Exam 13: Developing Employee Relations

________ is the process of making information available to decision makers, wherever they are located.

Additional Case 13.1 The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers. -Refer to Additional Case 13.1. Which of the following would most likely solve David's problem?

According to the courts, e-mail belongs to the company, not the originator of the message.

According to research, workers in which of the following countries are LEAST happy with their jobs and employers?

A(n)________ is a company-sponsored program that helps employees cope with personal problems that are interfering with their job performance.

Presently, the U.S. economy is shifting from a(n)________ to a ________ base.

In order to express feelings most effectively, face-to-face communication is a necessity because of nonverbal messages.

If a message is misunderstood by a receiver due to a misinterpretation of the sender's motives, this misunderstanding stems from "noise."

A common management practice that employees appeal is the allocation of overtime.

It is important for a company to have an appeals process. This process may take any one of several different shapes. Explain what types of decisions employees commonly appeal and explain how a firm might implement an appeals process.

According to a study in your text, the rate of problem resolution for EAPs is about:

Which of the following is NOT a goal of most employee feedback programs?

Travis has been showing Shay the basics of C++ computer programming. Shay knows very little about programming and does not understand most of what Travis says. Travis uses terms and concepts that are unfamiliar to Shay. Shay's difficulty in decoding the message most likely comes from:

Teleconferencing is best described as:

In the communications process, communication begins with a sender.

Additional Case 13.1 The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low-cost training for some of his customer service representatives who work from off-site telemarketing centers. -Refer to Additional Case 13.1. The best means for Randall to communicate information is most likely through a:

One key to managing workers who telecommute is to:

Nearly ________ of Fortune 500 companies use EAPs.

With the shift from manufacturing to technology, communication is less important than technical skills for organizational success.

Feedback in the communications model is the means to clarify the message.