Exam 23: Understanding and Resolving Conflict

Ylena,a staff nurse on your unit,witnesses another nurse striking a patient.Ylena wants to remain friends with her colleague and worries that confrontation with her colleague or reporting her colleague will destroy their relationship.Ylena is experiencing which type of conflict?

(Multiple Choice)

4.8/5

(29)

Question 21

Successful resolution of conflict yields constructive outcomes and leads to

(Multiple Choice)

4.7/5

(37)

Question 22

Nurses entering into the workforce today are faced with which of the following relationships that could create organizational conflict?

(Multiple Choice)

4.7/5

(32)

Question 23

Lee,the head nurse in ER,has attempted to meet Jillian,one of her staff RNs,for several days to discuss concerns about Jillian's relationships with her team members.Lee hopes to offer Jillian coaching so that Jillian's relationships can be more satisfying for Jillian and her team members.Each time Lee and Jillian set a time to meet,Jillian phones in sick.In this situation,Lee and Jillian are demonstrating

(Multiple Choice)

4.9/5

(32)

Question 24

In trying to achieve Magnet™ status for the hospital,the chief nursing officer establishes a shared governance model to help nurses experience job satisfaction.However,some nurses who have enjoyed working with less autonomy resist this change,which thus creates organizational conflict.Organizational conflict arises from which of the following?

(Multiple Choice)

4.8/5

(43)

Question 25

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Ylena,a staff nurse on your unit,witnesses another nurse striking a patient.Ylena wants to remain friends with her colleague and worries that confrontation with her colleague or reporting her colleague will destroy their relationship.Ylena is experiencing which type of conflict?

Successful resolution of conflict yields constructive outcomes and leads to

Nurses entering into the workforce today are faced with which of the following relationships that could create organizational conflict?

Leading, Managing, and Following

Patient Focus

Developing the Role of Leader

Developing the Role of Manager

Legal Issues

Ethical Issues

Making Decisions and Solving Problems

Health Care Organizations

Understanding and Designing Organizational Structures

Cultural Diversity in Health Care

Power,Politics,and Influence

Caring,Communicating and Managing With Technology

Managing Costs and Budgets

Care Delivery Strategies

Staffing and Scheduling

Selecting, developing, and Evaluating Staff

Strategic Planning and Goal Setting

Leading Change

Building Teams Through Communication and Partnerships

Collective Nursing Advocacy

Managing Quality and Risk

Translating Research Into Practice

Managing Personalpersonnel Problems

Workplace Violence and Incivility

Practising and Leading in Interdisciplinary Settings

Role Transition

Self-Management: Stress and Time

Managing Your Career

Thriving for the Future

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