Exam 23: Understanding and Resolving Conflict

After a mediator has helped resolve a conflict between the nurse manager and two staff nurses,the chief nursing officer decides to

The nurse manager is aware that conflict is occurring on her unit; however,she is focused on preparing for a provincial health department visit,so she ignores the problem.A factor that can increase stress and escalate conflict is

Jane has transferred from the intensive care unit to the critical care unit.She is very set in the way she makes assignments and encourages her new peers to adopt this method without sharing the rationale for why it is better.This is a good example of a process and procedure that creates ________ conflict.

The head nurse and a staff nurse are having a conflict over how to use and apply a new procedure for dressings in the medical/surgical unit.The staff nurse wishes to use the new procedure,which is based on newly released nursing research.The head nurse wishes to use a protocol that has been used in the department for a number of years.The head nurse later makes comments to other staff on her unit about the credibility of the staff nurse.This behaviour is associated with

The chief nursing officer plans a series of staff development workshops for the nurse managers to help them deal with conflicts.The first workshop introduces the four stages of conflict,which are

Kala,a unit manager,in discussing a role the hospital's chief executive officer would like her to perform,makes the following statement: "I will sit on the hospital task force on improving morale if you send me to the hospital's leadership training classes next week,so I can further develop my skills and thus be more effective." Which of the following conflict management styles is Kala using?

When a nurse decides to walk away from a patient conflict situation and document the situation,the outcome as depicted by Thomas's (1992)conflict stages can be considered to be

The nurse manager performs his role in a way that he believes empowers his staff; however,the staff feel smothered by his micromanagement approach.This is a good example of which of the following conditions that propel a situation toward conflict?

Marcus is a circulating nurse in the operating room.He is usually assigned to general surgery,but on this day he is assigned to the orthopedic room.He is unfamiliar with the routines and studies the doctor's preference cards before each patient.The fourth patient comes into the room,and Marcus prepares a site for a biopsy by using a Betadine solution.The surgeon prefers another solution.He notices what Marcus has done and immediately corrects him by rudely insulting him.Which of the following is the most appropriate approach to conflict resolution in this example?

Tina is a nurse manager in a surgical unit.She is concerned about an ongoing conflict between Lucy,a staff nurse,and one of the maintenance personnel.She explains to Lucy that unsatisfactory resolution of the conflict is typically destructive and will result in

Two staff nurses are arguing about working on holidays.In trying to resolve this conflict,the nurse manager understands that interpersonal conflict arises when

Two nurses on a psychiatric unit come from different backgrounds and have graduated from different universities.They are given a set of new orders from the unit manager.Each nurse displays different emotions in response to the orders.Nurse A indicates that the new orders include too many changes; Nurse B disagrees and verbally indicates why.This step in the process is which of the following in Thomas's (1992)four stages of conflict?

A nurse educator is giving a workshop on conflict.During the sessions,he makes various statements regarding conflict.All of the following statements are true except

Which of the following exemplifies the preferred conflict management style of nurse managers?

The nurse manager decides to use a mediator to help resolve the conflict among staff.Which of the following is a basic strategy for truly addressing this conflict?

Which of the following best exemplifies the accommodation style of conflict management for staff nurses?

A nursing instructor is teaching a class on conflict and conflict resolution.She relates to the class that conflict in an organization is important and that an optimal level of conflict will generate which of the following?

Jill is the head nurse on a unit in a large hospital.Two of the staff nurses are constantly arguing and blaming each other for mistakes,and a resolution has not occurred in months.To solve the existing conflict,which is the most desirable conflict resolution?

A group of staff nurses is dissatisfied with the new ideas presented by the newly hired nurse manager.The staff members want to keep their old procedures,and they resist the changes.Conflict arises from

Mrs.Gordon,aged 68,was hospitalized after a stroke.The speech therapist recommended that oral feeding be stopped because of her dysplasia.During visiting hours,Mr.Gordon fed his wife some noodles.The nurse noticed this and stopped Mr.Gordon from feeding his wife,telling him it was the doctor's decision.An hour later,the nurse returned and found Mr.Gordon feeding his wife again.The nurse tried to stop him again.Mr.Gordon refused and claimed that the clinical staff was trying to starve his wife; he also threatened to get violent with the nurse.The nurse decided to walk away and documented the event in Mrs.Gordon's chart.According to Thomas's (1992)four stages of conflict,in which stage could the nurse have been more effective?