Question 1

Highest-profit customer first is a queue discipline discussed in the textbook.

Accepted Answer

A) True 
 B)False

Question 2

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these

Question 3

Which of the following are alternative possible service encounters included in the Service-System Design Matrix?

Accepted Answer

A) Mail contact 
B) Warranty 
C) Sales call 
D) Field service 
E) None of these 
A) Mail contact 
B) Warranty 
C) Sales call 
D) Field service 
E) None of these

Question 4

variable arrival rate is more common in waiting line management than a constant arrival rate.

Accepted Answer

A) True 
 B)False

Question 5

An important aspect of service products is that they cannot be inventoried.

Accepted Answer

A) True 
 B)False

Question 6

The "line of visibility" is a feature of:

Accepted Answer

A) A single-channel,single phase queuing system 
B) The service blueprint 
C) An entertainment activity for people waiting in line for a service. 
D) A waiting line that allows visibility of the server(s)tending to customers in front of you. 
E) None of these 
A) A single-channel,single phase queuing system 
B) The service blueprint 
C) An entertainment activity for people waiting in line for a service. 
D) A waiting line that allows visibility of the server(s)tending to customers in front of you. 
E) None of these

Question 7

Gas stations,loading docks,and parking lots have infinite potential length of lines for their respective queuing systems.

Accepted Answer

A) True 
 B)False

Question 8

In a practical sense,an infinite queue is one that includes every possible member of the served population.

Accepted Answer

A) True 
 B)False

Question 9

Services often take the form of repeated encounters involving face-to-face interactions.

Accepted Answer

A) True 
 B)False

Question 10

Which of the following is a characteristic that can be used to guide the design of service systems?

Accepted Answer

A) Services cannot be inventoried 
B) Services are all similar 
C) Quality work means quality service 
D) Services businesses are inherently entrepreneurial 
E) Even service businesses have internal services 
A) Services cannot be inventoried 
B) Services are all similar 
C) Quality work means quality service 
D) Services businesses are inherently entrepreneurial 
E) Even service businesses have internal services

Question 11

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.

Accepted Answer

A) True 
 B)False

Question 12

In a waiting line situation,multiple lines occur only when there are multiple servers.

Accepted Answer

A) True 
 B)False

Question 13

Getting an autograph from a famous person might involve standing in which type of queuing line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these

Question 14

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these

Question 15

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these

Question 16

There are different queuing models to fit different queuing situations.

Accepted Answer

A) True 
 B)False

Question 17

The Poisson probability distribution is used in waiting line management when we are interested in the number of arrivals to a queue during some fixed time period.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is considered a high-contact service operation?

Accepted Answer

A) On-line brokerage house 
B) Internet sales for a department store 
C) Physician practice 
D) Telephone life insurance sales and service 
E) Automobile repair 
A) On-line brokerage house 
B) Internet sales for a department store 
C) Physician practice 
D) Telephone life insurance sales and service 
E) Automobile repair

Question 19

tellers' window in a bank is an example of a single channel,multiphase queuing system.

Accepted Answer

A) True 
 B)False

Question 20

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?

Accepted Answer

A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these 
A) Single channel,single phase 
B) Single channel,multiphase 
C) Multichannel,single phase 
D) Multichannel,multiphase 
E) None of these

Highest-profit customer first is a queue discipline discussed in the textbook.

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

Which of the following are alternative possible service encounters included in the Service-System Design Matrix?

variable arrival rate is more common in waiting line management than a constant arrival rate.

An important aspect of service products is that they cannot be inventoried.

The "line of visibility" is a feature of:

Gas stations,loading docks,and parking lots have infinite potential length of lines for their respective queuing systems.

In a practical sense,an infinite queue is one that includes every possible member of the served population.

Services often take the form of repeated encounters involving face-to-face interactions.

Which of the following is a characteristic that can be used to guide the design of service systems?

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.

In a waiting line situation,multiple lines occur only when there are multiple servers.

Getting an autograph from a famous person might involve standing in which type of queuing line structure?

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure?

There are different queuing models to fit different queuing situations.

The Poisson probability distribution is used in waiting line management when we are interested in the number of arrivals to a queue during some fixed time period.

Which of the following is considered a high-contact service operation?

tellers' window in a bank is an example of a single channel,multiphase queuing system.

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six-Sigma Supply Chain Processes and Analytics

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters

Exam 7: Service Processes

Highest-profit customer first is a queue discipline discussed in the textbook.

Buying food at a large food store with multiple checkout counters features which type of queuing system line structure?

Which of the following are alternative possible service encounters included in the Service-System Design Matrix?

variable arrival rate is more common in waiting line management than a constant arrival rate.

An important aspect of service products is that they cannot be inventoried.

The "line of visibility" is a feature of:

Gas stations,loading docks,and parking lots have infinite potential length of lines for their respective queuing systems.

In a practical sense,an infinite queue is one that includes every possible member of the served population.

Services often take the form of repeated encounters involving face-to-face interactions.

Which of the following is a characteristic that can be used to guide the design of service systems?

The demand on a hospital's emergency medical services is considered a controllable arrival pattern of the calling population.

In a waiting line situation,multiple lines occur only when there are multiple servers.

Getting an autograph from a famous person might involve standing in which type of queuing line structure?

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure?

There are different queuing models to fit different queuing situations.

The Poisson probability distribution is used in waiting line management when we are interested in the number of arrivals to a queue during some fixed time period.

Which of the following is considered a high-contact service operation?

tellers' window in a bank is an example of a single channel,multiphase queuing system.

Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure?

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Sales and Operations Planning

Material Requirements Planning

Quality Management and Six-Sigma Supply Chain Processes and Analytics

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters