Exam 11: Managing Internal Operations

Natalie and Vinnie are co-owners of the Russian River Brewing Company, a craft brewer and brewpub located in Northern California. Natalie is President and Vinnie is the brewmaster. Which three techniques are the owners NOT likely to adopt to promote the brewery's operating excellence and further the cause of good strategy execution?

What is UNLIKELY to be effective in trying to gain employees' wholehearted commitment to good strategy execution?

Shelina, who runs a motorbike riding camp for girls, is considering the creation of an effective compensation system for her staff. What should Shelina do first?

Discuss control mechanisms that managers can use to monitor the performance of empowered employees.

Designing a reward and incentive system that helps promote good strategy execution would NOT be characterized by

The big difference between business process reengineering and continuous improvement programs like TQM or Six Sigma is that

A motivation and incentive system that is aimed at spurring stronger employee commitment to good strategy execution

Reengineering how a firm performs a business process

Suppose you are managing a local golf course. How might you go about developing and implementing an incentive compensation system that will help drive successful strategy execution?

Provide three examples of nonmonetary motivation and rewards practices that have the capability to foster good strategy execution and explain how they act to produce such a result.

Sandi has been hired as a consultant to develop a state-of-the-art information and operating system for a local winery to enable better strategy execution. How have Mike and Chris, owners of the winery, justified retaining Sandi and adopting the new IT system?

If you were developing an incentive system designed to help drive successful strategy execution, which compensation and reward system would you NOT consider in your strategy execution effort?

The guidelines for designing an incentive compensation system that will help drive successful strategy execution include

Although it is relatively easy for rivals to implement process management tools, it is much more difficult and time-consuming for them to

Steve Maas, owner of Oliver's Markets, a chain of four regional grocery stores, believes that attention and energy on what to achieve as opposed to what to do makes the work environment at Oliver's Markets results-oriented. To facilitate this effort, Oliver's Markets has implemented an employee stock ownership program. Is Steve correct in his approach? Explain your answer.