Question 1

Which of these is a measurement used to ensure customers receive acceptable products or deliverables?

Accepted Answer

A)  voice of the customer 
B)  root cause analysis 
C)  quality metric 
D)  benchmarking 
A)  voice of the customer 
B)  root cause analysis 
C)  quality metric 
D)  benchmarking

Question 2

Joseph Juran provided guidance regarding how to control quality.Which of the following items is consistent with his quality control guidance?

Accepted Answer

A)  identify all team members and their needs 
B)  establish measurement systems 
C)  prove effects 
D)  expend necessary efforts to exceed requirements 
A)  identify all team members and their needs 
B)  establish measurement systems 
C)  prove effects 
D)  expend necessary efforts to exceed requirements

Question 3

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

Accepted Answer

A)  Ishikawa 
B)  Senge 
C)  Taguchi 
D)  Harrington 
A)  Ishikawa 
B)  Senge 
C)  Taguchi 
D)  Harrington

Question 4

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​

Accepted Answer

A)  identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements. 
B)  work to identify root causes, not just symptoms 
C)  determine what to control, establish measurement systems, establish standards and compare performance to standards. 
D)  select and support improvement projects, select and implement solutions, and maintain control of improved processes. 
A)  identify all customers and their needs, develop requirements, and develop methods to satisfy those requirements. 
B)  work to identify root causes, not just symptoms 
C)  determine what to control, establish measurement systems, establish standards and compare performance to standards. 
D)  select and support improvement projects, select and implement solutions, and maintain control of improved processes.

Question 5

Which of the following documents describes how the project team will implement the performing organization's quality policy?​

Accepted Answer

A)  quality benchmarking plan 
B)  quality control plan 
C)  quality management plan 
D)  quality audit plan 
A)  quality benchmarking plan 
B)  quality control plan 
C)  quality management plan 
D)  quality audit plan

Which of these is a measurement used to ensure customers receive acceptable products or deliverables?

Joseph Juran provided guidance regarding how to control quality.Which of the following items is consistent with his quality control guidance?

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy?

Which of the following documents describes how the project team will implement the performing organization's quality policy?

Introduction to Project Management

Project Selection and Prioritization

Chartering Projects

Organizational Capability: Structure, Culture and Roles

Leading and Managing Project Teams

Stakeholder Analysis and Communication Planning

Scope Planning

Scheduling Projects

Resourcing Projects

Budgeting Projects

Project Risk Planning

Project Supply Chain Management

Determining Project Progress and Results

Finishing the Project and Realizing the Benefits

Filters

Exam 12: Project Quality Planning and Project Kick-Off

Which of these is a measurement used to ensure customers receive acceptable products or deliverables?

Joseph Juran provided guidance regarding how to control quality.Which of the following items is consistent with his quality control guidance?

Which of the following quality management thought leaders is generally credited with contributing the insight that team learning is necessary to improve quality?

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy? ​

Which of the following documents describes how the project team will implement the performing organization's quality policy?​

Introduction to Project Management

Project Selection and Prioritization

Chartering Projects

Organizational Capability: Structure, Culture and Roles

Leading and Managing Project Teams

Stakeholder Analysis and Communication Planning

Scope Planning

Scheduling Projects

Resourcing Projects

Budgeting Projects

Project Risk Planning

Project Supply Chain Management

Determining Project Progress and Results

Finishing the Project and Realizing the Benefits

Filters

Joseph Juran provided guidance regarding how to conduct quality planning,quality control,and quality improvement.Which of the following items is NOT part of Juran's Quality Trilogy?

Which of the following documents describes how the project team will implement the performing organization's quality policy?