Question 1

The critical incident technique involves collecting data through a questionnaire.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a core job characteristic that activates the three psychological states, according to job characteristics theory?

Accepted Answer

A) Interdependence 
B) Skill variety 
C) Responsibility 
D) Task difficulty 
A) Interdependence 
B) Skill variety 
C) Responsibility 
D) Task difficulty

Question 3

A manager who is looking at the tasks, duties, and responsibilities of a given job is conducting a job analysis.

Accepted Answer

A) True 
 B)False

Question 4

What are the four perspectives on employee motivation? What are the key elements of each perspective? What are the weaknesses of each perspective? How can job design affect employee motivation?

Accepted Answer

Summary of suggested answer -
Theories-t

Question 5

Additional Case 2.1
Benson Manufacturing is a young, small firm that makes computer components and peripherals for assemblers like Dell and Gateway. Benson's market share is highly volatile based on the entrance and exit of competitors into the market. Benson buys raw materials from several suppliers who also supply competitors. The firm has two layers of management between the CEO and the component maker on the line.
The firm's CEO read a book about innovation and organizational change and now wants to look at what HR should do about reorganizing and changing staffing practices. The CEO wants to reduce costs in order to increase profit margins because he believes that margins will continue to shrink.
While productivity and quality are largely functions of the machines used in the process, the CEO still wants to focus on motivating Benson employees. He wants to motivate them by increasing wages through a bonus program, improving working conditions, and providing job security.
-Refer to Additional Case 2.1. The CEO most likely read a book that referred to the motivation theory of:

Accepted Answer

A) Frederick Herzberg 
B) Richard Hackman 
C) Edwin Locke 
D) Henry Mintzberg 
A) Frederick Herzberg 
B) Richard Hackman 
C) Edwin Locke 
D) Henry Mintzberg

Question 6

Job analysis is a key HR function. Provide an overview of the job analysis process, including tools and brief descriptions of key job analysis techniques. How can an HRIS improve the job analysis process?

Accepted Answer

Summary of suggested answer -
Job analys

Question 7

A work group differs from a team in what way?

Accepted Answer

A) In a team, everyone is equal. In a work group, some members have more power than others. 
B) A work group depends on an outside supervisor for direction, while a team self-directs. 
C) A work group self-directs, while a team depends on an outside supervisor for direction. 
D) A team tends to have better rapport between members than a work group. 
A) In a team, everyone is equal. In a work group, some members have more power than others. 
B) A work group depends on an outside supervisor for direction, while a team self-directs. 
C) A work group self-directs, while a team depends on an outside supervisor for direction. 
D) A team tends to have better rapport between members than a work group.

Question 8

The work adjustment theory suggests that employee motivation depends on the:

Accepted Answer

A) essential job characteristics. 
B) external and internal environments. 
C) relationship between the employee and the manager. 
D) fit between employee needs and the job characteristics. 
A) essential job characteristics. 
B) external and internal environments. 
C) relationship between the employee and the manager. 
D) fit between employee needs and the job characteristics.

Question 9

Additional Case 2.4
Dorenda owns a small business, and she has asked you for HR advice. Her company has a handful of permanent employees, but the work force consists mainly of contract workers. Dorenda typically employs various contractors for three-month projects. Permanent employees typically quit within one year of being hired.
Dorenda wants to increase her permanent employees' motivation, so she has set general goals for them to meet. She also plans to hire some more permanent employees, but she first wants to determine what skills, knowledge, and abilities job candidates need to have in order to meet specific company needs.
-Refer to Additional Case 2.4. You anticipate that Dorenda's choices regarding employee motivation will not produce the results she wants because:

Accepted Answer

A) the goals lack specificity and employee input. 
B) there are too few hygiene factors in comparison to motivators. 
C) employees are more motivated in a decentralized organization. 
D) the goals are too challenging and frequent feedback creates employee anxiety. 
A) the goals lack specificity and employee input. 
B) there are too few hygiene factors in comparison to motivators. 
C) employees are more motivated in a decentralized organization. 
D) the goals are too challenging and frequent feedback creates employee anxiety.

Question 10

Frederick Herzberg's two-factor theory was developed to explain:

Accepted Answer

A) salary negotiations. 
B) job security concerns. 
C) employee motivation. 
D) employee-manager relationships. 
A) salary negotiations. 
B) job security concerns. 
C) employee motivation. 
D) employee-manager relationships.

Question 11

According to goal-setting theory, employees are most motivated when goals are:

Accepted Answer

A) broad and flexible. 
B) relatively easy to attain. 
C) specific and challenging. 
D) closely linked to compensation. 
A) broad and flexible. 
B) relatively easy to attain. 
C) specific and challenging. 
D) closely linked to compensation.

Question 12

Shamekwa believes that employees are motivated by their work, sense of achievement, responsibilities, and advancement opportunities. Shamekwa's thinking is most compatible with the:

Accepted Answer

A) work adjustment theory. 
B) goal-setting theory. 
C) two-factor theory. 
D) job design theory. 
A) work adjustment theory. 
B) goal-setting theory. 
C) two-factor theory. 
D) job design theory.

Question 13

The process by which work is organized into the separate tasks required to perform a specific job is called:

Accepted Answer

A) job analysis. 
B) job design. 
C) task significance. 
D) task identity. 
A) job analysis. 
B) job design. 
C) task significance. 
D) task identity.

Question 14

Business process reengineering examines the fundamental way a company does business by analyzing its core processes.

Accepted Answer

A) True 
 B)False

Question 15

A(n)________ is the systematic process of collecting information used to make decisions about jobs.

Accepted Answer

The answer of A(n)________ is the systematic process of collecting...

Question 16

The goal-setting theory of motivation suggests that employee satisfaction and motivation are functions of:

Accepted Answer

A) company policies and the relationships formed with co-workers. 
B) clear, direct goals over which the employee has control. 
C) employee abilities, goals, and job characteristics. 
D) the core characteristics of the job. 
A) company policies and the relationships formed with co-workers. 
B) clear, direct goals over which the employee has control. 
C) employee abilities, goals, and job characteristics. 
D) the core characteristics of the job.

Question 17

In 2010, what percentage of the total labor force in the United States consisted of contingent workers?

Accepted Answer

A) 12% 
B) 26% 
C) 37% 
D) 44% 
A) 12% 
B) 26% 
C) 37% 
D) 44%

Question 18

What is the difference between work-flow analysis and job analysis? How do both processes benefit an organization?

Accepted Answer

Work flow is the way work is organized t

Question 19

The ________ of a job analysis lists worker characteristics (KSAs)needed to perform the job successfully.

Accepted Answer

A) job summary 
B) job duties and requirements section 
C) job requirements section 
D) job specifications section 
A) job summary 
B) job duties and requirements section 
C) job requirements section 
D) job specifications section

Question 20

The ________ is the most important part of the job description because it influences all other parts of the job description.

Accepted Answer

A) job duties and responsibilities section 
B) job summary 
C) minimum qualifications section 
D) identification information 
A) job duties and responsibilities section 
B) job summary 
C) minimum qualifications section 
D) identification information

The critical incident technique involves collecting data through a questionnaire.

Which of the following is a core job characteristic that activates the three psychological states, according to job characteristics theory?

A manager who is looking at the tasks, duties, and responsibilities of a given job is conducting a job analysis.

What are the four perspectives on employee motivation? What are the key elements of each perspective? What are the weaknesses of each perspective? How can job design affect employee motivation?

Job analysis is a key HR function. Provide an overview of the job analysis process, including tools and brief descriptions of key job analysis techniques. How can an HRIS improve the job analysis process?

A work group differs from a team in what way?

The work adjustment theory suggests that employee motivation depends on the:

Frederick Herzberg's two-factor theory was developed to explain:

According to goal-setting theory, employees are most motivated when goals are:

Shamekwa believes that employees are motivated by their work, sense of achievement, responsibilities, and advancement opportunities. Shamekwa's thinking is most compatible with the:

The process by which work is organized into the separate tasks required to perform a specific job is called:

Business process reengineering examines the fundamental way a company does business by analyzing its core processes.

A(n)________ is the systematic process of collecting information used to make decisions about jobs.

The goal-setting theory of motivation suggests that employee satisfaction and motivation are functions of:

In 2010, what percentage of the total labor force in the United States consisted of contingent workers?

What is the difference between work-flow analysis and job analysis? How do both processes benefit an organization?

The ________ of a job analysis lists worker characteristics (KSAs)needed to perform the job successfully.

The ________ is the most important part of the job description because it influences all other parts of the job description.

Meeting Present and Emerging Strategic Human Resource Challenges

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 2: Managing Work Flows and Conducting Job Analysis

The critical incident technique involves collecting data through a questionnaire.

Which of the following is a core job characteristic that activates the three psychological states, according to job characteristics theory?

A manager who is looking at the tasks, duties, and responsibilities of a given job is conducting a job analysis.

What are the four perspectives on employee motivation? What are the key elements of each perspective? What are the weaknesses of each perspective? How can job design affect employee motivation?

Job analysis is a key HR function. Provide an overview of the job analysis process, including tools and brief descriptions of key job analysis techniques. How can an HRIS improve the job analysis process?

A work group differs from a team in what way?

The work adjustment theory suggests that employee motivation depends on the:

Frederick Herzberg's two-factor theory was developed to explain:

According to goal-setting theory, employees are most motivated when goals are:

Shamekwa believes that employees are motivated by their work, sense of achievement, responsibilities, and advancement opportunities. Shamekwa's thinking is most compatible with the:

The process by which work is organized into the separate tasks required to perform a specific job is called:

Business process reengineering examines the fundamental way a company does business by analyzing its core processes.

A(n)________ is the systematic process of collecting information used to make decisions about jobs.

The goal-setting theory of motivation suggests that employee satisfaction and motivation are functions of:

In 2010, what percentage of the total labor force in the United States consisted of contingent workers?

What is the difference between work-flow analysis and job analysis? How do both processes benefit an organization?

The ________ of a job analysis lists worker characteristics (KSAs)needed to perform the job successfully.

The ________ is the most important part of the job description because it influences all other parts of the job description.

Meeting Present and Emerging Strategic Human Resource Challenges

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters