Exam 20: Managing Quality and Risk

Patient perceptions are useful in:

The chief executive officer asks the nurse manager of the telemetry unit to justify the disproportionately high number of registered nurses on the telemetry unit.The nurse manager explains that nursing research has validated which statement about a low nurse-to-patient ratio? It:

In determining the relationship between injury-producing falls and proposed preventive measures as part of the QI process,a QI team might turn to which of the following for confirmatory evidence?

Healthcare organization X is committed to improving patient outcomes and,as part of the QI process,examines its executive structure and organizational design.This approach recognizes which model of QI?

With the rise in workplace violence in the emergency department,the nurse manager decides that she should work with the risk manager in violence prevention.The nurse manager should:

A nursing-led classification system that has led to greater reliability and standardization in data utilized for QI processes is:

Hospital ABCD is a Magnet™ hospital.This designation has been applied to Hospital ABCD because it:

A healthcare organization is committed to improving patient outcomes as part of the quality improvement (QI)process and examines its executive structure and organizational design.This approach recognizes which model of QI?

Examples of sentinel events include

Your institution has identified a recent rise in postsurgical infection rates.As part of your QI analysis,you are interested in determining how your infection rates compare with those of institutions of similar size and patient demographics.This is known as:

An example of an effective patient outcome statement is:

A nursing unit is interested in refining its self-medication processes.In beginning this process,the team is interested in how frequently errors occur with different patients.To assist with visualizing this question,which organizational tool is most appropriate?

At Hospital Ajax,staff members are reluctant to admit to medication errors because of previous litigation and a culture that seeks to assign blame.This culture demonstrates:

The nurse manager is concerned about the negative ratings her unit has received on patient satisfaction surveys.The first step in addressing this issue from the point of view of quality improvement is to:

A method commonly used in Quality Assurance to monitor adherence to established standards is:

Hospital Magnet™ decides against creating a separate department to lead and monitor quality activities because:

The outcome statement "Patients will experience a ten percent reduction in urinary tract infections as a result of enhanced staff training related to catheterization and prompted voiding" is:

A nurse manager wants to decrease the number of medication errors that occur in her department.The manager arranges a meeting with the staff to discuss the issue.The manager conveys a total quality management philosophy by:

The nurse educator of the pediatric unit determines that vital signs are frequently not being documented when children return from surgery.According to quality improvement (QI),to correct the problem,the educator,in consultation with the patient care manager,would initially do which of the following?

A new graduate is asked to serve on the hospital's quality improvement (QI)committee.The nurse understands that the first step in quality improvement is to: