because firms had done little hiring during that time frame. What was needed to get these two groups to respect each other's work abilities?