Exam 13: Managing Human Resources

Despite the legal framework in Canada,there continues to be disagreement as to what specifically constitutes sexual harassment.

The process by which managers ensure that they have the right number and kinds of capable people in the right places and at the right times is known as ________.

One of the first activities of the human resource management process involves ________.

Denise has been asked by her boss, Stephen, the vice-president of human resources, to review the selection methods their firm has been using and to recommend improvements for future recruiting. It seems that recent hires have not been working out, and this has caused friction between the human resources department and the front-line managers who have to utilize the talent sent to them. In addition, there was currently a need to hire some top executives in the company, and due to the responsibility these positions carry, Stephen wanted to ensure they selected the best possible candidates. -A job analysis reveals that the front-line employees are performing routine work.Denise recommends ________ as a selection device because they are the most valid predictor for this type of work.

Which of the following decruitment methods is accomplished by not filling openings created by normal retirements?

Tests of intellectual ability,spatial and mechanical ability,perceptual accuracy,and motor ability are moderately valid predictors for which jobs?

A job description states the minimum qualifications that a person must possess to perform a given job successfully.

In a short essay,describe the essential components of the human resource planning process.Give examples where appropriate to illustrate your answer.

What is one advantage of using professional recruiting organizations as a source of potential job candidates?

Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods. -Wade is concerned about reports that his sales representatives are unreasonably demanding on sales administration staff and customer service personnel.Although Wade knows that one salesperson in particular can be very difficult to deal with,he believes that the rest are being unfairly portrayed.With management's approval Wade administers a survey to sales administration and customer service staff,asking them to respond to items that reflect the actual job behaviours of sales employees from all four regions.The surveys are randomized to eliminate potential biases.He then compares his region's evaluation against that of the others.This is most similar to which performance appraisal method?

Downturn in the economy of one country has negligible effect on the human resources markets globally.

To use a physical exam as a selection device,a company must ________.

Denise has been asked by her boss, Stephen, the vice-president of human resources, to review the selection methods their firm has been using and to recommend improvements for future recruiting. It seems that recent hires have not been working out, and this has caused friction between the human resources department and the front-line managers who have to utilize the talent sent to them. In addition, there was currently a need to hire some top executives in the company, and due to the responsibility these positions carry, Stephen wanted to ensure they selected the best possible candidates. -Which of the following selection devices would be the most valid predictor for the executive positions?

Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods. -Six months into Wade's tenure as regional sales manager,he hosts his first regional sales meeting.During the course of the meeting,Wade meets individually with each of his employees and shows them a chart of their sales numbers for each month compared to their budgeted quota for the year to date.Additionally,Wade and each employee set mutually agreed upon,off-budget goals for the remaining six months of the fiscal year.This is most representative of which performance appraisal method?

In which of the following traditional training methods are employees made to work at different jobs in a particular area in order to get exposure to a variety of tasks?

In a short essay,explain what "decruitment" is and describe the various decruitment options.

Wade McKenzie is a new sales manager for The Medi-Mac Group, a medical supply company based in Ontario. Wade was hired from within the firm and he is now supervising many of the people he formerly worked with, including two friends with whom he competed for his new job. As a result, Wade is concerned about potential problems stemming from the performance evaluation process, and is conducting research on the advantages and disadvantages of various methods. -After the New Year Wade schedules a day to travel with each of his sales reps.He presents them with their bonus cheques from the preceding year.He confidentially shares with each of them a report that he recently received from top management.This report provides a comparison of regional performance,based upon percentage of quota met for each quarter and the entire year.Additionally,individual salespeople are compared on a bar graph with their peers within the region and corporate-wide,for each quarter and the year.Finally,each employee is ranked on a percentile scale,indicating their relative performance for the year.Wade must provide management with a report offering reasons for poor performance and suggesting corrective actions.This is most representative of which performance appraisal technique?

Which performance appraisal method compares employees with one another?

Steven is hired to manage the human resources department of a local manufacturing company. Unfortunately, the company has a reputation among workers of being the firm "where you work until you find your next job." Employee turnover is high and morale is low. Steven is determined to change the situation by turning the organization's human resources into a competitive advantage and a source of pride for the firm. -Steven believes that part of the reason for the high turnover is that individual jobs are very poorly defined.Employees are not sure of what is expected of them,and performance standards are unequal between regions and functions.Steven conducts a job ________ for each position,defining all the activities and behaviours necessary to perform them.

Ken is manager of recruitment at PASA Corporation. Business is booming, and the vice-president of human resources has asked Ken to hire 20 new employees by the end of the month. He tells Ken, "I don't care where you find them, just try to get some people in here who will do a good job!" Ken considers the various sources of job candidates and wonders which one will produce the best applicants on such short notice. -PASA has a good corporate culture and many hardworking employees.Ken ponders,"perhaps the best way to get more of the same is through ________.We may not increase diversity,but we will probably attract the best candidates!"