Exam 14: Managing Behavior in the Public Interest

In the context of the "new public service" what is the significance of serving citizens and not treating them as customers?

What is the importance of valuing citizenship and public service above entrepreneurship?

How can one manage organizational behavior in a manner that respects the rights of the individual,adheres to democratic principles,and engenders trust,commitment,and involvement?

As our nation becomes more ________ and we increasingly interact with other nations around the globe,it is imperative that public administrators become culturally competent so as to better understand and serve the changing needs of communities and citizens.

Which of the following is NOT a main tenet of the new public service?

Economic efficiencies may be created by privatizing and contracting out functions.

The type of unethical behavior that involves deception,threats,fear,secrecy,and dishonesty are known as:

The new public service suggests that systems are likely to fail in the long term if insufficient attention is paid to the values and interests of individual members of an organization.

What are some challenges that are faced by public servants in being accountable to the general public?

According to the tenet "the public interest is the aim,not the by-product",the goal is the creation of shared ________ and shared responsibilities.

Policies and programs meeting public needs can be achieved most effectively and responsibly through ________ and ________.

If productivity is the key that propels an organization into profitability,why is it that in the new public service,we should value people and not just productivity?