Question 1

Explain the four types of listening behaviors.

Accepted Answer

Cynical listening is a defensive type of

Question 2

MATCHING
Complete the following using the terms listed.
-A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 3

Silvia likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Accepted Answer

A) True 
 B)False

Question 4

Joan wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Joan is trying to promote ________.

Accepted Answer

A) empowerment 
B) team norm 
C) team cohesiveness 
D) external communication 
A) empowerment 
B) team norm 
C) team cohesiveness 
D) external communication

Question 5

Jonas' team has reached agreement about the role each member is expected to play.Jonas' team has reached the ________ stage.

Accepted Answer

A) forming 
B) norming 
C) storming 
D) performing 
A) forming 
B) norming 
C) storming 
D) performing

Question 6

Team cohesiveness increases with frequent team member interaction.

Accepted Answer

A) True 
 B)False

Question 7

MATCHING
Complete the following using the terms listed.
-_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 8

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Accepted Answer

A) True 
 B)False

Question 9

Advances in information technology have had little impact on employee empowerment.

Accepted Answer

A) True 
 B)False

Question 10

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

Accepted Answer

A) True 
 B)False

Question 11

MATCHING
Complete the following using the terms listed.
-________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Question 12

Alec and Sal are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Alec and Sal need to resolve their ________ conflict.

Accepted Answer

A) cognitive 
B) mutual 
C) affective 
D) internal 
A) cognitive 
B) mutual 
C) affective 
D) internal

Question 13

When managed properly,the grapevine can be a reliable source of information.

Accepted Answer

A) True 
 B)False

Question 14

During the forming stage,what is the role of the team leader?

Accepted Answer

A) providing time for members to become acquainted 
B) encouraging participation 
C) clarifying team roles 
D) facilitating task accomplishment 
A) providing time for members to become acquainted 
B) encouraging participation 
C) clarifying team roles 
D) facilitating task accomplishment

Question 15

A problem-solving team is temporary.

Accepted Answer

A) True 
 B)False

Question 16

Explain the key differences between employee stock ownership plans and employee stock option plans.

Accepted Answer

Both employee stock ownership plans (ESO

Question 17

Shanta belongs to a team that meets using information technology because they are dispersed across the country.Shanta belongs to a ________ team.

Accepted Answer

A) problem-solving 
B) self-managed 
C) cross-functional 
D) virtual 
A) problem-solving 
B) self-managed 
C) cross-functional 
D) virtual

Question 18

Team norms are ________ and ________ standards of behavior.

Accepted Answer

A) formal;written 
B) informal;written 
C) formal;unwritten 
D) informal;unwritten 
A) formal;written 
B) informal;written 
C) formal;unwritten 
D) informal;unwritten

Question 19

An effective way of empowering employees is to share financial information about the organization with them.

Accepted Answer

A) True 
 B)False

Question 20

MATCHING
Complete the following using the terms listed.
-_____ represents the variances in ability,experience,personality,or any other factor on a team.

Accepted Answer

A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness 
A) low-context culture 
B) affective conflict 
C) performing stage 
D) cross-functional team 
E) noise
F)team norms
G)encoding
H)self-managed team
I)grapevine
J)norming stage
K)team diversity
L)virtual team
M)cognitive conflict
N)external communication
O)listening
P)communication
Q)team cohesiveness

Explain the four types of listening behaviors.

MATCHING Complete the following using the terms listed. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

Silvia likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Joan wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Joan is trying to promote ________.

Jonas' team has reached agreement about the role each member is expected to play.Jonas' team has reached the ________ stage.

Team cohesiveness increases with frequent team member interaction.

MATCHING Complete the following using the terms listed. -_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Advances in information technology have had little impact on employee empowerment.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

MATCHING Complete the following using the terms listed. -________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Alec and Sal are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Alec and Sal need to resolve their ________ conflict.

When managed properly,the grapevine can be a reliable source of information.

During the forming stage,what is the role of the team leader?

A problem-solving team is temporary.

Explain the key differences between employee stock ownership plans and employee stock option plans.

Shanta belongs to a team that meets using information technology because they are dispersed across the country.Shanta belongs to a ________ team.

Team norms are and standards of behavior.

An effective way of empowering employees is to share financial information about the organization with them.

MATCHING Complete the following using the terms listed. -_____ represents the variances in ability,experience,personality,or any other factor on a team.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Small Business and Forms of Business Ownership

Starting Your Own Business

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Exam 9: Top Performance Through Empowerment, Teamwork, and Communication

Explain the four types of listening behaviors.

MATCHING Complete the following using the terms listed. -A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

Silvia likes to send out a weekly e-mail to all her employees discussing the results and challenges for the week.This is an example of an informal communication.

Joan wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Joan is trying to promote ________.

Jonas' team has reached agreement about the role each member is expected to play.Jonas' team has reached the ________ stage.

Team cohesiveness increases with frequent team member interaction.

MATCHING Complete the following using the terms listed. -_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Employees spend a significantly higher amount of time communicating on a daily basis than managers.

Advances in information technology have had little impact on employee empowerment.

All team members should hold themselves mutually responsible and accountable for accomplishing their objectives.

MATCHING Complete the following using the terms listed. -________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Alec and Sal are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Alec and Sal need to resolve their ________ conflict.

When managed properly,the grapevine can be a reliable source of information.

During the forming stage,what is the role of the team leader?

A problem-solving team is temporary.

Explain the key differences between employee stock ownership plans and employee stock option plans.

Shanta belongs to a team that meets using information technology because they are dispersed across the country.Shanta belongs to a ________ team.

Team norms are ________ and ________ standards of behavior.

An effective way of empowering employees is to share financial information about the organization with them.

MATCHING Complete the following using the terms listed. -_____ represents the variances in ability,experience,personality,or any other factor on a team.

The Changing Face of Business

Business Ethics and Social Responsibility

Economic Challenges Facing Contemporary Business

Competing in World Markets

Small Business and Forms of Business Ownership

Starting Your Own Business

Management, Leadership, and the Internal Organization

Human Resource Management: From Recruitment to Labor Relations

Production and Operations Management

Customer-Driven Marketing

Product and Distribution Strategies

Promotion and Pricing Strategies

Using Technology to Manage Information

Understanding Accounting and Financial Statements

The Financial System

Financial Management

Filters

Team norms are and standards of behavior.