Question 1

Research suggests that electronic media don't affect the closeness people feel toward each other.

Accepted Answer

A) True 
 B)False  False

Question 2

Sensitive messages should usually be communicated in face-to-face settings.

Accepted Answer

A) True 
 B)False  True

Question 3

Employees are more easily persuaded when ______.

Accepted Answer

A) they like their manager 
B) they view the persuader as an authority 
C) the manager is physically and psychologically close to them 
D) all of these 
A) they like their manager 
B) they view the persuader as an authority 
C) the manager is physically and psychologically close to them 
D) all of these D

Question 4

Today's managers manage information rather than networks of people.

Accepted Answer

A) True 
 B)False

Question 5

Although the whole rationale for reliance on technology is increased efficiency and productivity,its use must be constantly reassessed.

Accepted Answer

A) True 
 B)False

Question 6

Research shows that employees take longer to reply to voicemail messages than to other types of technology.

Accepted Answer

A) True 
 B)False

Question 7

The extent to which a message is negative and the extent to which it is sensitive are highly related.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following is a disadvantage of texting as a channel?

Accepted Answer

A) Security may be compromised. 
B) lack of structure and format 
C) unprofessional writing style 
D) all of these 
A) Security may be compromised. 
B) lack of structure and format 
C) unprofessional writing style 
D) all of these

Question 9

It is never acceptable to use a narrow bandwidth channel for sensitive messages.

Accepted Answer

A) True 
 B)False

Question 10

When selecting a channel,a manager should consider which aspects of the message?

Accepted Answer

A) sensitivity,privacy,complexity,and agreeableness 
B) sensitivity,agreeableness,privacy,and negativity 
C) sensitivity,negativity,complexity,and persuasiveness 
D) privacy,complexity,information overload,and negativity 
A) sensitivity,privacy,complexity,and agreeableness 
B) sensitivity,agreeableness,privacy,and negativity 
C) sensitivity,negativity,complexity,and persuasiveness 
D) privacy,complexity,information overload,and negativity

Question 11

The extent to which people feel close to each other is called ______.

Accepted Answer

A) propinquity 
B) proximity 
C) parallelism 
D) propriety 
A) propinquity 
B) proximity 
C) parallelism 
D) propriety

Question 12

Research indicates that the communication of complex detailed information is improved dramatically by using face-to-face rather than written channel.

Accepted Answer

A) True 
 B)False

Question 13

All uses of technology designed to enhance managerial communication are constructive.

Accepted Answer

A) True 
 B)False

Question 14

The effects of constant e-mail alerts include ______.

Accepted Answer

A) continuous partial attention 
B) impaired decision-making 
C) impeded creativity 
D) all of these 
A) continuous partial attention 
B) impaired decision-making 
C) impeded creativity 
D) all of these

Question 15

The four concepts that help one understand the use of mediated communication include ______.

Accepted Answer

A) bandwidth,perceived closeness,feedback,and symbolic interactionist perspective 
B) bandwidth,perceived closeness,feedback,and capability 
C) feedback,closeness capability,volumity,and bandwidth 
D) videoconferencing,sensuality,feedback,and perceived closeness 
A) bandwidth,perceived closeness,feedback,and symbolic interactionist perspective 
B) bandwidth,perceived closeness,feedback,and capability 
C) feedback,closeness capability,volumity,and bandwidth 
D) videoconferencing,sensuality,feedback,and perceived closeness

Question 16

Research shows that managers choose the face-to-face channel to symbolize ______.

Accepted Answer

A) a desire for teamwork 
B) trust or goodwill 
C) both a desire for teamwork and trust or goodwill 
D) formality 
A) a desire for teamwork 
B) trust or goodwill 
C) both a desire for teamwork and trust or goodwill 
D) formality

Question 17

The information transmission capacity of the available sensory channels is known as ______.

Accepted Answer

A) capability 
B) perspective 
C) sensuality 
D) bandwidth 
A) capability 
B) perspective 
C) sensuality 
D) bandwidth

Question 18

The major advantage for companies of using videoconferencing is ______.

Accepted Answer

A) travel time and costs for meetings are reduced 
B) time zone differences can be ignored 
C) meetings are shorter 
D) to avoid eye contact 
A) travel time and costs for meetings are reduced 
B) time zone differences can be ignored 
C) meetings are shorter 
D) to avoid eye contact

Question 19

What are the most common benefits of enterprise social networks?

Accepted Answer

Internal social networks combine aspects

Question 20

Managerial decision-making is defined as the process of identifying old and developing new problems.

Accepted Answer

A) True 
 B)False

Research suggests that electronic media don't affect the closeness people feel toward each other.

Sensitive messages should usually be communicated in face-to-face settings.

Employees are more easily persuaded when ______.

Today's managers manage information rather than networks of people.

Although the whole rationale for reliance on technology is increased efficiency and productivity,its use must be constantly reassessed.

Research shows that employees take longer to reply to voicemail messages than to other types of technology.

The extent to which a message is negative and the extent to which it is sensitive are highly related.

Which of the following is a disadvantage of texting as a channel?

It is never acceptable to use a narrow bandwidth channel for sensitive messages.

When selecting a channel,a manager should consider which aspects of the message?

The extent to which people feel close to each other is called ______.

Research indicates that the communication of complex detailed information is improved dramatically by using face-to-face rather than written channel.

All uses of technology designed to enhance managerial communication are constructive.

The effects of constant e-mail alerts include ______.

The four concepts that help one understand the use of mediated communication include ______.

Research shows that managers choose the face-to-face channel to symbolize ______.

The information transmission capacity of the available sensory channels is known as ______.

The major advantage for companies of using videoconferencing is ______.

What are the most common benefits of enterprise social networks?

Managerial decision-making is defined as the process of identifying old and developing new problems.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Exam 3: Communicating With Technology

Research suggests that electronic media don't affect the closeness people feel toward each other.

Sensitive messages should usually be communicated in face-to-face settings.

Employees are more easily persuaded when ______.

Today's managers manage information rather than networks of people.

Although the whole rationale for reliance on technology is increased efficiency and productivity,its use must be constantly reassessed.

Research shows that employees take longer to reply to voicemail messages than to other types of technology.

The extent to which a message is negative and the extent to which it is sensitive are highly related.

Which of the following is a disadvantage of texting as a channel?

It is never acceptable to use a narrow bandwidth channel for sensitive messages.

When selecting a channel,a manager should consider which aspects of the message?

The extent to which people feel close to each other is called ______.

Research indicates that the communication of complex detailed information is improved dramatically by using face-to-face rather than written channel.

All uses of technology designed to enhance managerial communication are constructive.

The effects of constant e-mail alerts include ______.

The four concepts that help one understand the use of mediated communication include ______.

Research shows that managers choose the face-to-face channel to symbolize ______.

The information transmission capacity of the available sensory channels is known as ______.

The major advantage for companies of using videoconferencing is ______.

What are the most common benefits of enterprise social networks?

Managerial decision-making is defined as the process of identifying old and developing new problems.

Communicating in Contemporary Organizations

Understanding the Managerial Communication Process

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters