Exam 4: Managing Conflict and the Art of Negotiation

During the main program phases of the project lifecycle,the conflict intensity is the greatest with respect to __________.

What is the key to finding a negotiator's interests and concerns when he or she states a position? You should ask __________ the interest or concern is important.

The general objective of a __________ solution to conflict is to find a solution such that no party can be made better off without making another party worse off by the same amount or more.

After identifying the stakeholders,a _________should be created to maintain key information about them including contact information,their requirements and expectations,what stage in the project they have the most interest in,and so on.

Which of the following are not strategies people use to deal with conflict identified by Thomas and Kilmann?

The total level of conflict in the project lifecycle is highest during the __________ stage.

Partnering is an attempt to __________ the risk associated with subcontracting.

The boundaries between departments or functions represent __________.

According to the authors,the favored technique for resolving conflict is __________.

List and describe the three basic causes for change in projects.

Describe the four points of principled negotiation described by Fisher.

According to the authors,the nature of negotiation as it applies to project management is the realization that few of the conflicts arising in projects have to do with __________.

During project build-up,the project should move from a general concept to __________.

Describe the multistep process for building partnered projects.

There are probably more opportunities for __________ in handling conflicts and negotiations than in any other aspect of project management.

If a resource conflict arises between two high-priority projects,precedence is typically given to the project with the __________.

When dealing with conflict between parties,it is recommended that one __________ in order to avoid the conflict becoming interpersonal.

__________ is a method of transforming contractual relationships into a cohesive,cooperative project team with a single set of goals and established procedures for resolving disputes in a timely and effective manner.

Using the Power-Interest Grid,match up these two dimensions of stakeholders with the appropriate relationship with the project manager. A)Low power,low interest B)High power,low interest C)High interest,low power D)High interest,high power 1)Monitor 2)Keep informed 3)Closely manage 4)Keep satisfied

The need to manage interfaces and to correct incompatibilities is likely to create technical conflicts during the __________ phase of the project lifecycle.