Exam 14: Managing Behavior in the Public Interest

In the public sector we should manage our own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of ________.

Productivity improvement,process reengineering,and performance measurement are seen as important tools in designing ________.

In a public setting,our own behavior,and our attempts to influence the behavior of others,must always be reduced to focus on meeting public objectives and community needs.

In the New Public Service,the notion that solving problems requires citizens and communities be engaged in implementing policies is an example of:

Public administrators should create efficiencies by ________ and ________ out functions,and concentrating on accountability and high performance.

Public administration need not develop opportunities for employees and citizens to affirm and act on public service motives and values.

The new public service emphasizes the importance of:

Citizens,unlike business customers,are committed to matters that go beyond their short-term interests and are willing to assume ________ for what happens in their neighborhoods and communities.

How can one manage their own behavior and influence the behavior of others in a manner that is consistent with the public interest and the values of democratic governance? Be sure to include motivation,communication,and leadership strategies,among other things,in your discussion.

Despite the conventional wisdom that public employees crave the security and structure of bureaucratic jobs,public servants are people who are motivated by their desire to make a difference in the lives of others.

The problems facing society and our communities today can be solved by public servants and public organizations if they are allowed to act alone without public interference.

One of the main tenets of the new public service is:

Enhancing governmental performance should be considered within the normative context of non-democratic values.

Public servants are more likely to treat citizens with respect if they also are treated with respect by those who manage public agencies.

The new public service begins with the idea that democratic principles and the following values are paramount.

The public interest is the result of a dialogue about shared values rather than the ________ of individual self-interests.

Discuss the main tenets of the "new public service".How do they differ from traditional models?

Describe the "new public service,and how it has evolved.

The public service should discourage creating processes and arenas in which citizens can engage with one another.

Public administrators should see themselves as public ________.