Exam 2: Managing Work Flows and Conducting Job Analysis

Formal or informal relationships between people in an organization are known by which term?

Your production lines make a standardized product. Efficiency is critical to your production costs. The majority of production line tasks are mechanical and repetitive. Which of the following would be most appropriate?

Which term refers to the process of examining how work creates or adds value to the ongoing processes in a business?

________ are workers hired to deal with temporary increases in an organization's workload or to do work that is not part of its core set of capabilities.

A team-based job design would work best for a business under what circumstances?

A summary statement of the essential job duties and responsibilities of a job is called a:

The process of putting specialized tasks back together so that one person is responsible for producing a whole product or an entire service is referred to as ________.

Managers most likely use work flow analysis in order to:

The work flow in an organization refers to the formal and informal relationships between people in the organization.

Which of the following is NOT an element of a job description?

Job design is influenced by work flow analysis, business strategy, and organizational structure.

Self-managed teams are synonymous with work groups.

Which of the following methods is LEAST likely to protect the security of HRIS records?

The first step to create general guidelines for conducting any job analysis is to:

Which of the following aspects is NOT examined in a functional job analysis?

According to Herzberg's theory, the absence of which of the following would most likely lead to employee dissatisfaction?

Additional Case 2.1 Benson Manufacturing is a young, small firm that makes computer components and peripherals for assemblers like Dell and Gateway. Benson's market share is highly volatile based on the entrance and exit of competitors into the market. Benson buys raw materials from several suppliers who also supply competitors. The firm has two layers of management between the CEO and the component maker on the line. The firm's CEO read a book about innovation and organizational change and now wants to look at what HR should do about reorganizing and changing staffing practices. The CEO wants to reduce costs in order to increase profit margins because he believes that margins will continue to shrink. While productivity and quality are largely functions of the machines used in the process, the CEO still wants to focus on motivating Benson employees. He wants to motivate them by increasing wages through a bonus program, improving working conditions, and providing job security. -Refer to Additional Case 2.1. Which type of organizational structure would be most appropriate for Benson?

Additional Case 2.2 You are the HR manager at Steel City, Inc., a firm that is considering going global in its product line and markets. The president realizes that this may require a reorganization. She wants to move into new international markets with minimum time and effort. She also wants to reduce management overhead and labor costs. At the same time, employees have been complaining about their work. Jobs are repetitive, and employees don't know how their work fits into the big picture. The president wants to provide employees with satisfying work, autonomy, and a performance-based pay system. She wants to give them as much control as possible and remove layers of management. -Refer to Additional Case 2.2. Along with the reorganization, you need to do some job redesign. Given the specific employee complaints, your best approach would be:

Frederick Herzberg's two-factor motivation theory focuses on the fit between the employee's needs and abilities and the characteristics of the job and the organization.

You are drafting a job description and have written a short statement that explains the duties and responsibilities of the job and where the job fits in the organizational structure. You have just written the: