Question 1

Demeaning messages create barriers between people,but the barriers do not remain in place for a long period of time.

Accepted Answer

A) True 
 B)False  False

Question 2

People view the world through different lenses shaped by our accumulated perceptions,attitudes,beliefs,and interpretations.

Accepted Answer

A) True 
 B)False  True

Question 3

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

Accepted Answer

A)  Actual noise 
B)  Social noise 
C)  Social pressure 
D)  Actual pressure 
A)  Actual noise 
B)  Social noise 
C)  Social pressure 
D)  Actual pressure

Question 5

Sandeep acknowledges cultural differences but trivializes them,believing that human similarities far outweigh any differences.Which of the following types of thinking does he have?

Accepted Answer

A)  Ethnocentric 
B)  Geocentric 
C)  Ethnorelative 
D)  Polycentric 
A)  Ethnocentric 
B)  Geocentric 
C)  Ethnorelative 
D)  Polycentric

Question 6

Body language is also known as:

Accepted Answer

A)  Paralinguistics 
B)  Occulesics 
C)  Linguistics 
D)  Kinesics 
A)  Paralinguistics 
B)  Occulesics 
C)  Linguistics 
D)  Kinesics

Question 7

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

Accepted Answer

A)  People are faced with multiple goals 
B)  Relationships are tenuous 
C)  Front-line positions are threatened 
D)  Conditions are likely to change 
A)  People are faced with multiple goals 
B)  Relationships are tenuous 
C)  Front-line positions are threatened 
D)  Conditions are likely to change

Question 8

Detail the best practices for oral communication.When should it be used? When should it be avoided? Discuss,providing relevant examples where appropriate.

Accepted Answer

The answer of Detail the best practices for oral communication.When...

Question 9

The formal character of written communication is considered appropriate for all types of messages.

Accepted Answer

A) True 
 B)False

Question 10

The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.

Accepted Answer

A) True 
 B)False

Question 11

According to your textbook,out of the time people spend on communication,about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.

Accepted Answer

A)  40%; 60% 
B)  50%; 50% 
C)  60%; 40% 
D)  70%; 30% 
A)  40%; 60% 
B)  50%; 50% 
C)  60%; 40% 
D)  70%; 30%

Question 12

According to Carl Rogers,the main obstacle to effective communication is people's tendency to evaluate.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is a potential pitfall of self-disclosure?

Accepted Answer

A)  Efforts might be seen as inappropriate 
B)  Efforts might be seen as manipulative 
C)  People might react defensively 
D)  All of the above 
A)  Efforts might be seen as inappropriate 
B)  Efforts might be seen as manipulative 
C)  People might react defensively 
D)  All of the above

Question 14

Which of the following is a characteristic of supportive communication?

Accepted Answer

A)  Problem oriented, not person oriented 
B)  Owned, not disowned 
C)  Two-way, not one-way 
D)  All of the above 
A)  Problem oriented, not person oriented 
B)  Owned, not disowned 
C)  Two-way, not one-way 
D)  All of the above

Question 15

The key to effective persuasion is the ________ of the source.

Accepted Answer

A)  Position 
B)  Credibility 
C)  Authority 
D)  Sincerity 
A)  Position 
B)  Credibility 
C)  Authority 
D)  Sincerity

Question 16

A helping relationship where one hires a management consultant is known as:

Accepted Answer

A)  Informal 
B)  Semi-formal 
C)  Formal 
D)  None of the above 
A)  Informal 
B)  Semi-formal 
C)  Formal 
D)  None of the above

Question 17

Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?

Accepted Answer

When exploring the communication process

Question 18

Brenda often tries to make herself look good by making others look bad.This type of communication is known as:

Accepted Answer

A)  One-upmanship 
B)  Falsehoods 
C)  Put-downs 
D)  Defensive 
A)  One-upmanship 
B)  Falsehoods 
C)  Put-downs 
D)  Defensive

Question 19

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

Accepted Answer

A)  Personal counseling 
B)  Conducting effective meetings 
C)  Writing memos 
D)  Disciplining employees 
A)  Personal counseling 
B)  Conducting effective meetings 
C)  Writing memos 
D)  Disciplining employees

Question 20

________ behavior occurs when a person feels or anticipates some sort of threat.

Accepted Answer

A)  Stereotyping 
B)  Offensive 
C)  Threatening 
D)  Defensive 
A)  Stereotyping 
B)  Offensive 
C)  Threatening 
D)  Defensive

Demeaning messages create barriers between people,but the barriers do not remain in place for a long period of time.

People view the world through different lenses shaped by our accumulated perceptions,attitudes,beliefs,and interpretations.

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

Sandeep acknowledges cultural differences but trivializes them,believing that human similarities far outweigh any differences.Which of the following types of thinking does he have?

Body language is also known as:

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

Detail the best practices for oral communication.When should it be used? When should it be avoided? Discuss,providing relevant examples where appropriate.

The formal character of written communication is considered appropriate for all types of messages.

The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.

According to your textbook,out of the time people spend on communication,about of that time is spent on sending messages and about is spent on receiving messages.

According to Carl Rogers,the main obstacle to effective communication is people's tendency to evaluate.

Which of the following is a potential pitfall of self-disclosure?

Which of the following is a characteristic of supportive communication?

The key to effective persuasion is the ________ of the source.

A helping relationship where one hires a management consultant is known as:

Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?

Brenda often tries to make herself look good by making others look bad.This type of communication is known as:

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

________ behavior occurs when a person feels or anticipates some sort of threat.

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Working in Groups and Teams

Managing Conflict

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 9: Communicating Effectively With Others

Demeaning messages create barriers between people,but the barriers do not remain in place for a long period of time.

People view the world through different lenses shaped by our accumulated perceptions,attitudes,beliefs,and interpretations.

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

Sandeep acknowledges cultural differences but trivializes them,believing that human similarities far outweigh any differences.Which of the following types of thinking does he have?

Body language is also known as:

Which of the following is NOT a condition under which people are likely to use strategic ambiguity?

Detail the best practices for oral communication.When should it be used? When should it be avoided? Discuss,providing relevant examples where appropriate.

The formal character of written communication is considered appropriate for all types of messages.

The greater the discrepancy in clout between the influencer and the target,the greater the likelihood that hard tactics will be used.

According to your textbook,out of the time people spend on communication,about ________ of that time is spent on sending messages and about ________ is spent on receiving messages.

According to Carl Rogers,the main obstacle to effective communication is people's tendency to evaluate.

Which of the following is a potential pitfall of self-disclosure?

Which of the following is a characteristic of supportive communication?

The key to effective persuasion is the ________ of the source.

A helping relationship where one hires a management consultant is known as:

Discuss some of the key issues to keep in mind when exploring the communication process.What are some potential pitfalls?

Brenda often tries to make herself look good by making others look bad.This type of communication is known as:

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

________ behavior occurs when a person feels or anticipates some sort of threat.

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Working in Groups and Teams

Managing Conflict

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

According to your textbook,out of the time people spend on communication,about of that time is spent on sending messages and about is spent on receiving messages.