Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

What is meant by team cohesiveness?

MATCHING Complete the following using the terms listed. -The skill of receiving a message and interpreting its genuine meaning is _____.

Describe the communication process.How does noise interfere with the communication process?

The communication _______ composes the message.

Lucy is a manager who regularly communicates company news with her employees via e-mail.This is an example of a(n)________ communication channel.

Typically,when a problem is solved,a problem-solving team disbands,but in some cases,it may develop a more permanent role within the firm.

MATCHING Complete the following using the terms listed. -_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.

An annual report to shareholders is an example of external communication.

Explain the importance of the storming stage of team development.

________ listening is the basis for effective communication.

What does high-context culture mean? Provide an example of how an American business person should conduct business in a high-context culture.

Customer orders are considered to be an internal communication.

MATCHING Complete the following using the terms listed. -During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

Define cross-functional teams and explain the emphasis on communication.

Concerning the grapevine,all of the following statements are correct EXCEPT:

Feedback is crucial in determining whether a message was decoded properly.

When speaking during business conversations,Americans tend to stand closer together than Latin Americans.

E-mail is considered one of the most secure forms of communication.

Tom is an operating room nurse and notices the head surgeon is exhausted and disoriented.Tom decides to speak up,even though his actions defy the team ________ that surgeons outrank nurses.