Exam 1: Decision Support Systems and Business Intelligence

List the steps involved in the management science (MS)approach to problem solving.

Today's computerized systems possess capabilities that can facilitate decision support in a number of ways,including each of the following except:

Making a decision means selecting the best alternative from two or more ________ solutions.

According to Mintzberg's ten managerial roles,a ________ is symbolic head; or someone who is obliged to perform a number of routine duties.

Automated decision systems (ADS)are rule-based systems that provide solutions to repetitive managerial problems,usually in one functional area (e.g.,finance,manufacturing).

Numerous types of business ________ result from today's business climate.

Management is a process by which organizational goals are achieved using ________.

Dashboards and information portals are data visualization tools.

The term Decision Support Systems (DSS)can be used as an umbrella term to describe any computerized system that supports decision making in an organization.

________ is the first component of the DSS architecture.

Describe the four phases in the decision-making process.

Accounts receivable and accounts payable processes are highly structured,which makes them easy to program.

Automated Decision Systems (ADS)is a business ________ system that uses intelligence to recommend solution to repetitive decisions (such as pricing).

When faced with a turbulent business environment,organizations are best able to survive or even excel by minimizing changes until the environment stabilizes.

The process of business intelligence is based on the ________ of data to information,then to decisions,and finally to actions.

Computerized systems enable people to overcome their cognitive limits by quickly accessing and processing vast amounts of stored information.

The management of Norfolk Southern,a large freight railroad company,invested in data warehousing technologies.Even though railroad transportation is a mature industry,Norfolk Southern gained a competitive advantage by using its data warehousing technologies to squeeze additional efficiency from its operations.

Decision support systems are computer-based support systems for management decision makers who deal with ________ problems.

One of the major objectives of computerized decision support is to minimize the gap between the current performance of an organization and its desired performance.

Which of the following is one of the two major types of Decision Support Systems?