Exam 1: Operations and Supply Chain Management

A worker can be efficient without being effective.

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Although planning involves determining how the various supply chain processes (sourcing,making,delivering,and returning)will be met,planning itself is not considered a supply chain process.

Operations and supply chain processes can be conveniently categorized as planning,sourcing,making,and delivering.

Returning involves processes for receiving worn-out,defective,and excess products back from customers but does not involve support for customers who have problems with the product.

Services are defined and evaluated as a package of features that affect the five senses.

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

One reason for studying operations and supply chain management (OSCM)is which of the following?

Efficiency means doing the right things to create the most value for the company.

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Central to the concept of operations strategy are the concepts of operations focus and trade-offs.

Operations and supply chain management is defined as the design,operation,and improvement of the systems that create and deliver the firm's primary products and services.

In contrast to careers in finance and marketing,careers in OSCM involve hands-on involvement with people and processes.

Services are homogeneous.

The approach that advocates making revolutionary changes as opposed to evolutionary changes is called "business process reengineering."

Which of the following is not a characteristic that distinguishes services from goods?

Use of systems like point-of-sale,radio-frequency identification tags,bar-code scanners,and automatic recognition has made it more difficult to understand what all the information is saying.

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.

Sustainability is the ability to maintain profits in a system.

What kind of product is defined by a set of intangible features?