Question 1

We will most likely adopt a(n)________ style if we have a low concern for self and high concern for others.

Accepted Answer

A)  Dominating 
B)  Avoiding 
C)  Compromising 
D)  Obliging 
A)  Dominating 
B)  Avoiding 
C)  Compromising 
D)  Obliging D

Question 2

Discuss the various sources of conflict.Which are easiest to resolve and which are the most difficult?

Accepted Answer

Varies

Question 3

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Accepted Answer

A)  Attribution theory 
B)  Systems theory 
C)  Social exchange theory 
D)  Evaluation theory 
A)  Attribution theory 
B)  Systems theory 
C)  Social exchange theory 
D)  Evaluation theory C

Question 4

Compare and contrast the theories of conflict.What are some advantages and disadvantages of each? Discuss,providing relevant examples where appropriate.

Accepted Answer

The answer of Compare and contrast the theories of conflict.What...

Question 5

Which of the following is a way in which individuals might approach conflict?

Accepted Answer

A)  Competition 
B)  Collaboration 
C)  Avoidance 
D)  All of the above 
A)  Competition 
B)  Collaboration 
C)  Avoidance 
D)  All of the above

Question 6

The avoidance approach to conflict is ________ on assertiveness and ________ on cooperation.

Accepted Answer

A)  Low; low 
B)  High; low 
C)  Low; high 
D)  High; high 
A)  Low; low 
B)  High; low 
C)  Low; high 
D)  High; high

Question 7

According to the attribution theory of conflict,satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

Accepted Answer

A) True 
 B)False

Question 8

What are approaches a manager can use in engaging in constructive conflict?

Accepted Answer

A)  Reflect, get feedback, gradually correct the problem 
B)  Reflect, get feedback, immediately correct the problem 
C)  Conflict is normal but can only be addressed by punishing the initiators 
D)  None of the above 
A)  Reflect, get feedback, gradually correct the problem 
B)  Reflect, get feedback, immediately correct the problem 
C)  Conflict is normal but can only be addressed by punishing the initiators 
D)  None of the above

Question 9

Describe the stages of conflict.What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss,providing relevant examples where appropriate.

Accepted Answer

The answer of Describe the stages of conflict.What occurs at...

Question 10

Which of the following are considered the main types of conflicts encountered by public managers?

Accepted Answer

A)  Intrapersonal, interpersonal, intergroup, and intragroup 
B)  Intrapersonal, interpersonal, intergroup, and team conflict 
C)  Intrapersonal, interpersonal, team, and generational 
D)  None of the above 
A)  Intrapersonal, interpersonal, intergroup, and intragroup 
B)  Intrapersonal, interpersonal, intergroup, and team conflict 
C)  Intrapersonal, interpersonal, team, and generational 
D)  None of the above

Question 11

"Principled" negotiation among parties contrasts with "positional" negotiation by:

Accepted Answer

A)  Separating people from the problem 
B)  Asking the why and why not questions 
C)  Brainstorming solutions 
D)  All of the above 
A)  Separating people from the problem 
B)  Asking the why and why not questions 
C)  Brainstorming solutions 
D)  All of the above

Question 12

People tend to give reasons such as unstable causes,judgments,and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Accepted Answer

A) True 
 B)False

Question 13

Conflict can be extremely beneficial to the workplace.

Accepted Answer

A) True 
 B)False

Question 14

Generational differences are a potential source of conflict in the work place.

Accepted Answer

A) True 
 B)False

Question 15

Becky tends to focus on what she has given up rather than on what has been gained.What is most likely her approach to conflict?

Accepted Answer

A)  Compromise 
B)  Avoidance 
C)  Accommodation 
D)  Collaboration 
A)  Compromise 
B)  Avoidance 
C)  Accommodation 
D)  Collaboration

Question 16

Discuss the common mistakes in negotiation.Why are good listening skills important in negotiations?

Accepted Answer

Common mistakes in negotiation include:

Question 17

Social service organizations with workers with heavy caseloads have unusually high turnover rates.This is an example of which of the following sources of conflict?

Accepted Answer

A)  Personal differences 
B)  Information deficiencies 
C)  Role incompatibility 
D)  Environmental stress 
A)  Personal differences 
B)  Information deficiencies 
C)  Role incompatibility 
D)  Environmental stress

Question 18

According to Wagner and Hollenbeck,which of the following is a benefit of conflict?

Accepted Answer

A)  Conflict lessens social tensions 
B)  Conflict supplies feedback 
C)  Conflict helps to stimulate innovation 
D)  All of the above 
A)  Conflict lessens social tensions 
B)  Conflict supplies feedback 
C)  Conflict helps to stimulate innovation 
D)  All of the above

Question 19

While Nelson Mandela served as a political prisoner and then as president of South Africa,he exhibited the conflict-management strategy of domination.

Accepted Answer

A) True 
 B)False

Question 20

The competition approach to conflict is low on assertiveness and low on cooperation.

Accepted Answer

A) True 
 B)False

We will most likely adopt a(n)________ style if we have a low concern for self and high concern for others.

Discuss the various sources of conflict.Which are easiest to resolve and which are the most difficult?

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Compare and contrast the theories of conflict.What are some advantages and disadvantages of each? Discuss,providing relevant examples where appropriate.

Which of the following is a way in which individuals might approach conflict?

The avoidance approach to conflict is on assertiveness and on cooperation.

According to the attribution theory of conflict,satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

What are approaches a manager can use in engaging in constructive conflict?

Describe the stages of conflict.What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss,providing relevant examples where appropriate.

Which of the following are considered the main types of conflicts encountered by public managers?

"Principled" negotiation among parties contrasts with "positional" negotiation by:

People tend to give reasons such as unstable causes,judgments,and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Conflict can be extremely beneficial to the workplace.

Generational differences are a potential source of conflict in the work place.

Becky tends to focus on what she has given up rather than on what has been gained.What is most likely her approach to conflict?

Discuss the common mistakes in negotiation.Why are good listening skills important in negotiations?

Social service organizations with workers with heavy caseloads have unusually high turnover rates.This is an example of which of the following sources of conflict?

According to Wagner and Hollenbeck,which of the following is a benefit of conflict?

While Nelson Mandela served as a political prisoner and then as president of South Africa,he exhibited the conflict-management strategy of domination.

The competition approach to conflict is low on assertiveness and low on cooperation.

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

Exam 11: Managing Conflict

We will most likely adopt a(n)________ style if we have a low concern for self and high concern for others.

Discuss the various sources of conflict.Which are easiest to resolve and which are the most difficult?

Which of the following theories of conflict holds that people evaluate their interpersonal relationships in terms of their value?

Compare and contrast the theories of conflict.What are some advantages and disadvantages of each? Discuss,providing relevant examples where appropriate.

Which of the following is a way in which individuals might approach conflict?

The avoidance approach to conflict is ________ on assertiveness and ________ on cooperation.

According to the attribution theory of conflict,satisfied individuals are more likely to attribute the causes of their problems to flaws in other parties or in their situations.

What are approaches a manager can use in engaging in constructive conflict?

Describe the stages of conflict.What occurs at each stage? How can conflict be managed effectively during each of the stages? Discuss,providing relevant examples where appropriate.

Which of the following are considered the main types of conflicts encountered by public managers?

"Principled" negotiation among parties contrasts with "positional" negotiation by:

People tend to give reasons such as unstable causes,judgments,and environmental conditions rather than recognize that their own behavior is contributing to the conflicts.

Conflict can be extremely beneficial to the workplace.

Generational differences are a potential source of conflict in the work place.

Becky tends to focus on what she has given up rather than on what has been gained.What is most likely her approach to conflict?

Discuss the common mistakes in negotiation.Why are good listening skills important in negotiations?

Social service organizations with workers with heavy caseloads have unusually high turnover rates.This is an example of which of the following sources of conflict?

According to Wagner and Hollenbeck,which of the following is a benefit of conflict?

While Nelson Mandela served as a political prisoner and then as president of South Africa,he exhibited the conflict-management strategy of domination.

The competition approach to conflict is low on assertiveness and low on cooperation.

Organizational Behavior As a Way of Thinking

Knowing and Managing Yourself

Fostering Creativity and Innovation

Managing Stress

Decision Making

Motivation and Engagement

Leadership in Public Organizations

Power and Organizational Politics

Communicating Effectively With Others

Working in Groups and Teams

Organizational Change

Representing the Organization on the Outside

Managing Behavior in the Public Interest

Filters

The avoidance approach to conflict is on assertiveness and on cooperation.