Question 1

To uninstall a program,in Device Manager ____ the device and select Uninstall.

Accepted Answer

A) left-click 
B) right-click 
C) shift+right-click 
D) ctrl+right-click 
A) left-click 
B) right-click 
C) shift+right-click 
D) ctrl+right-click B

Question 2

The error ____ is caused by a driver or service making an illegal access to memory.

Accepted Answer

A) Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED 
B) Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL 
C) Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA 
D) Stop 0x7B or INACCESSIBLE_BOOT_DEVICE 
A) Stop 0x1E or KMODE_EXCEPTION_NOT_HANDLED 
B) Stop 0x0A or IRQL_NOT_LESS_OR_EQUAL 
C) Stop 0x50 or PAGE_FAULT_IN_NONPAGED_AREA 
D) Stop 0x7B or INACCESSIBLE_BOOT_DEVICE B

Question 3

During a reinstallation,Vista setup will move all folders of the old installation into the ____ folder.

Accepted Answer

A) \Windows.sav 
B) \Windows.old 
C) \Windows.prv 
D) \Windows.rst 
A) \Windows.sav 
B) \Windows.old 
C) \Windows.prv 
D) \Windows.rst B

Question 4

Explain what to do if you think you might be low on system resources.

Accepted Answer

Close all other applications.Check Task

Question 5

The command ____ searches for and replaces corrupted system files.

Accepted Answer

A) sfc /scan /now 
B) sfc /scannow 
C) sfc /now /sfcscan 
D) svc /now /sfcscan 
A) sfc /scan /now 
B) sfc /scannow 
C) sfc /now /sfcscan 
D) svc /now /sfcscan

Question 6

If you can boot to the Windows desktop when using a Windows 2000/XP boot disk,you can assume that the boot files in the root directory of drive C are missing or corrupted.

Accepted Answer

A) True 
 B)False

Question 7

Match each term with the correct statement below.
-Used to restore a Windows XP system to the last ASR backup

Accepted Answer

A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD 
A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD

Question 8

Describe the purpose of the Vista Problem Reports and Solutions window and the XP Error reporting.

Accepted Answer

These tools can help identify and resolv

Question 9

The easiest way to view the logs is to boot into Safe Mode and view the files with ____________________.

Accepted Answer

The answer of The easiest way to view the logs...

Question 10

If the system is caught in an endless loop of restarts,boot into ____.

Accepted Answer

A) System Restore 
B) System Recovery 
C) Safe Mode 
D) Conditional Mode 
A) System Restore 
B) System Recovery 
C) Safe Mode 
D) Conditional Mode

Question 11

Match each term with the correct statement below.
-Used to restore Windows 2000 to its state immediately after it was installed

Accepted Answer

A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD 
A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD

Question 12

Match each term with the correct statement below.
-Can sometimes fix drastic problems with system files and boot records

Accepted Answer

A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD 
A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD

Question 13

Explain how to update device drivers.

Accepted Answer

For best results,first download the driv

Question 14

Check ____ to verify that a device is enabled and Windows thinks the device should be working.

Accepted Answer

A) Computer Management 
B) System Manager 
C) Hardware Manager 
D) Device Manager 
A) Computer Management 
B) System Manager 
C) Hardware Manager 
D) Device Manager

Question 15

Describe what you should do if the screen is blank during stage 1 of the boot.

Accepted Answer

If you see absolutely nothing on the scr

Question 16

For Vista,use the ____ tool to search for the problem and suggested solutions.

Accepted Answer

A) Safe Mode 
B) System Recovery 
C) System Restor 
D) Problem Reports and Solutions 
A) Safe Mode 
B) System Recovery 
C) System Restor 
D) Problem Reports and Solutions

Question 17

Discuss what you should consider before using System Restore and why.

Accepted Answer

When using System Restore and system sta

Question 18

Match each term with the correct statement below.
-Command used to scan the hard drive for errors

Accepted Answer

A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD 
A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD

Question 19

Errors or warnings in Device Manager are displayed as a ____.

Accepted Answer

A) red triangle or question mark 
B) red triangle or yellow question mark 
C) yellow triangle or question mark 
D) red question mark or yellow exclamation mark 
A) red triangle or question mark 
B) red triangle or yellow question mark 
C) yellow triangle or question mark 
D) red question mark or yellow exclamation mark

Question 20

Match each term with the correct statement below.
-Running an application with administrator privileges

Accepted Answer

A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD 
A) Chkdsk 
B) Startup Repair 
C) Emergency Repair Process 
D) Task Manager 
E) Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD

Exam 16: Fixing Windows Problems

To uninstall a program,in Device Manager ____ the device and select Uninstall.

The error ____ is caused by a driver or service making an illegal access to memory.

During a reinstallation,Vista setup will move all folders of the old installation into the ____ folder.

Explain what to do if you think you might be low on system resources.

The command ____ searches for and replaces corrupted system files.

If you can boot to the Windows desktop when using a Windows 2000/XP boot disk,you can assume that the boot files in the root directory of drive C are missing or corrupted.

Match each term with the correct statement below. -Used to restore a Windows XP system to the last ASR backup

Describe the purpose of the Vista Problem Reports and Solutions window and the XP Error reporting.

The easiest way to view the logs is to boot into Safe Mode and view the files with ____________________.

If the system is caught in an endless loop of restarts,boot into ____.

Match each term with the correct statement below. -Used to restore Windows 2000 to its state immediately after it was installed

Match each term with the correct statement below. -Can sometimes fix drastic problems with system files and boot records

Explain how to update device drivers.

Check ____ to verify that a device is enabled and Windows thinks the device should be working.

Describe what you should do if the screen is blank during stage 1 of the boot.

For Vista,use the ____ tool to search for the problem and suggested solutions.

Discuss what you should consider before using System Restore and why.

Match each term with the correct statement below. -Command used to scan the hard drive for errors

Errors or warnings in Device Manager are displayed as a ____.

Match each term with the correct statement below. -Running an application with administrator privileges

Introducing Hardware

Introducing Operating Systems

Working With People in a Technical World

Form Factors, power Supplies, and Working Inside a Computer

All About Motherboards

Supporting Processors

Upgrading Memory

Supporting Hard Drives

Installing and Supporting Io Devices

Multimedia Devices and Mass Storage

PC Maintenance and Troubleshooting Strategies

Installing Windows

Maintaining Windows

Optimizing Windows

Tools for Solving Windows Problems

Networking Essentials

Networking Practices

Security Essentials

Security Practices

Supporting Notebooks

Supporting Printers

Filters