Question 1

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Accepted Answer

A) True 
 B)False

Question 2

In the classic formulation of communication,communication is successful when the ________ understands what the ________ intended.

Accepted Answer

A)  Sender; receiver 
B)  Receiver; sender 
C)  Listener; speaker 
D)  Speaker; listener 
A)  Sender; receiver 
B)  Receiver; sender 
C)  Listener; speaker 
D)  Speaker; listener

Question 3

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

Accepted Answer

A)  Misunderstanding 
B)  Distortion 
C)  Misrepresentation 
D)  None of the above 
A)  Misunderstanding 
B)  Distortion 
C)  Misrepresentation 
D)  None of the above

Question 4

Compare and contrast the different forms of specialized communication.How should each be used? Discuss,providing relevant examples where appropriate.

Accepted Answer

The answer of Compare and contrast the different forms of...

Question 5

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

Accepted Answer

A)  Courtesy 
B)  Clearness 
C)  Confidence 
D)  Correctness 
A)  Courtesy 
B)  Clearness 
C)  Confidence 
D)  Correctness

Question 6

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Accepted Answer

A) True 
 B)False

Question 7

Supportive communication involves listening carefully and receiving feedback from the other person.

Accepted Answer

A) True 
 B)False

Question 8

Provide three examples of communication failures,listing what the manager might say,what they really meant,and what their employee heard.What are the potential consequences for each of your examples of miscommunication?

Accepted Answer

Example 1:
Manager: "I need this report

Question 9

Variation in our tone of voice or in its pitch,expression,or rate of speed is known as:

Accepted Answer

A) Paralinguistics 
B) Occulesics 
C) Linguistics 
D) Kinesics 
A) Paralinguistics 
B) Occulesics 
C) Linguistics 
D) Kinesics

Question 10

Women are more cooperative and team oriented than men in the workplace.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

Accepted Answer

A)  Playing sports 
B)  Exclusion from the "good old boys" network 
C)  Going to lunch with the "right" crowd 
D)  All of the above 
A)  Playing sports 
B)  Exclusion from the "good old boys" network 
C)  Going to lunch with the "right" crowd 
D)  All of the above

Question 12

What is the work-life balance? Does it affect the ability of woman to have a strong presence in an organization? Why or why not?

Accepted Answer

Work-life balance refers to the equilibr

Question 13

Which of the following is a NOT a characteristic of supportive communication?

Accepted Answer

A)  Validating, not demeaning 
B)  Descriptive, not evaluative 
C)  General, not specific 
D)  Conjunctive, not disjunctive 
A)  Validating, not demeaning 
B)  Descriptive, not evaluative 
C)  General, not specific 
D)  Conjunctive, not disjunctive

Question 14

People from North America and Europe tend to ________ eye contact when speaking with others,whereas people from Asia ________ eye contact.

Accepted Answer

A)  Encourage; discourage 
B)  Maintain; avoid 
C)  encourage; discourage 
D)  Avoid; maintain 
A)  Encourage; discourage 
B)  Maintain; avoid 
C)  encourage; discourage 
D)  Avoid; maintain

Question 15

According to your textbook,people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.

Accepted Answer

A)  500; 150 
B)  150; 500 
C)  450; 200 
D)  200; 450 
A)  500; 150 
B)  150; 500 
C)  450; 200 
D)  200; 450

Question 16

________ statements clearly relate to what was said previously and move the conversation forward.

Accepted Answer

A)  Disjunctive 
B)  Injunctive 
C)  Adjunctive 
D)  Conjunctive 
A)  Disjunctive 
B)  Injunctive 
C)  Adjunctive 
D)  Conjunctive

Question 17

Discuss the components of supportive communication.Provide examples to support your discussion.

Accepted Answer

The answer of Discuss the components of supportive communication.Provide examples...

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

In the classic formulation of communication,communication is successful when the understands what the intended.

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

Compare and contrast the different forms of specialized communication.How should each be used? Discuss,providing relevant examples where appropriate.

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Supportive communication involves listening carefully and receiving feedback from the other person.

Provide three examples of communication failures,listing what the manager might say,what they really meant,and what their employee heard.What are the potential consequences for each of your examples of miscommunication?

Variation in our tone of voice or in its pitch,expression,or rate of speed is known as:

Women are more cooperative and team oriented than men in the workplace.

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

What is the work-life balance? Does it affect the ability of woman to have a strong presence in an organization? Why or why not?

Which of the following is a NOT a characteristic of supportive communication?

People from North America and Europe tend to eye contact when speaking with others,whereas people from Asia eye contact.

According to your textbook,people in the United States think at a rate of about words per minute and speak at a rate of about words per minute.

________ statements clearly relate to what was said previously and move the conversation forward.

Discuss the components of supportive communication.Provide examples to support your discussion.

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Working in Groups and Teams

Managing Conflict

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 9: Communicating Effectively With Others

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

In the classic formulation of communication,communication is successful when the ________ understands what the ________ intended.

________ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

Compare and contrast the different forms of specialized communication.How should each be used? Discuss,providing relevant examples where appropriate.

Which of the following is NOT one of the "six C's" developed for effective managerial writing?

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Supportive communication involves listening carefully and receiving feedback from the other person.

Provide three examples of communication failures,listing what the manager might say,what they really meant,and what their employee heard.What are the potential consequences for each of your examples of miscommunication?

Variation in our tone of voice or in its pitch,expression,or rate of speed is known as:

Women are more cooperative and team oriented than men in the workplace.

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

What is the work-life balance? Does it affect the ability of woman to have a strong presence in an organization? Why or why not?

Which of the following is a NOT a characteristic of supportive communication?

People from North America and Europe tend to ________ eye contact when speaking with others,whereas people from Asia ________ eye contact.

According to your textbook,people in the United States think at a rate of about ________ words per minute and speak at a rate of about ________ words per minute.

________ statements clearly relate to what was said previously and move the conversation forward.

Discuss the components of supportive communication.Provide examples to support your discussion.

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Working in Groups and Teams

Managing Conflict

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

In the classic formulation of communication,communication is successful when the understands what the intended.

People from North America and Europe tend to eye contact when speaking with others,whereas people from Asia eye contact.

According to your textbook,people in the United States think at a rate of about words per minute and speak at a rate of about words per minute.