Exam 11: Managing Internal Operations

Discuss why it is generally undesirable for approaches to motivation, compensation, and people management to avoid the use of negative consequences or punishment if performance targets are not achieved or if particular people are habitual underperformers. Does striking a balance between rewards and punishment generally work better?

Company strategies and value creating processes can't be effectively executed without internal information systems that include

What three principles underlie the statistical thinking of Six Sigma quality control programs?

In prescribing policies and procedures that facilitate independent action on the part of empowered employees for good strategy execution, companies need to do ALL of the following EXCEPT

The Six Sigma process of define, measure, analyze, improve, and control (DMAIC)is a(n)

There is evidence that Six Sigma can

Providing top-down guidance can aid the task of implementing strategy

A company's operating budget must

Charleston Area Medical Center (CAMC)has implemented Six Sigma quality programs in order to

An ambidextrous organization is one that

Management's most powerful tool for winning employee commitment to good strategy execution is

Merely fine-tuning the execution of a company's existing strategy normally requires

Well-conceived, state-of-the-art information and operating systems

From the standpoint of promoting successful strategy execution, it is important that the firm's motivation and reward system

Good strategy execution can involve policies and procedures manuals in order to maintain consistency in product quality and service behavior patterns to allow for

Imagine you are CEO of a local hospital. Which policies and procedures would you develop and deploy in order to facilitate superior strategy execution?

Imagine you are a consultant to a local donut shop chain. You have been asked to design a superior strategy execution effort for the owners of the company. What process management tool would you most likely NOT provide to the owners?

To create a strategy-supportive system of rewards and incentives, a company must

An important consideration in designing a strategy-supportive motivation and reward system is to

Kaitlin is manager of the county library and is considering developing and implementing a reward and incentive system that helps promote good strategy execution. What should she AVOID doing in her strategy implementation effort?