Exam 6: Managing Responsibly and Ethically

When DuPont developed a new type of herbicide to help its farmer customers reduce their use of chemicals,they used the ________ approach toward environmental issues.

Vancouver-based Cummins Westport has earned a reputation as a "dark green" company that produces the world's widest range of low-emissions engines for commercial transport applications.Cummins Westport illustrates the ________ approach toward environmental issues.

Which of the following is a basic definition of ethics?

Ethics Training (Scenario) You are an employee of a very large company, Behemoth Inc. Several employees routinely have lunch at a local restaurant where most drink alcoholic beverages before returning to work. In addition to this inappropriate behavior, several male coworkers call female employees "babes" and freely use racial slurs. There have been many complaints and the company has decided to use these issues as ethical training examples. -A key component of any ethics program is employees who act as ________ because they are willing to step forward and expose unethical behaviour.

The social ________ approach to social responsibility is most consistent with the classical view.

________ is an approach to managing in which managers establish and uphold what an organization stands for and believes in.

Which of the following is associated with the classical view of social responsibility?

Socially responsible businesses tend to have weaker long-term economic performance.

In a short essay,compare and contrast the ideas of social obligation,social responsiveness,and social responsibility.

According to research,the single most important influence on an individual's decision to act ethically or unethically is ________.

Approaches to Social Responsibility (Scenario) Marco was confused. His management class was focusing on social responsibility, and his assignment was to find examples of businesses that used different approaches toward social responsibility. He had three good examples but was not sure which case was an example of which concept. The first business was a fishing company that had been subject to protests from environmentalists. In their efforts to balance the interests of shareholders and other stakeholders, the company decided to change their harvesting methods so that dolphins would no longer be caught with tuna. The second company was a fast-food restaurant whose primary objective was to maximize profits for its owners. Restaurant employees were paid minimum wages and benefits in accordance with local labour laws. The third business was a bank that spent millions of dollars a year on charitable causes. The bank's managers felt they had an ethical responsibility to do the right things and act in ways that are good for society. -The approach taken by managers at the bank is best described as social ________.

The values statement of Friendly Airlines emphasizes the importance of serving customers in a friendly,helpful,and caring manner.These values are reflected in its advertising slogan,"You're flying with friends at Friendly Airlines." This illustrates which purpose of shared organizational values?

Moral Development (Scenario) Jerri has been daydreaming about stealing some money from the petty cash file at her employer's office in order to pay some overdue bills. But in reviewing the chapter on ethics from her management course, she learns that there are three levels of moral development, each composed of two stages. She becomes ashamed about her idle thoughts of stealing and reads on to try to learn more about the levels and stages of moral development. -Although Jerri has thought about stealing,she has never actually done so.If fear of punishment was her primary reason for not stealing,Jerri would be operating at the ________ level of moral development.

A company's shared values have little effect on managerial decisions and actions.

Social Responsibility and Issue Intensity (Scenario) Rick is president of a company that manufactures secondary wood products for the construction industry. Recently, there have been many reports of a plywood sub-flooring product that has been failing in a number of commercial locations, resulting in several complaints about ruined floor coverings and, in one instance, the partial collapse of a floor, which injured three people. The manager of research and development has asked marketing to stop selling the product while he runs some tests to determine the source of the problem. However, third-quarter earnings reports are due out in two weeks and public knowledge of problems concerning this lucrative product are likely to delay the financing of the company's expansion plans and cause stock prices to tumble. Rick has a dilemma. Should he continue to sell the product and delay research efforts in order to maintain the expansion plans, but risk causing more damage and injury? Or should he immediately stop sales of the product and run the necessary tests, thereby placing the expansion plans at risk and causing potential losses for the company's shareholders? -The other managers also agreed that the flooring product was likely to fail again,resulting in further injury.This relates to which determinant of issue intensity?

At the ________ level of moral development,a person's choice between right or wrong is based on personal consequences from outside sources,such as physical punishment,reward,or exchange of favours.

In defining ethical behaviour,what managers say is far more important than what they do.

In the preconventional stage of moral development,individuals make a clear effort to define moral principles apart from the authority of the groups to which they belong or of society in general.

Most adults are at the second stage of moral development: following rules only when doing so is in their best interest.

Ethical behaviour is personality based and is not influenced by organization's structural design.