Question 1

Variation that is inherent in a production process itself is called common variation.

Accepted Answer

A) True 
 B)False  True

Question 2

"Quality at the source" refers to the degree to which a product or service design specifications are met.

Accepted Answer

A) True 
 B)False  False

Question 3

quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False  True

Question 4

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

Accepted Answer

A) DMAIC 
B) Customer and Market Focus 
C) Standardization 
D) Control 
E) Inspection protocols 
A) DMAIC 
B) Customer and Market Focus 
C) Standardization 
D) Control 
E) Inspection protocols

Question 5

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Flowcharts 
B) Run charts 
C) Control charts
D 
D) Pareto diagrams 
E) Decision diagrams 
A) Flowcharts 
B) Run charts 
C) Control charts
D 
D) Pareto diagrams 
E) Decision diagrams

Question 6

The International Organization for Standardization (ISO)is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following are basic assumptions that justify an analysis of the costs of quality?

Accepted Answer

A) Failures are caused 
B) Prevention is more expensive 
C) Performance can be learned 
D) Rules of thumb don't always work 
E) Appraisal costs are less than prevention costs 
A) Failures are caused 
B) Prevention is more expensive 
C) Performance can be learned 
D) Rules of thumb don't always work 
E) Appraisal costs are less than prevention costs

Question 8

If there are 120 total defects from 10 samples,each sample consisting of 10 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

Accepted Answer

A) 120 
B) 10 
C) 8 
D) 1.2 
E) 0.8 
A) 120 
B) 10 
C) 8 
D) 1.2 
E) 0.8

Question 9

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics 
A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics

Question 10

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Accepted Answer

A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing 
A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing

Question 11

Which of the following is a dimension of design quality?

Accepted Answer

A) Price 
B) Features 
C) Color 
D) Weight 
E) Quality at the source 
A) Price 
B) Features 
C) Color 
D) Weight 
E) Quality at the source

Question 12

In acceptance sampling,the number of units in the sample (n)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha),and the probability of accepting a low quality lot (beta).

Accepted Answer

A) True 
 B)False

Question 13

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following are reasons that the process being monitored with the chart should be investigated?

Accepted Answer

A) A single plot falls above or below the control limits 
B) Normal behavior 
C) A large number of plots are on or near the central line 
D) No real trend in any direction 
E) A change in raw materials or operators 
A) A single plot falls above or below the control limits 
B) Normal behavior 
C) A large number of plots are on or near the central line 
D) No real trend in any direction 
E) A change in raw materials or operators

Question 14

process that is in six-sigma control will produce no more than two defects out of every million units.

Accepted Answer

A) True 
 B)False

Question 15

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.Which of the following is your LCL?

Accepted Answer

A) 36 
B) 24 
C) 9.68 
D) 16.79 
E) 30.32 
A) 36 
B) 24 
C) 9.68 
D) 16.79 
E) 30.32

Question 16

For which of the following should we use a "p" chart to monitor process quality?

Accepted Answer

A) The dimensions of brick entering a kiln 
B) Lengths of boards cut in a mill 
C) The weight of fluid in a container 
D) Grades in a freshman "pass/fail" course 
E) Temperatures in a classroom 
A) The dimensions of brick entering a kiln 
B) Lengths of boards cut in a mill 
C) The weight of fluid in a container 
D) Grades in a freshman "pass/fail" course 
E) Temperatures in a classroom

Question 17

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

Accepted Answer

A) Run charts 
B) Pass charts 
C) Cause-and-effect diagrams 
D) Flowcharts 
E) Pareto charts 
A) Run charts 
B) Pass charts 
C) Cause-and-effect diagrams 
D) Flowcharts 
E) Pareto charts

Question 18

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran,had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

Accepted Answer

A) Fourteen steps for quality management 
B) Quality is free 
C) Customer focus 
D) Zero defects 
E) Six-sigma 
A) Fourteen steps for quality management 
B) Quality is free 
C) Customer focus 
D) Zero defects 
E) Six-sigma

Question 19

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A) To encourage the spread of statistical quality control 
B) To improve human resource development and management in manufacturing 
C) To help companies review and structure their quality programs. 
D) To prove that American firms were competitive in quality 
E) To emphasize the use of quantitative methods in process management 
A) To encourage the spread of statistical quality control 
B) To improve human resource development and management in manufacturing 
C) To help companies review and structure their quality programs. 
D) To prove that American firms were competitive in quality 
E) To emphasize the use of quantitative methods in process management

Question 20

quality guru named Joseph M.Juran defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Variation that is inherent in a production process itself is called common variation.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

quality guru named Philip Crosby defined quality as conformance to requirements.

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

The International Organization for Standardization (ISO)is a specialized international agency recognized by affiliates in more than 160 countries.

Which of the following are basic assumptions that justify an analysis of the costs of quality?

If there are 120 total defects from 10 samples,each sample consisting of 10 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Which of the following is a dimension of design quality?

In acceptance sampling,the number of units in the sample (n)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha),and the probability of accepting a low quality lot (beta).

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following are reasons that the process being monitored with the chart should be investigated?

process that is in six-sigma control will produce no more than two defects out of every million units.

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.Which of the following is your LCL?

For which of the following should we use a "p" chart to monitor process quality?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran,had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

quality guru named Joseph M.Juran defined quality as fitness for use.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters

Exam 10: Quality Management and Six-Sigma Supply Chain Processes and Analytics

Variation that is inherent in a production process itself is called common variation.

"Quality at the source" refers to the degree to which a product or service design specifications are met.

quality guru named Philip Crosby defined quality as conformance to requirements.

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

The International Organization for Standardization (ISO)is a specialized international agency recognized by affiliates in more than 160 countries.

Which of the following are basic assumptions that justify an analysis of the costs of quality?

If there are 120 total defects from 10 samples,each sample consisting of 10 individual items in a production process,which of the following is the fraction defective that can be used in a "p" chart for quality control purposes?

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Failure mode and effect analysis is used in six-sigma projects.It involves which of the following?

Which of the following is a dimension of design quality?

In acceptance sampling,the number of units in the sample (n)is determined by the interaction of the acceptable quality level (AQL),the lot tolerance percent defective (LTPD),the probability of rejecting a high quality lot (alpha),and the probability of accepting a low quality lot (beta).

Quality control charts usually have a central line and upper and lower control limit lines.Which of the following are reasons that the process being monitored with the chart should be investigated?

process that is in six-sigma control will produce no more than two defects out of every million units.

You are developing an "X-bar" chart based on sample means.You know the standard deviation of the sample means is 4,the desired confidence level is 99 percent,and the average of the sample means is 20.Which of the following is your LCL?

For which of the following should we use a "p" chart to monitor process quality?

Which of the following is not an analytical tool used in six-sigma quality improvement programs?

The philosophical leaders of the quality movement,Philip Crosby,W.Edwards Deming,and Joseph M.Juran,had the same general message about what it took to achieve outstanding quality.Which of the following was part of that message?

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

quality guru named Joseph M.Juran defined quality as fitness for use.

Operations and Supply Chain Management

Strategy and Sustainability

Forecasting

Strategic Capacity Management

PART-A: Learning Curves

Projects Manufacturing and Service Processes

Manufacturing Processes

PART-A: Break-Even Analysis

Service Processes

Sales and Operations Planning

Material Requirements Planning

Inventory Management

Lean Supply Chains

Global Sourcing and Procurement

Location, Logistics and Distribution

Filters