Question 1

For an always-up broadband connection (such as cable modem or DSL),select ____ when you configure updates.

Accepted Answer

A) Never 
B) Notify me but don't automatically download or install them 
C) Automatic 
D) Automatically download but do not install them 
A) Never 
B) Notify me but don't automatically download or install them 
C) Automatic 
D) Automatically download but do not install them C

Question 2

Match each term with the correct statement below.
-Includes additional support for digital entertainment hardware such as video recording integrated with TV input

Accepted Answer

A) Windows Vista Business 
B) Windows XP Tablet PC 
C) Windows Vista Ultimate 
D) Windows Vista Home Basic 
E) Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium 
A) Windows Vista Business 
B) Windows XP Tablet PC 
C) Windows Vista Ultimate 
D) Windows Vista Home Basic 
E) Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium E

Question 3

List and describe the three choices you have if Windows is already installed on the hard drive and you want to install a different Windows operating system.

Accepted Answer

Clean install.You can perform a clean install,overwriting the existing operating system and applications.

Upgrade.If the upgrade paths allow it,you can perform an upgrade installation.You can upgrade Windows XP to Vista,or you can upgrade Windows 2000 or Windows 98/Me to Windows XP.

Dual boot.You can install Windows Vista or Windows XP in a second partition on the hard drive and create a dual-boot situation with the other OS.

Question 4

During a normal Windows XP installation,setup causes the system to reboot ____ times.

Accepted Answer

A) one 
B) two 
C) three 
D) four 
A) one 
B) two 
C) three 
D) four

Question 5

A(n)____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file.

Accepted Answer

A) scripted 
B) attended 
C) unattended 
D) replacement 
A) scripted 
B) attended 
C) unattended 
D) replacement

Question 6

As a PC support technician,you can expect to be faced with installing Windows in a variety of situations.

Accepted Answer

A) True 
 B)False

Question 7

A ____ is a copy of the entire volume on which Windows is installed to another bootable media such as CDs or USB drive.

Accepted Answer

A) drive delta 
B) drive image 
C) software image 
D) system drive 
A) drive delta 
B) drive image 
C) software image 
D) system drive

Question 8

To convert a FAT32 volume to an NTFS volume,first back up all important data on the drive and then use this command at a command prompt: ____,where D: is the drive to be converted.

Accepted Answer

A) convntfs D: 
B) convert D: /FS:NTFS /OFS:FAT 
C) convfs D: /FS:NTFS 
D) convert D: /FS:NTFS 
A) convntfs D: 
B) convert D: /FS:NTFS /OFS:FAT 
C) convfs D: /FS:NTFS 
D) convert D: /FS:NTFS

Question 9

The Windows utility ____ is used to remove configuration settings,such as the computer name that uniquely identifies the PC.

Accepted Answer

A) msconfig.exe 
B) msprep.exe 
C) w32prep.exe 
D) sysprep.exe 
A) msconfig.exe 
B) msprep.exe 
C) w32prep.exe 
D) sysprep.exe

Question 10

Microsoft offers 64-bit versions for all Vista retail editions.

Accepted Answer

A) True 
 B)False

Question 11

Discuss some examples of a forced clean install.

Accepted Answer

To see an example of a forced "clean ins

Question 12

The ____ command is used to copy the information from the old computer to a server or removable media.

Accepted Answer

A) getstate 
B) loadstate 
C) setstate 
D) scanstate 
A) getstate 
B) loadstate 
C) setstate 
D) scanstate

Question 13

Match each term with the correct statement below.
-Has the most limited features and is intended to be used in developing nations

Accepted Answer

A) Windows Vista Business 
B) Windows XP Tablet PC 
C) Windows Vista Ultimate 
D) Windows Vista Home Basic 
E) Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium 
A) Windows Vista Business 
B) Windows XP Tablet PC 
C) Windows Vista Ultimate 
D) Windows Vista Home Basic 
E) Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium

Question 14

Use a ____-bit OS if you need increased performance and your system has enough resources to support it.

Accepted Answer

A) 8 
B) 16 
C) 32 
D) 64 
A) 8 
B) 16 
C) 32 
D) 64

Question 15

A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.

Accepted Answer

A) dual 
B) cross 
C) controlled 
D) selective 
A) dual 
B) cross 
C) controlled 
D) selective

Question 16

List four features offered by Windows XP Professional.

Accepted Answer

A way for a user to control the computer

Question 17

Match each term with the correct statement below.
-Designed for laptops.

Accepted Answer

A) Windows Vista Business 
B) Windows XP Tablet PC 
C) Windows Vista Ultimate 
D) Windows Vista Home Basic 
E) Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium 
A) Windows Vista Business 
B) Windows XP Tablet PC 
C) Windows Vista Ultimate 
D) Windows Vista Home Basic 
E) Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium

Question 18

The ____________________ option when upgrading uses existing Windows folders and all the existing settings it can.

Accepted Answer

The answer of The ____________________ option when upgrading uses existing...

Question 19

For some brand-name computers,the hard drive contains a ____ partition that can be used to reinstall Windows.

Accepted Answer

A) hidden resolution 
B) hidden recovery 
C) visible recovery 
D) visible rebuild 
A) hidden resolution 
B) hidden recovery 
C) visible recovery 
D) visible rebuild

Question 20

A Windows ____ is a logical group of computers and users that share resources,where administration,resources,and security on a workstation are controlled by that workstation.

Accepted Answer

A) domain 
B) workgroup 
C) task group 
D) work unit 
A) domain 
B) workgroup 
C) task group 
D) work unit

Exam 12: Installing Windows

For an always-up broadband connection (such as cable modem or DSL),select ____ when you configure updates.

Match each term with the correct statement below. -Includes additional support for digital entertainment hardware such as video recording integrated with TV input

List and describe the three choices you have if Windows is already installed on the hard drive and you want to install a different Windows operating system.

During a normal Windows XP installation,setup causes the system to reboot ____ times.

A(n)____ installation is performed by storing the answers to installation questions in a text file or script that Windows calls an answer file.

As a PC support technician,you can expect to be faced with installing Windows in a variety of situations.

A ____ is a copy of the entire volume on which Windows is installed to another bootable media such as CDs or USB drive.

To convert a FAT32 volume to an NTFS volume,first back up all important data on the drive and then use this command at a command prompt: ____,where D: is the drive to be converted.

The Windows utility ____ is used to remove configuration settings,such as the computer name that uniquely identifies the PC.

Microsoft offers 64-bit versions for all Vista retail editions.

Discuss some examples of a forced clean install.

The ____ command is used to copy the information from the old computer to a server or removable media.

Match each term with the correct statement below. -Has the most limited features and is intended to be used in developing nations

Use a ____-bit OS if you need increased performance and your system has enough resources to support it.

A ____ boot allows you to install the new OS without disturbing the old one so you can boot to either OS.

List four features offered by Windows XP Professional.

Match each term with the correct statement below. -Designed for laptops.

The ____________________ option when upgrading uses existing Windows folders and all the existing settings it can.

For some brand-name computers,the hard drive contains a ____ partition that can be used to reinstall Windows.

A Windows ____ is a logical group of computers and users that share resources,where administration,resources,and security on a workstation are controlled by that workstation.

Introducing Hardware

Introducing Operating Systems

Working With People in a Technical World

Form Factors, power Supplies, and Working Inside a Computer

All About Motherboards

Supporting Processors

Upgrading Memory

Supporting Hard Drives

Installing and Supporting Io Devices

Multimedia Devices and Mass Storage

PC Maintenance and Troubleshooting Strategies

Maintaining Windows

Optimizing Windows

Tools for Solving Windows Problems

Fixing Windows Problems

Networking Essentials

Networking Practices

Security Essentials

Security Practices

Supporting Notebooks

Supporting Printers

Filters