Question 1

The first step in conducting a critical incident job analysis is to:

Accepted Answer

A) interview the incumbents. 
B) generate the dimensions to be examined. 
C) generate a list of critical incidents. 
D) examine the methods used to perform the work. 
A) interview the incumbents. 
B) generate the dimensions to be examined. 
C) generate a list of critical incidents. 
D) examine the methods used to perform the work.

Question 2

Which of the following is NOT a section on the position analysis questionnaire?

Accepted Answer

A) Mental processes 
B) Job context 
C) Work output 
D) Job satisfaction 
A) Mental processes 
B) Job context 
C) Work output 
D) Job satisfaction

Question 3

Cecilia is observing assembly line workers performing their tasks. She's watching to see who they interact with, what machines they use, and how much they are supervised. Cecilia is most likely conducting a:

Accepted Answer

A) work flow analysis. 
B) performance appraisal. 
C) job redesign. 
D) job analysis. 
A) work flow analysis. 
B) performance appraisal. 
C) job redesign. 
D) job analysis.

Question 4

A company would most likely adopt a boundaryless organizational structure if management wants to:

Accepted Answer

A) structure its organization around functions. 
B) enter foreign markets that have entry barriers. 
C) move into a stable and predictable global market. 
D) reorganize around its products, services, or customers. 
A) structure its organization around functions. 
B) enter foreign markets that have entry barriers. 
C) move into a stable and predictable global market. 
D) reorganize around its products, services, or customers.

Question 5

Work flow analysis examines and quantifies the manufacturing process.

Accepted Answer

A) True 
 B)False

Question 6

A defender strategy might lead a company to functional divisions of labor and work specialization, which are elements of a boundaryless organization.

Accepted Answer

A) True 
 B)False

Question 7

What are the primary types of contingent workers. What are some motivation issues that HR managers should consider when managing contingent workers?

Accepted Answer

Summary of suggested answer -
Types (stu

Question 8

Which of the following is most likely a true statement about contract workers?

Accepted Answer

A) Contractor workers are employed through subcontractors. 
B) Contract workers typically follow rigid schedules and guidelines. 
C) Contract workers are always highly motivated and productive. 
D) Contract workers develop work relationships directly with employers. 
A) Contractor workers are employed through subcontractors. 
B) Contract workers typically follow rigid schedules and guidelines. 
C) Contract workers are always highly motivated and productive. 
D) Contract workers develop work relationships directly with employers.

Question 9

________ is that which energizes, directs, and sustains human behavior.

Accepted Answer

The answer of ________ is that which energizes, directs, and...

Question 10

Additional Case 2.3
Resources International, Inc. (RII) is going through a major organizational change. Executives at the firm have decided to rethink the whole organization. They believe that employees will be most strongly motivated by experiencing meaningful work, taking responsibility for outcomes, and receiving regular feedback.
The HR team will analyze jobs as part of the change process, and HR must choose the best technique for the situation. HR needs to know what the incumbents do in their jobs. HR also needs behavioral descriptions from which to build new performance appraisal systems and training programs.
Finally, RII is looking at current staffing practices and trying to decide what type of workforce is best for the future. The business is highly technical and requires highly experienced employees, but product demand is volatile. Demand can double or be cut in half from one year to the next, depending on the economy and competitors' actions. Innovation is key in RII's product development. In order to manage all the HR information generated for and during the change, RII has initiated an HRIS system.
-Refer to Additional Case 2.3. Managers at RII will most likely use the HRIS for which of the following activities?

Accepted Answer

A) Conducting performance appraisals 
B) Tracking production and labor expenses 
C) Structuring and graphing the hierarchy of the organization 
D) Matching employee skills to new positions that emerge within the company 
A) Conducting performance appraisals 
B) Tracking production and labor expenses 
C) Structuring and graphing the hierarchy of the organization 
D) Matching employee skills to new positions that emerge within the company

Question 11

When considering the legal consequences of a job analysis, HR managers must remember that:

Accepted Answer

A) the critical incident technique is the most legally defensible. 
B) the more subjective and specialized the analysis, the better. 
C) job analysis should focus on the job characteristic, not the worker. 
D) job analysis is a dynamic process that focuses on the future use of the job. 
A) the critical incident technique is the most legally defensible. 
B) the more subjective and specialized the analysis, the better. 
C) job analysis should focus on the job characteristic, not the worker. 
D) job analysis is a dynamic process that focuses on the future use of the job.

Question 12

Juanita is writing a job description. She specifies that job applicants must have a college degree in computer science and mastery of multiple programming languages. Which element of a job description is Juanita most likely writing?

Accepted Answer

A) Job summary 
B) Job responsibilities 
C) Job specifications 
D) Job specialization 
A) Job summary 
B) Job responsibilities 
C) Job specifications 
D) Job specialization

Question 13

Additional Case 2.4
Dorenda owns a small business, and she has asked you for HR advice. Her company has a handful of permanent employees, but the work force consists mainly of contract workers. Dorenda typically employs various contractors for three-month projects. Permanent employees typically quit within one year of being hired.
Dorenda wants to increase her permanent employees' motivation, so she has set general goals for them to meet. She also plans to hire some more permanent employees, but she first wants to determine what skills, knowledge, and abilities job candidates need to have in order to meet specific company needs.
-Refer to Additional Case 2.4. Which of the following would be the most appropriate job analysis tool?

Accepted Answer

A) Task inventory analysis 
B) Critical incident technique 
C) Methods analysis 
D) Hay plan 
A) Task inventory analysis 
B) Critical incident technique 
C) Methods analysis 
D) Hay plan

Question 14

The best job analysis tool for developing behavioral descriptions is the:

Accepted Answer

A) position analysis. 
B) methods analysis. 
C) critical incident technique. 
D) functional job analysis. 
A) position analysis. 
B) methods analysis. 
C) critical incident technique. 
D) functional job analysis.

Question 15

An HRIS has a number of applications for HRM professionals, such as:

Accepted Answer

A) negotiating union contracts. 
B) tracking employee skills. 
C) training employees in simple repetitive tasks. 
D) creating organizational design. 
A) negotiating union contracts. 
B) tracking employee skills. 
C) training employees in simple repetitive tasks. 
D) creating organizational design.

Question 16

According to job characteristics theory, higher levels of autonomy and specific managerial feedback will improve employee job satisfaction and motivation.

Accepted Answer

A) True 
 B)False

Question 17

Work adjustment theory suggests that employees' motivational levels and job satisfaction depend on clearly defined objectives.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is NOT a typical responsibility for an SMT member?

Accepted Answer

A) Scheduling work 
B) Handling performance evaluations 
C) Disciplining team members 
D) Terminating a team member's employment 
A) Scheduling work 
B) Handling performance evaluations 
C) Disciplining team members 
D) Terminating a team member's employment

Question 19

Special-purpose teams typically consist of managers from one department who gather to examine a complex issue.

Accepted Answer

A) True 
 B)False

Question 20

Job title, location, and author are all part of the ________ of a job description.

Accepted Answer

A) job summary 
B) identification information 
C) job duties and responsibilities 
D) minimum qualifications 
A) job summary 
B) identification information 
C) job duties and responsibilities 
D) minimum qualifications

The first step in conducting a critical incident job analysis is to:

Which of the following is NOT a section on the position analysis questionnaire?

Cecilia is observing assembly line workers performing their tasks. She's watching to see who they interact with, what machines they use, and how much they are supervised. Cecilia is most likely conducting a:

A company would most likely adopt a boundaryless organizational structure if management wants to:

Work flow analysis examines and quantifies the manufacturing process.

A defender strategy might lead a company to functional divisions of labor and work specialization, which are elements of a boundaryless organization.

What are the primary types of contingent workers. What are some motivation issues that HR managers should consider when managing contingent workers?

Which of the following is most likely a true statement about contract workers?

________ is that which energizes, directs, and sustains human behavior.

When considering the legal consequences of a job analysis, HR managers must remember that:

Juanita is writing a job description. She specifies that job applicants must have a college degree in computer science and mastery of multiple programming languages. Which element of a job description is Juanita most likely writing?

The best job analysis tool for developing behavioral descriptions is the:

An HRIS has a number of applications for HRM professionals, such as:

According to job characteristics theory, higher levels of autonomy and specific managerial feedback will improve employee job satisfaction and motivation.

Work adjustment theory suggests that employees' motivational levels and job satisfaction depend on clearly defined objectives.

Which of the following is NOT a typical responsibility for an SMT member?

Special-purpose teams typically consist of managers from one department who gather to examine a complex issue.

Job title, location, and author are all part of the ________ of a job description.

Meeting Present and Emerging Strategic Human Resource Challenges

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters

Exam 2: Managing Work Flows and Conducting Job Analysis

The first step in conducting a critical incident job analysis is to:

Which of the following is NOT a section on the position analysis questionnaire?

Cecilia is observing assembly line workers performing their tasks. She's watching to see who they interact with, what machines they use, and how much they are supervised. Cecilia is most likely conducting a:

A company would most likely adopt a boundaryless organizational structure if management wants to:

Work flow analysis examines and quantifies the manufacturing process.

A defender strategy might lead a company to functional divisions of labor and work specialization, which are elements of a boundaryless organization.

What are the primary types of contingent workers. What are some motivation issues that HR managers should consider when managing contingent workers?

Which of the following is most likely a true statement about contract workers?

________ is that which energizes, directs, and sustains human behavior.

When considering the legal consequences of a job analysis, HR managers must remember that:

Juanita is writing a job description. She specifies that job applicants must have a college degree in computer science and mastery of multiple programming languages. Which element of a job description is Juanita most likely writing?

The best job analysis tool for developing behavioral descriptions is the:

An HRIS has a number of applications for HRM professionals, such as:

According to job characteristics theory, higher levels of autonomy and specific managerial feedback will improve employee job satisfaction and motivation.

Work adjustment theory suggests that employees' motivational levels and job satisfaction depend on clearly defined objectives.

Which of the following is NOT a typical responsibility for an SMT member?

Special-purpose teams typically consist of managers from one department who gather to examine a complex issue.

Job title, location, and author are all part of the ________ of a job description.

Meeting Present and Emerging Strategic Human Resource Challenges

Understanding Equal Opportunity and the Legal Environment

Managing Diversity

Recruiting and Selecting Employees

Managing Employee Separations, Downsizing, and Outplacement

Appraising and Managing Performance

Training the Workforce

Developing Careers

Managing Compensation

Rewarding Performance

Designing and Administering Benefits

Developing Employee Relations

Respecting Employee Rights and Managing Discipline

Working With Organized Labor

Managing Workplace Safety and Health

International HRM Challenge

Filters