Question 1

All teams naturally complete the five stages of development.

Accepted Answer

A) True 
 B)False  False

Question 2

Under __________,employees receive stock shares or the value of the stock upon retiring or leaving the company.

Accepted Answer

A) treasury bills 
B) stock certificates 
C) ESOPs 
D) stock options 
A) treasury bills 
B) stock certificates 
C) ESOPs 
D) stock options D

Question 3

Team cohesiveness does not often affect morale.

Accepted Answer

A) True 
 B)False  False

Question 4

Two people are having a conversation and are standing about six feet apart.What zone are they in?

Accepted Answer

A) public zone 
B) social zone 
C) personal zone 
D) intimate zone 
A) public zone 
B) social zone 
C) personal zone 
D) intimate zone

Question 5

One technique for increasing employee empowerment is the opportunity for shared decision making authority.

Accepted Answer

A) True 
 B)False

Question 6

Denise uses lots of gestures and facial expressions when communicating.These are examples of _____________ communication.

Accepted Answer

A) informal 
B) oral 
C) formal 
D) nonverbal 
A) informal 
B) oral 
C) formal 
D) nonverbal

Question 7

Kathy sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Kathy is very specific about the materials she needs in order to avoid confusion.As the sender,is Kathy is ________.

Accepted Answer

A) providing a context for the message 
B) encoding the message 
C) decoding the message 
D) eliminating the message's noise 
A) providing a context for the message 
B) encoding the message 
C) decoding the message 
D) eliminating the message's noise

Question 8

All of the following are examples of nonverbal communication EXCEPT:

Accepted Answer

A) informal speech 
B) eye contact 
C) clothing choices 
D) tone of voice 
A) informal speech 
B) eye contact 
C) clothing choices 
D) tone of voice

Question 9

All teams should include people with similar skills who are committed to a common purpose.

Accepted Answer

A) True 
 B)False

Question 10

Maurice is a member of a semi-permanent team that performs the day-to-day functions of the organization.Maurice is a member of a(n)________ team.

Accepted Answer

A) self-managed 
B) work 
C) problem-solving 
D) cross-functional 
A) self-managed 
B) work 
C) problem-solving 
D) cross-functional

Question 11

Which of the following is considered an upward communication channel?

Accepted Answer

A) completing an employee survey 
B) giving employees policy manuals 
C) posting notices on bulletin boards 
D) reporting news in company newsletters 
A) completing an employee survey 
B) giving employees policy manuals 
C) posting notices on bulletin boards 
D) reporting news in company newsletters

Question 12

Which of the following statements is CORRECTregarding stock option plans?

Accepted Answer

A) They are offered only to top-level executives and members of the board of directors. 
B) If the stock price increases,employees are likely to exercise their option to purchase the stock. 
C) The company holds the stock for the benefit of the employees. 
D) Stock options are provided as a retirement benefit. 
A) They are offered only to top-level executives and members of the board of directors. 
B) If the stock price increases,employees are likely to exercise their option to purchase the stock. 
C) The company holds the stock for the benefit of the employees. 
D) Stock options are provided as a retirement benefit.

Question 13

Under a stock options plan,companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

Accepted Answer

A) True 
 B)False

Question 14

MATCHING
Complete the following using the terms listed.
-_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 15

In the United States,most business conversations occur within which zone?

Accepted Answer

A) intimate zone 
B) personal zone 
C) public zone 
D) social zone 
A) intimate zone 
B) personal zone 
C) public zone 
D) social zone

Question 16

Flexibility is the primary advantage of virtual teams.

Accepted Answer

A) True 
 B)False

Question 17

"Spinning" bad news to make it look better almost always backfires.

Accepted Answer

A) True 
 B)False

Question 18

________ percent of the typical manager's day is spent engaged in communications.

Accepted Answer

A) Less than 25 
B) About 50 
C) About 75 
D) More than 75 
A) Less than 25 
B) About 50 
C) About 75 
D) More than 75

Question 19

MATCHING
Complete the following using the terms listed.
-The meaningful exchange of information through messages is called _____.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 20

During the forming stage,team members focus on solving problems and accomplishing tasks.

Accepted Answer

A) True 
 B)False

All teams naturally complete the five stages of development.

Under __________,employees receive stock shares or the value of the stock upon retiring or leaving the company.

Team cohesiveness does not often affect morale.

Two people are having a conversation and are standing about six feet apart.What zone are they in?

One technique for increasing employee empowerment is the opportunity for shared decision making authority.

Denise uses lots of gestures and facial expressions when communicating.These are examples of _____________ communication.

Kathy sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Kathy is very specific about the materials she needs in order to avoid confusion.As the sender,is Kathy is ________.

All of the following are examples of nonverbal communication EXCEPT:

All teams should include people with similar skills who are committed to a common purpose.

Maurice is a member of a semi-permanent team that performs the day-to-day functions of the organization.Maurice is a member of a(n)________ team.

Which of the following is considered an upward communication channel?

Which of the following statements is CORRECTregarding stock option plans?

Under a stock options plan,companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

MATCHING Complete the following using the terms listed. -_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

In the United States,most business conversations occur within which zone?

Flexibility is the primary advantage of virtual teams.

"Spinning" bad news to make it look better almost always backfires.

________ percent of the typical manager's day is spent engaged in communications.

MATCHING Complete the following using the terms listed. -The meaningful exchange of information through messages is called _____.

During the forming stage,team members focus on solving problems and accomplishing tasks.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Small Business and Forms of Business Ownership

Starting Your Own Business

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

All teams naturally complete the five stages of development.

Under __________,employees receive stock shares or the value of the stock upon retiring or leaving the company.

Team cohesiveness does not often affect morale.

Two people are having a conversation and are standing about six feet apart.What zone are they in?

One technique for increasing employee empowerment is the opportunity for shared decision making authority.

Denise uses lots of gestures and facial expressions when communicating.These are examples of _____________ communication.

Kathy sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Kathy is very specific about the materials she needs in order to avoid confusion.As the sender,is Kathy is ________.

All of the following are examples of nonverbal communication EXCEPT:

All teams should include people with similar skills who are committed to a common purpose.

Maurice is a member of a semi-permanent team that performs the day-to-day functions of the organization.Maurice is a member of a(n)________ team.

Which of the following is considered an upward communication channel?

Which of the following statements is CORRECTregarding stock option plans?

Under a stock options plan,companies give employees the option to purchase a specified amount of company stock at a given price within a given time period.

MATCHING Complete the following using the terms listed. -_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

In the United States,most business conversations occur within which zone?

Flexibility is the primary advantage of virtual teams.

"Spinning" bad news to make it look better almost always backfires.

________ percent of the typical manager's day is spent engaged in communications.

MATCHING Complete the following using the terms listed. -The meaningful exchange of information through messages is called _____.

During the forming stage,team members focus on solving problems and accomplishing tasks.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Small Business and Forms of Business Ownership

Starting Your Own Business

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters