Question 1

An important factor affecting the content of a message is whether the receiver will think it is negative or positive.

Accepted Answer

A) True 
 B)False  True

Question 2

Understanding of a manager's message is based on the receiver's ______.

Accepted Answer

A) education and attention 
B) position on the company's organizational chart 
C) perception and message interpretation 
D) experience and attention 
A) education and attention 
B) position on the company's organizational chart 
C) perception and message interpretation 
D) experience and attention C

Question 3

Time ______.

Accepted Answer

A) has an effect on all elements of management communication 
B) has an effect only on workplace productivity 
C) cannot be well managed in a meeting 
D) can be ignored in most small group meetings 
A) has an effect on all elements of management communication 
B) has an effect only on workplace productivity 
C) cannot be well managed in a meeting 
D) can be ignored in most small group meetings A

Question 4

A listener's experiences and different understanding of the meanings of words can complicate and confuse the manager's message.

Accepted Answer

A) True 
 B)False

Question 5

Failure to discriminate leads to ______.

Accepted Answer

A) close,attentive listening 
B) polarization 
C) the premise of uniqueness 
D) indexed evaluations 
A) close,attentive listening 
B) polarization 
C) the premise of uniqueness 
D) indexed evaluations

Question 6

The first layer of the strategic communication model consists of ______.

Accepted Answer

A) source,message,and receiver 
B) purpose,content,and environment 
C) culture and climate 
D) time and channel 
A) source,message,and receiver 
B) purpose,content,and environment 
C) culture and climate 
D) time and channel

Question 7

What are some advantages of communicating in writing? Communicating orally?

Accepted Answer

Writing helps a manager to make the mess

Question 8

A hostile sender/receiver relationship requires less communication time.

Accepted Answer

A) True 
 B)False

Question 9

The second layer of the strategic communication model consists of ______.

Accepted Answer

A) the date,time,and place of the communication 
B) the cultural background of the receiver 
C) the sender,receiver,and purpose of the communication 
D) the totality of the message and its likely impact on the receiver 
A) the date,time,and place of the communication 
B) the cultural background of the receiver 
C) the sender,receiver,and purpose of the communication 
D) the totality of the message and its likely impact on the receiver

Question 10

Physical distance between sender and receiver impacts ______.

Accepted Answer

A) tone and loudness 
B) gestures and posture 
C) feedback and time 
D) all these 
A) tone and loudness 
B) gestures and posture 
C) feedback and time 
D) all these

Question 11

You must explain a new procedure to your workgroup.Which is the best communication channel to use--a face-to-face meeting or an e-mail? Support your choice with at least two reasons.

Accepted Answer

A face-to-face meeting is the preferable

Question 12

The elements of the communication model that are closest to the core strategy are ______.

Accepted Answer

A) content,environment,channel,and time 
B) sender,receiver,and purpose 
C) culture and climate 
D) purpose,content,and receiver 
A) content,environment,channel,and time 
B) sender,receiver,and purpose 
C) culture and climate 
D) purpose,content,and receiver

Question 13

National culture is how we communicate at work.

Accepted Answer

A) True 
 B)False

Question 14

Which aspects of an organization's physical space encourage open communication?

Accepted Answer

A) open space,live plants,music,food 
B) open space,surveillance cameras,closed doors 
C) waterfalls,sparse furniture,surveillance cameras 
D) music,sparse furniture,long empty hallways 
A) open space,live plants,music,food 
B) open space,surveillance cameras,closed doors 
C) waterfalls,sparse furniture,surveillance cameras 
D) music,sparse furniture,long empty hallways

Question 15

The communication process consists of an exchange of messages that are comprised of words.

Accepted Answer

A) True 
 B)False

Question 16

A receiver's level of knowledge is easily measured by asking specific,open-ended questions and receiving feedback.

Accepted Answer

A) True 
 B)False

Question 17

All of the following are common purposes for managerial communication except ______.

Accepted Answer

A) to gain information 
B) to share information 
C) to achieve status 
D) to persuade 
A) to gain information 
B) to share information 
C) to achieve status 
D) to persuade

Question 18

Organizational communication focuses on ______.

Accepted Answer

A) internal behavior 
B) two or more people exchanging perceptions 
C) formal and informal meetings 
D) how a group of tasks is linked to complete a job 
A) internal behavior 
B) two or more people exchanging perceptions 
C) formal and informal meetings 
D) how a group of tasks is linked to complete a job

Question 19

Managers must take the following into account when sending a message.

Accepted Answer

A) the receiver's relationship and status differences with the manager 
B) the receiver's interest and emotional state 
C) the receiver's knowledge and communication skills 
D) all of these 
A) the receiver's relationship and status differences with the manager 
B) the receiver's interest and emotional state 
C) the receiver's knowledge and communication skills 
D) all of these

Question 20

When selecting a physical environment in which to communicate,a manager should consider all of the following EXCEPT ______.

Accepted Answer

A) privacy 
B) formality 
C) proximity 
D) familiarity 
A) privacy 
B) formality 
C) proximity 
D) familiarity

An important factor affecting the content of a message is whether the receiver will think it is negative or positive.

Understanding of a manager's message is based on the receiver's ______.

Time ______.

A listener's experiences and different understanding of the meanings of words can complicate and confuse the manager's message.

Failure to discriminate leads to ______.

The first layer of the strategic communication model consists of ______.

What are some advantages of communicating in writing? Communicating orally?

A hostile sender/receiver relationship requires less communication time.

The second layer of the strategic communication model consists of ______.

Physical distance between sender and receiver impacts ______.

You must explain a new procedure to your workgroup.Which is the best communication channel to use--a face-to-face meeting or an e-mail? Support your choice with at least two reasons.

The elements of the communication model that are closest to the core strategy are ______.

National culture is how we communicate at work.

Which aspects of an organization's physical space encourage open communication?

The communication process consists of an exchange of messages that are comprised of words.

A receiver's level of knowledge is easily measured by asking specific,open-ended questions and receiving feedback.

All of the following are common purposes for managerial communication except ______.

Organizational communication focuses on ______.

Managers must take the following into account when sending a message.

When selecting a physical environment in which to communicate,a manager should consider all of the following EXCEPT ______.

Communicating in Contemporary Organizations

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters

Exam 2: Understanding the Managerial Communication Process

An important factor affecting the content of a message is whether the receiver will think it is negative or positive.

Understanding of a manager's message is based on the receiver's ______.

Time ______.

A listener's experiences and different understanding of the meanings of words can complicate and confuse the manager's message.

Failure to discriminate leads to ______.

The first layer of the strategic communication model consists of ______.

What are some advantages of communicating in writing? Communicating orally?

A hostile sender/receiver relationship requires less communication time.

The second layer of the strategic communication model consists of ______.

Physical distance between sender and receiver impacts ______.

You must explain a new procedure to your workgroup.Which is the best communication channel to use--a face-to-face meeting or an e-mail? Support your choice with at least two reasons.

The elements of the communication model that are closest to the core strategy are ______.

National culture is how we communicate at work.

Which aspects of an organization's physical space encourage open communication?

The communication process consists of an exchange of messages that are comprised of words.

A receiver's level of knowledge is easily measured by asking specific,open-ended questions and receiving feedback.

All of the following are common purposes for managerial communication except ______.

Organizational communication focuses on ______.

Managers must take the following into account when sending a message.

When selecting a physical environment in which to communicate,a manager should consider all of the following EXCEPT ______.

Communicating in Contemporary Organizations

Communicating With Technology

Managing Meetings and Teams

Making Presentations

Communicating Visually

Writing in the Workplace

Writing Routine Messages

Writing Reports and Proposals

Listening

Communicating Nonverbally

Communicating Across Cultures

Managing Conflict

Negotiating

Conducting Interviews

Filters