Exam 12: Project Quality Planning and Project Kick-Off

The purpose of process control is to be able to have confidence that outputs are predictable.

Which of the following activities are typically included in a project kick-off meeting?​ 

A study of 25 organizational quality policies in 2017 found some interesting patterns,with the most frequent terms being customers,improving processes,and exceeding requirements.

All of the following items contribute to developing empowered performance in an organization EXCEPT:​ 

If necessary,the quality policy on a specific project may violate either the quality policies of the parent organization or of a major customer.

Six Sigma is a quality improvement approach that is particularly suited for many service processes that people had previously said were too difficult if not impossible to measure.

Four aspects of empowered performance are understanding variation,deciding what to measure,working correctly with data,and using the resulting information appropriately.

Process Analysis is a step-by-step breakdown of the phases of a process,used to determine the inputs,outputs,and operations that take place during each phase.

The four contemporary core project quality concepts that evolved from the quality gurus and frameworks include which of the following?​ 

The decision process for developing relevant quality standards on a project includes all of the following activities EXCEPT: 

Which of these would NOT typically be found in a Quality Management Plan?​ 

All of the following statements accurately describe special cause variation EXCEPT:​ 

The quality management plan defines the acceptable level of quality,which is typically defined by the customer,and describes how the project will ensure this level of quality in its deliverables and work processes.

Assume you have been selected to lead your team in the development of a quality management plan.Identify and describe several components that a quality management plan should contain.

DMAIC is a disciplined process that includes five phases: Define,Measure,Analyze,Improve and Control.DMAIC is most typically associated with which of the following quality improvement approaches?​ 

W.Edwards Deming argued that managers must understand cause and effect relationships to predict future behavior.

Normal or random variations that are considered part of operating the system at its current capability are ______:​ 

Deming,Juran,Crosby and Taguchi are among the thought leaders who introduced ideas that fueled the quality revolution.Briefly identify and describe important ideas and concepts that each of these thought leaders contributed.

Project quality is defined as the characteristics of a product or service that bear on its ability to satisfy stated or implied needs.

A high level view of processes and stakeholders,that starts with suppliers and ends with customers,is sometimes referred to as a "Plan-Do-Check-Act" (PDCA)model.